Access Guide
Introduction
- Reception is manned 24 hours per day.
Location
- The venue is situated outside the centre of the town.
- This venue is situated in Derriford.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Plymouth.
Parking
- The venue does have its own car park.
-
Venue Car Park
View
- Parking is free for all users.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There are 10 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 350cm x 600cm (11ft 6in x 19ft 8in).
- The nearest designated bay is 25m (27yd) from the main entrance.
- The furthest designated bay is 30m (33yd) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The dropped kerb does have tactile paving.
- The patron does have to cross a road.
- The road is generally quiet.
- The car park does not have a height restriction barrier.
-
Drop-off Point
View
- There is a designated drop off point.
- The drop off point is located at the front of the building.
- There is a dropped kerb from the drop off point.
- There is not tactile paving on the dropped kerb.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building, in the car park.
- There is level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 170cm (5ft 7in) wide.
Reception
- The reception desk is 14m (15yd) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is high height.
- The desk has a lowered section.
- Lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a portable loop.
- Staff are trained to use system.
Inside Access
- There is level access to the service.
- This venue does play background music.
- Music is played in the restauarant.
- Motorised scooters are welcomed in public parts of the venue.
- Lighting levels are varied.
- Customers can charge scooters or wheelchairs at the venue.
Other Floors
-
Steps
View
- The floors which are accessible by stairs are G-1-2-3-4.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is bright.
-
Comments
View
- Refuge areas, with an intercom system at a convenient height, are situated in the stairwells.
Lift
- There is a lift for public use.
- The lift is located in the lobby, to the right as you enter.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2-3-4.
- The lift is 6m (19ft 8in) from main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 105cm (3ft 5in).
- The dimensions of the lift are 190cm x 140cm (6ft 3in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is medium.
Restaurant Bar Internal (Fishbone Restaurant and Bar)
- The following information is for the restaurant.
- Once inside, there is level access to the service.
- Full table service is available.
- There is ample room for a wheelchair user to manoeuvre.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 18m (20yd) from the main entrance.
- The distance between the floor and the lowest table is 71cm (2ft 4in).
- The distance between the floor and the highest table is 73cm (2ft 5in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are not clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is contemporary West Country cuisine.
-
Comments
View
- It is advised that tables be booked in advance.
Room
-
General Information
View
- The Tourist Board rating is 3.
- There are 143 rooms in total.
- There are 0 standard ground floor rooms.
- There are 135 standard rooms on other floors.
-
Accessible Rooms
View
- There are accessible ensuite facilities.
- There is / are 8 room(s) which has / have accessible ensuite facilities.
- There is / are 0 adjoining room(s) available for carers.
-
Location and Access
View
- The accessible room viewed is 20m (22yd) from the lift.
- There is level access from an accessible entrance.
- This is by lift.
- No accessible rooms are located in a separate building from the main hotel.
-
Accessible Room
View
- The room number or room name viewed was 119.
- The width of the door is 80cm.
- The height of the bed is 62cm.
- The measurement between the bed base and floor is 13cm (0ft 5in).
- Light switches are within 120cm from floor level.
- There is not a functional emergency alarm in the room.
- No emergency alarm is fitted in the room.
- An adjoining room is not available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
-
Accessible Ensuite
View
- The width of the door to the ensuite is 86cm (2ft 10in) (2ft 10in).
- The door opens outwards.
- The door is light.
- The door is locked by a twist lock.
- The dimensions of the accessible ensuite are 190cm x 240cm (6ft 3in x 7ft 10in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 110cm (3ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- Wall mounted grab rails are available for the toilet.
- As you face the toilet, the wall mounted grab rails are on the right.
- The toilet seat is 50cm (1ft 8in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 75cm (2ft 6in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is a functional emergency alarm in the ensuite.
- Disposal facilities are not available.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
-
Bath and Shower
View
- There is not a bath.
-
Wheel In Shower
View
- There is a wheel in shower.
- The shower head is adjustable.
- The shower control type is lever.
- The shower seat is flip-down.
- The flip down or fixed seat height is 48cm (1ft 7in).
- There are handrails available for the shower.
-
Signage, colour contrast and lighting in accessible rooms
View
- There is Braille and tactile signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is medium.
- The colour contrast between the walls and floor is high.
- The colour contrast between the internal hotel room door and wall is medium.
- The colour contrast between the external ensuite door and wall is medium.
- Lighting levels are medium.
-
Colour contrast and lighting in accessible ensuite
View
- The colour contrast between the internal ensuite door and wall is medium.
- The colour contrast between the walls and floor in the ensuite is low.
- The colour contrast between the dropdown rails and wall is medium.
- The colour contrast between the grab rails and wall is medium.
- Lighting levels are medium.
-
Auxiliary Aids - General
View
- Some rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) flashing alarms and vibrating pillows.
- Flashing fire alarms are in rooms.
- Vibrating fire alarms are In rooms.
- The venue does not provide other auxiliary aids for people with mobility impairments.
- The number of accessible rooms with baths is 0.
- The number of accessible rooms with wheel in showers is 8.
-
Ground Floor Standard Rooms
View
- There are not standard rooms on the ground floor.
-
Standard Rooms on Other Floors
View
- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are not available.
Fitness Suite (Exercise Room)
-
Access to Fitness Suite
View
- The fitness suite is located on the 1st floor.
- The fitness suite is 13m (14yd 8in) from the lift.
- There is step free access to the fitness suite.
- Level access is by lift.
-
Fitness Suite (General)
View
- Staff receive no training in assisting disabled people.
- A portable hearing loop is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
-
Comments
View
- Exercise room is not staffed.
Toilet with Adaptations
- There are accessible toilets within this venue designated for public use.
-
Location and Access
View
- The toilet is not for the sole use of disabled people.
- There is pictorial, tactile and Braille signage on or near the toilet door.
- The accessible toilet is 15m (16yd) from the main entrance.
- The accessible toilet is located in the lobby, to the right as you enter.
- There is level access to the accessible toilet.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 88cm (2ft 11in).
- The door is heavy.
- The dimensions of the accessible toilet are 170cm x 220cm (5ft 7in x 7ft 3in).
- Floor manoeuvring space is clear in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 100cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is a functional emergency alarm available.
- It is not a push button style of alarm.
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
-
Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There are mirrors in the accessible toilet.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is not a toilet roll holder.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is fair.
- There is a medium colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- Lighting levels are bright.
Standard Toilet(s)
-
Availability and Location of Standard Toilets
View
- Standard toilets are available.
-
Access to Standard Female and Male Toilet(s)
View
- The female and male toilets are located to the right as you enter.
- The female and male toilets are 20m (22yd) from the main entrance.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are bright.
-
Baby Change Facilities
View
- Baby change facilities are not located within the venue.
-
Comments
View
- The photograph shows the standard male toilet.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
-
Comments
View
- The photographs show the designated drop-off point and the wheel in shower in the adapted room.
- There are evacuation chairs available.