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Improving Lives Plymouth

Mannamead Centre, 156 Mannamead Road, Plymouth, Devon, PL3 5QL

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Access Guide

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Introduction

  • Services / facilities within the building include Active for All, Better Futures, Sensory Solutions, Long-Term Conditions Self-Management and Caring for Carers.
  • Comments View
    • The telephone numbers for the services within the building are;.
    • Ridleys 01752 776 775.
    • Hearing & Sight Centre 01752 201 899.
    • Carers Hub 01752 201 890.
    • Active for Life 01752 201 891.
    • The Expert Patient Programme 01752 201 892.

Active for All

  • Active for All supports adults with mental health support needs and/or learning disabilities to become more physically active.
  • Phone: 01752 201 891
  • Email: [email protected]

Better Futures

  • Better Futures offers support and opportunities for adults with learning disabilities to make friends, develop skills and further independence.
  • Phone: 01752 776 775
  • Email: [email protected]

Sensory Solutions

  • Sensory Solutions offers a range of services to make a positive difference for people with sensory loss.
  • Phone: 01752 201 899
  • Fax: 01752 201 895
  • SMS: 07792 833 929
  • Email: [email protected]

Long-Term Conditions Self-Management

  • Long-Term Conditions Self-Management enables people to better manage their health condition and achieve a better quality of life.
  • Phone: 01752 201 900
  • Email: [email protected]

Caring for Carers

  • Caring for Carers provides practical support to carers through quality information, training and social opportunities.
  • Phone: 01752 201 890
  • Email: [email protected]

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Location

  • The venue is situated outside the centre of the city.
  • This venue is situated in Plymouth.
  • There is a bus stop within 150m (164yds) of the venue.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Plymouth.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The nearest Blue Badge bay is 15m (16yd 1ft) from the main entrance.
    • The furthest Blue Badge bay is 18m (19yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is concrete.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View
    • The Blue Badge bays are signed but have no markings on the ground.
    • There is additional parking for a few cars at the front of the venue.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 95cm.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 85cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up from the front car park.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up.
    • The width of the ramp/slope is 110cm (3ft 7in).

Outside Access (Annex Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the annex.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 100cm.
  • Ramp/Slope View
    • The ramp/slope is located on the path leading to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Reception

  • The desk/counter is 3m (3yd 10in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • Comments View
    • There is a small waiting area with chairs that have armrests on both sides.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • The hearing assistance system was not tested at the time of the survey.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1 and 2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is not a landing.
    • The lighting levels are bright.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are offices.

Lift

  • There is a lift for public use.
  • The lift is located to the left after reception.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are G, 1.
  • Wall mounted information boards are provided at lift landings.
  • The lift is approximately 7m (7yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 102cm x 151cm (3ft 4in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (First Floor to Mezzanine)

  • There is a lift for public use.
  • The lift is located on the first floor, opposite the platform lift.
  • The lift is a chair stair lift.
  • The floors which are accessible by this lift are 1, M.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 1m (3ft 3in) from the platform lift.
  • Staff do need to be notified for use of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is medium.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 8m (8yd 2ft) from the main entrance.
    • This accessible toilet is located off the main corridor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 155cm x 205cm (5ft 1in x 6ft 9in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is twist/turn.
    • There is not a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 115cm (3ft 9in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm (2ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Accessible Toilet (Annex)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 3m (3yd 10in) from the annex entrance.
    • This accessible toilet is located on the left as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 77cm (2ft 6in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 193cm x 210cm (6ft 4in x 6ft 11in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is twist/turn.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 120cm (3ft 11in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 80cm (2ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.