Access Guide
Overview
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About
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- Facilities available in the venue include: Indoor and outdoor seating areas and standard toilets.
- View information on opening times
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Bilton Towers.
- View information on Bilton Towers (Care Park) - Marble Arch (opens new tab) .
- The nearest underground station is Marble Arch.
- The nearest train station is Marylebone.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is stepped access at the most accessible entrance.
- The following areas have stepped access: the basement seating area and standard toilets.
- Access throughout may include narrow walkways.
- The basement and ground floor can be accessed via stairs.
- There is not a toilet with adaptations available.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Facilities/services include: Wi-Fi.
Toilet and Changing Facilities
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Toilet Facilities
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- The shared toilet facilities are located on the basement level.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Car Parks
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- There is a public car park located on Great Cumberland Place.
- The name of the car park is Bilton Towers (Care Park) - Marble Arch.
- Designated Blue Badge parking bays are available in the car park.
Entrance
- This entrance is located on New Quebec Street.
- The approach to the entrance has uneven surfaces.
- The entrance area is not clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is stepped access at the entrance.
- There are 2 steps with no handrails.
- The steps are unmarked.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 14cm.
- There is a single manual door at this entrance.
- The door opens away from you.
- The width of the opening is 86cm.
- The door has a low visual contrast.
- There is step-free level access as you enter.
Eating and Drinking
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Location and Service
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- The most accessible route has steps, uneven surfaces and manual doors.
- This area has staff who can provide assistance with ordering and designated seating.
- Full table service is available.
- Menus are handheld.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws.
- There is not a hearing assistance system.
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Seating Area
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- The following areas have stepped access: basement seating area.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is not space for an assistance dog to rest.
- Some flooring is patterned.
- The walls and floor have a medium visual contrast.
- Seating available in this area includes: chairs without armrests, benches and high stools.
- Furniture available in this area includes: tables and high tables.
- Some chairs and tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
Stairs
- The stairs surveyed are located on the right hand side of the restaurant.
- The basement and ground floor can be accessed by these stairs.
- There are 16 steps between floors.
- The steps are clearly marked and have a handrail on the left going up.
- The handrail is not easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were low at the time of the survey.
Standard Toilet Facilities (Basement)
- The shared standard toilet facilities were surveyed.
- The toilets are located on the basement floor.
- The distance from the stairs is 2m.
- The most accessible route has steps and uneven surfaces.
- There is step-free level access into the toilets.
- There is written text signage on or near the door.
- The door opens inwards and has a low visual contrast.
- The width of the door opening is 64cm.
- Internally the door has a low visual contrast.
- There are no ambulant toilet facilities available.
- There is a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
- The wash basin has a lever mixer tap.
- Lighting levels were low at the time of the survey.