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Daisy Green

20 Seymour Street, London, W1H 7HX

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located in Great Cumberland Place.
    • The name of the car park is Bilton Towers (Care Park) - Marble Arch.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located in Seymour Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There is 1 step with no handrails.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 11cm.
  • There is a single manual gate at this entrance.
  • The gate is permanently held open.
  • The width of the opening is 96cm.
  • The gate has a low visual contrast.
  • There is a second single manual door.
  • The second door is permanently held open.
  • The width of the opening is 80cm.
  • There is a small lip on the threshold of the opening.
  • The second door has a high visual contrast.
  • There is step-free level access as you enter.

Eating and Drinking

  • Location and Service View
    • The most accessible route has step-free level access.
    • This area has numerous seating options, a counter where food and drink can be ordered and staff who can provide assistance with ordering.
    • Full table service is available on an online app.
    • Menus are displayed on the counter, online, handheld and wall-mounted.
    • The following dietary requirements can be catered for: dairy free, vegan, gluten free, lactose free, vegetarian and nut allergy.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
    • There are QR codes on every table where you can order and pay.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located ahead from the entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 101cm.
    • There is not a lowered section at the counter.
    • The counter has windows and mirrors which may affect the ability of someone to lip read.
  • Seating Area View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the outdoor seating and basement seating areas.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: high stools, chairs without armrests and stools.
    • Furniture available in this area includes: high tables and tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the size of the space.

Standard Toilet Facilities

  • The shared standard toilet facilities were surveyed.
  • The toilets are located at the rear of the ground floor.
  • The distance from the entrance is 6m.
  • The most accessible route has narrow walkways, uneven surfaces, narrow openings and step-free level access.
  • There is step-free level access into the toilets.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 66cm.
  • Internally the door has a low visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a hand dryer, a wash basin and a wall mounted soap dispenser available.
  • The wash basin has a lever mixer tap.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located on the right hand side of the venue.
  • The ground and basement floors can be accessed by these stairs.
  • There are 16 steps between floors.
  • The steps have some clear markings and have a handrail on the left going up.
  • The handrail is not easy to grip.
  • The handrail does not cover the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.