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The new name for DisabledGo

Jacques Marie Mage

20-22 Chiltern Street, London, W1U 7QD

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Access Guide

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Overview

Entrance

  • This entrance is located at the front left of the venue.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There is 1 step with no handrails.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 14cm.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 73cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is step-free level access as you enter.

Shop Floor

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are under 120cm.
  • Some flooring is patterned.
  • There is a high visual contrast between the shelving and floor throughout this area.
  • Some of the walls have a reflective finish.
  • There is background noise which varies depending on the time of day.
  • Signage is not provided.
  • Seating available on this floor includes: stools, benches, sofas and chairs with armrests.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Lighting levels are adjustable.

Consultation Room

  • There is 1 consultation/medical room available.
  • The room is located to rear right-hand side of the venue.
  • The most accessible route to the room has uneven surfaces, narrow walkways and narrow openings.
  • There is step-free level access into the room.
  • The width of the opening is 72cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor have a low visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables.
  • The tables are fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Room

  • The room is located to the rear left-hand side of the venue.
  • The distance from the entrance is 10m.
  • The most accessible route to the room has uneven surfaces, narrow walkways and narrow openings.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • The width of the opening is 74cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor have a low visual contrast.
  • Seating available in the room includes: sofas and stools.
  • Furniture available in the room includes: tables.
  • Some seating and tables are fixed.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a flashing fire alarm.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.