Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street standard parking and a public car park nearby.
- The name of the nearest car park is CitiPark Portman Square.
- View information on CitiPark Portman Square Car Park (opens new tab) .
- The nearest step-free train station is Marylebone.
- The nearest underground station is Marble Arch.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is stepped access at the most accessible entrance.
- There is also a side entrance, 71cm wide which provides access to the basement floor. This reduces the length of the flight of steps from the ground floor.
- The following areas have stepped access: the basement floor bar, seating area and toilets.
- Access throughout may include narrow walkways and narrow aisles.
- The basement floor can be accessed via stairs.
- There is not a toilet with adaptations available.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking
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On-street Parking
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- On-street standard parking is available.
- Standard parking is available in Upper Berkeley Street.
Parking is also available along New Quebec Street by the venue, however, this is reserved for residents between 08:30 and 20:30, seven days a week.
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Public Car Parks
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- There is a public car park located in Gloucester Place.
- The name of the car park is CitiPark Portman Square.
- Designated Blue Badge parking bays are available in the car park.
Entrance (Main)
- This entrance is located at the front of the venue in New Quebec Street.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is stepped access at the entrance.
- There are 2 steps with no handrails.
- The steps are unmarked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 15cm.
- The depth of the steps is not between 30cm and 45cm.
- The height of the lowest step is 13cm.
- There is a single manual door at this entrance.
- The door opens away from you.
- The width of the opening is 84cm.
- The door has a low visual contrast.
- There is step-free level access as you enter.
Eating and Drinking (Ground Floor)
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Service
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- This area has a bar where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
- Full table service is available.
- Menus are handheld and online.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws.
- There is not a hearing assistance system.
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Order and Payment
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- The bar was surveyed.
- The counter is located ahead of the main entrance.
- There is step-free level access to the counter.
- The height of the counter is 121cm.
- There is not a lowered section at the counter.
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Seating Area
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- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: some seating areas.
- There is not space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests, benches and high stools.
- Furniture available in this area includes: tables.
- Some chairs and tables are fixed.
- There is background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- External tables, chairs without armrests and fixed benches are also available.
Stairs
- The stairs surveyed are located to the rear of the venue.
- The ground and basement floors can be accessed by these stairs.
- There are 16 steps between floors.
- The steps have some clear markings and have a handrail that switches sides.
- The handrails are not easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 20cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Eating and Drinking (Basement Floor)
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Location and Access
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- The most accessible route has steps, narrow walkways and narrow openings.
- There is step-free level access into this area.
- The width of the opening is 60cm.
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Service
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- This area has a bar where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
- Full table service is available.
- Menus are handheld and online.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws.
- There is not a hearing assistance system.
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Order and Payment
View
- The bar was surveyed.
- The counter is located close to the stairs.
- There is step-free level access to the counter.
- The height of the counter is 118cm.
- There is not a lowered section at the counter.
- The counter has mirrors and patterned/distracting backgrounds.
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Seating Area
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- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the wine cellar.
- There is not space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests and high stools.
- Furniture available in this area includes: high tables and long tables.
- Some tables are fixed.
- There is background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Standard Toilet Facilities
- The gender inclusive toilet facilities were surveyed.
- The toilets are located on the basement floor.
- The distance from the stairs is 7m.
- The most accessible route has manual doors, narrow walkways and narrow openings.
- There is step-free level access into the toilets.
- There is pictorial and written text signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 64cm.
- Internally the door has a high visual contrast.
- There are no ambulant toilet facilities available.
- There is a wash basin, a soap dispenser and a wall mounted towel dispenser available.
- The wash basin has a lever mixer tap.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- Two of the toilets have sliding doors with opening widths of 48cm.