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Monocle Café

18 Chiltern Street, London, W1U 7QA

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Access Guide

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Overview

Toilet and Changing Facilities

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located on Aybrook Street.
    • The name of the car park is Euro Car Parks Marylebone Square.
    • Designated Blue Badge parking bays are not available in the car park.

Entrance

  • This entrance is located on Chiltern Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There is 1 step with no handrails.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 10cm.
  • There is a single manual door at this entrance.
  • The door is permanently held open.
  • The width of the opening is 73cm.
  • The door has a low visual contrast.
  • There is step-free level access as you enter.

Eating and Drinking

  • Location and Service View
    • The most accessible route has a step, doors permanently held open and narrow walkways.
    • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available on request only.
    • Menus are wall-mounted and available on a board.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located to the left of the entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • The following areas have stepped access: the basement seating area.
    • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is not space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs with armrests, sofas and high stools.
    • Furniture available in this area includes: tables and high tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Stairs

  • The stairs surveyed are located on the right hand side of the café.
  • The basement and ground floor can be accessed by these stairs.
  • There are 14 steps between floors.
  • The steps are clearly marked and have a handrail on the right going up.
  • The handrail is not easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Standard Toilet Facilities (Basement)

  • The shared standard toilet facilities were surveyed.
  • The toilet is located at the rear of the basement floor.
  • The distance from the stairs is 7m.
  • The most accessible route has narrow walkways and steps.
  • There is step-free level access into the toilet.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 66cm.
  • Internally the door has a low visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
  • The wash basin has a lever mixer tap.
  • Lighting levels were even at the time of the survey.