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Roketsu

12 New Quebec Street, London, W1H 7RW

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the ground floor.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female toilet facilities are located on the basement floor.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located on Great Cumberland Place.
    • The name of the car park is Bilton Towers (Care Park) - Marble Arch.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located on New Quebec Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 86cm.
  • The door has a low visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located immediately ahead of the entrance.
  • The distance from the entrance is 4m.
  • The most accessible route to reception has uneven surfaces.
  • There is step-free level access to reception.
  • The height of the reception desk is 110cm.
  • There is not a lowered section at the desk.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The flooring is shiny and patterned.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: benches.
  • The chairs are fixed.

Eating and Drinking (Counter - Ground Floor)

  • Location and Service View
    • The most accessible route has step-free level access, uneven surfaces and manual doors.
    • This area has designated seating.
    • Full table service is available.
    • Menus are online.
    • The following dietary requirements can be catered for: dairy free, lactose free and nut allergy.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is patterned.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: long tables.
    • The tables are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

  • Access View
    • The toilet surveyed is located to the right of the reception desk.
    • The distance from the entrance is 6m.
    • The most accessible route to the toilet has step-free level access and uneven surfaces.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 85cm.
    • The door has a lever twist lock.
    • Internally the door has a medium visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 148cm (width) x 216cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 82cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a medium visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a hand towel for drying hands.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin and a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs

  • The stairs surveyed are located on the right hand side of the restaurant.
  • The basement and ground floor can be accessed by these stairs.
  • There are 16 steps between floors.
  • The steps are unmarked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels vary due to the use of large glazed walls.

Eating and Drinking (Wine and Sake Lounge Bo-Sen - Basement)

  • Location and Service View
    • The most accessible route has steps, uneven surfaces and doors permanently held open.
    • This area has staff who can provide assistance with ordering and designated seating.
    • Full table service is available.
    • Menus are online.
    • The following dietary requirements can be catered for: dairy free, lactose free and nut allergy.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: armchairs and sofas.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.

Eating and Drinking (Private Dining Room - Basement)

  • Location and Service View
    • The most accessible route has steps, uneven surfaces and doors permanently held open.
    • This area has designated seating and staff who can provide assistance with ordering.
    • Full table service is available.
    • Menus are online.
    • The following dietary requirements can be catered for: dairy free, lactose free and nut allergy.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area which varies depending on the function/event.
    • Lighting levels were even at the time of the survey.
    • Lighting levels are adjustable.