Access Guide
Overview
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About
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- This venue is a cafe and a shop, with exclusive French products.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street standard parking and a public car park nearby.
- The nearest parking is located in Great Cumberland Place.
- View information on Bilton Towers Car Park (opens new tab) .
- The nearest step-free train station is Marylebone.
- The nearest underground station is Marble Arch.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the basement floor seating and toilet.
- Access throughout may include narrow walkways.
- The basement floor can be accessed via stairs.
- There is not a toilet with adaptations available.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Facilities/services include: phone charging points.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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On-street Parking
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- On-street standard parking is available.
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Public Car Parks
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- There is a public car park located in Great Cumberland Place.
- The name of the car park is Bilton Towers.
- Designated Blue Badge parking bays are available in the car park.
Entrance
- This entrance is located at the front left of the venue in Seymour Place.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a slight gradient.
- There is a single manual door at this entrance.
- The door opens away from you.
- The width of the opening is 79cm.
- There is a small lip on the threshold of the opening.
- The door has a low visual contrast.
- There is step-free level access as you enter.
Eating and Drinking
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Service
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- This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
- Full table service is available.
- Menus are displayed on the counter.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws and takeaway cups.
- There is not a hearing assistance system.
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Order and Payment
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- The service counter was surveyed.
- The counter is located on the ground floor, ahead from the entrance.
- There is step-free level access to the counter.
- The height of the counter is 99cm.
- There is a lowered section at the counter.
- The height of the lowered section is 75cm.
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Seating Area
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- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the basement floor seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests and benches.
- Furniture available in this area includes: tables.
- Some chairs are fixed.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Shop Floor
- There is step-free level access throughout all areas.
- The majority of main aisle widths are under 120cm.
- There is a high visual contrast between the shelving and floor throughout this area.
- Some of the walls have a reflective finish.
- There is background noise.
- Seating available on this floor includes: chairs without armrests.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Stairs
- The stairs surveyed are located to the rear of the venue.
- The ground and basement floors can be accessed by these stairs.
- There are 14 steps between floors.
- The steps are unmarked and have a handrail on the right going down.
- The handrail is not easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Standard Toilet Facilities (Basement Floor)
- The gender inclusive toilet facilities were surveyed.
- The toilet is located on the basement floor.
- The distance from the stairs is 5m.
- The most accessible route has narrow walkways.
- There is step-free level access into the toilet.
- There is tactile and pictorial signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 63cm.
- Internally the door has a high visual contrast.
- There are no ambulant toilet facilities available.
- There is a wash basin, a soap dispenser and a hand dryer available.
- The wash basin has a twist turn mixer tap.
- Lighting levels were even at the time of the survey, with unshaded light sources.