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The Portman

51 Upper Berkeley Street, London, W1H 7QW

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Access Guide

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Overview

Toilet and Changing Facilities

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located on Great Cumberland Place.
    • The name of the car park is Bilton Towers (Care Park) - Marble Arch.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (Seymour Place)

  • This entrance is located on Seymour Place.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There is 1 step with no handrails.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 12cm.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 80cm.
  • The door has a medium visual contrast.
  • There is step-free level access as you enter.

Entrance (Upper Berkeley Street)

  • This entrance is located on Upper Berkeley Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There is 1 step with no handrails.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 10cm.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 82cm.
  • The door has a low visual contrast.
  • There is step-free level access as you enter.

Eating and Drinking (Bar - Ground Floor)

  • Location and Service View
    • The most accessible route has a step and manual doors.
    • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and designated seating.
    • Full table service is available.
    • Menus are handheld and wall-mounted.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located on the ground floor.
    • There is step-free level access to the counter.
    • The height of the counter is 112cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a medium visual contrast.
    • Seating available in this area includes: chairs without armrests and high stools.
    • Furniture available in this area includes: tables and high tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were low at the time of the survey.

Standard Toilet Facilities (Male - Ground Floor)

  • The male standard toilet facilities were surveyed.
  • The toilet is located on the ground floor.
  • The distance from the Seymour Place entrance is 5m.
  • The most accessible route has step-free level access, manual doors, narrow walkways and narrow openings.
  • There is step-free level access into the toilet.
  • There is written text signage on or near the door.
  • The door opens inwards and has a medium visual contrast.
  • The width of the door opening is 67cm.
  • Internally the door has a low visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a soap dispenser and a hand dryer available.
  • The wash basin has a lever mixer tap.
  • Lighting levels were low at the time of the survey.

Stairs

  • The stairs surveyed are located at the rear of the pub.
  • The ground and first floor can be accessed by these stairs.
  • There are 20 steps between floors.
  • The steps are unmarked and have a handrail on the right going up.
  • The handrail is not easy to grip.
  • The handrail does not cover the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were low at the time of the survey.

Eating and Drinking (Restaurant - First Floor)

  • Location and Service View
    • The most accessible route has steps.
    • This area has staff who can provide assistance with ordering and designated seating.
    • Full table service is available.
    • Menus are handheld and wall-mounted.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: sofas and benches.
    • Furniture available in this area includes: tables.
    • Some chairs are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Standard Toilet Facilities (Female - First Floor)

  • The female standard toilet facilities were surveyed.
  • The toilet is located on the first floor.
  • The distance from the stairs is 2m.
  • The most accessible route has steps.
  • There is step-free level access into the toilet.
  • There is written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 76cm.
  • Internally the door has a medium visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a lever mixer tap.
  • The height of the baby change facility when in use is 116cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.