Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The Prince Akatoki

50 Great Cumberland Place, Marble Arch, London, W1H 7FD

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Accommodation Overview

  • About View
    • There are 82 bedrooms in total.
    • There is step-free level access to all bedrooms.
    • There are 2 bedrooms with adaptations.
    • Some of the bedrooms with adaptations have adjoining rooms.
    • 2 bedrooms with adaptations have an ensuite with a wheel-in shower.
    • Dogs are welcomed at this venue.
    • Shared facilities include: toilets and a dining room.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via ramps or slopes: the room corridors on each floor.
    • Access throughout may include manual doors, doors permanently held open and narrow walkways.
    • Floors LG, G, 1, 2, 3 and 5 can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the lower ground floor.
    • The toilet with adaptations has a left hand transfer space.
    • The male and female step-free toilet facilities are located on the lower ground floor.

Parking

Entrance

  • This entrance is located at the front of the hotel.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient with resting areas.
  • The ramp is over 150cm wide with no handrails.
  • The ramp bypasses the steps.
  • There are 2 steps with no handrails.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There is a bell at a height of 150cm.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 127cm.
  • The doors have a high visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open towards you.
  • The width of the opening is 120cm.
  • The second set of doors have a high visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located to the left as you enter the hotel.
  • The distance from the entrance is 4m.
  • There is step-free level access to reception.
  • The height of the reception desk is 100cm.
  • There is not a lowered section at the desk.
  • The reception has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were low at the time of the survey.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: sofas and armchairs.
  • Furniture available in this area includes: coffee tables.

Getting Around The Building

  • There is step-free access throughout the hotel on all floors.
  • There are slight slopes located on each room corridor.
  • There are two main lifts and 2 main staircases within the hotel.
  • Access throughout the building may include narrow walkways, manual doors and doors permanently held open.
  • Some flooring is patterned.
  • The visual contrast between the walls and floor varies between low and high.
  • There is background noise in some areas of the venue.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in resting areas includes: chairs without armrests.
  • Lighting levels were low at the time of the survey.
  • Lighting levels are adjustable in some areas.

Eating and Drinking

  • Location and Access View
    • straight ahead as you enter the hotel.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
    • There is a single manual door with a low visual contrast.
    • The door opens towards you.
    • The width of the opening is 90cm.
  • Service View
    • This area has staff who can provide assistance with ordering.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
    • Please direct any enquiries related to food allergies or intolerances to your server prior to ordering.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is shiny.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and high stools.
    • Furniture available in this area includes: tables, high tables and long tables.
    • Some chairs and tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were low at the time of the survey.
    • Lighting levels are adjustable.

Lift

  • The lift surveyed is located to the right as you enter the hotel.
  • The distance from the hotel entrance is 5m.
  • The most accessible route to the lift has step-free level access.
  • LG, G, 1, 2, 3 and 5 are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast and tactile markings.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 138cm (width) x 108cm (depth).
  • The internal lift control buttons have a high visual contrast, tactile markings and Braille markings.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: an audible announcer, a visual floor indicator and a mirror to aid reversing.
  • Lighting levels were low at the time of the survey.
  • There are other lifts available at this location which are of a similar size.
  • The lift does not have a manoeuvring space in front of it for a wheelchair user on the lower ground floor.

Stairs

  • The stairs surveyed are located ahead as you enter and to the left after the reception.
  • There is a single manual door to access the stairwell.
  • LG, G, 1, 2, 3 and 5 can be accessed by these stairs.
  • There are 20 steps between floors.
  • The steps are unmarked and have a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were low at the time of the survey.

Gym

  • The gym is located on the lower ground floor.
  • There is step-free level access into the gym.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The width of the opening is 87cm.
  • There is step-free level access throughout.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The gym is not staffed.
  • The walls and floor have a high visual contrast.
  • There is some clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels vary due to the size of the space.

Room (Conference)

  • The room is located on the lower ground floor.
  • The distance from the lift is 8m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors with a low visual contrast.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a low visual contrast.
  • Furniture available in the room includes: tables.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were low at the time of the survey.
  • Lighting levels are adjustable.

Standard Bedroom and Ensuite (304)

  • Bedroom Access View
    • The bedroom surveyed is located on the third floor.
    • The distance from the lift is 7m.
    • The most accessible route to the bedroom has step-free level access.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • There is a key fob/card reader at a height of 114cm.
    • The door opens inwards and has a medium visual contrast.
    • The width of the door opening is 82cm.
  • Bedroom Features View
    • The bedroom has a double bed.
    • The top of the mattress is 60cm from the floor.
    • The space under the bed is 10cm from the floor.
    • Furniture can be moved to enable a manoeuvring space next to the bed (150cm x 150cm).
    • The following is available in this bedroom: a chair with armrests, bedside plug sockets, a TV with subtitles and a flashing fire alarm.
    • Lighting levels were even at the time of the survey.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens inwards and has a low visual contrast.
    • The width of the door opening is 67cm.
    • Internally the door has a low visual contrast.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 202cm (width) x 205cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder, a wash basin, a bar of soap and a hand towel available.
    • The wash basin has a twist turn mixer tap.
    • The toilet roll holder has a medium visual contrast.
    • Additional features include: a mirror.
    • The ensuite has a pedal bin.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.
    • The ensuite has a bath with an overhead shower.
    • The bath controls are twist turn mixer.
    • There is a detachable shower head.
    • The shower controls are lever mixer.
    • There is a grab rail for the shower.

Toilet with Adaptations (Left Hand Transfer)

  • Access View
    • The toilet surveyed is located on the lower ground floor.
    • The distance from the lift is 5m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is tactile and pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 101cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 220cm (width) x 167cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 110cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the right as you face the toilet.
    • The horizontal grab rail has a high visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 43cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 110cm from the floor.
    • There is a hand towel for drying hands.
    • There is a wall mounted hand dryer which requires hands to be inserted into the top.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 82cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 124cm and 180cm from the floor.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey.