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The Zetter Marylebone

28-30 Seymour Street, London, W1H 7JB

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the lower ground floor.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female toilet facilities are located on the lower ground floor.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located on the lower ground floor.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street standard parking is available.
  • Public Car Parks View
    • There is a public car park located on Great Cumberland Place.
    • The name of the car park is Bilton Towers (Care Park) - Marble Arch.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located on Seymour Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a portable ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • The ramp bypasses the steps.
  • There are 2 steps with no handrails.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 14cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There is a bell at a height of 135cm.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 100cm.
  • The door has a high visual contrast.
  • There is step-free level access as you enter.

Getting Around

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include narrow walkways, manual doors and doors permanently held open.
  • Some flooring is patterned.
  • There is a high visual contrast between the walls and floor in all walkways.
  • There is background noise in some areas of the venue.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Eating and Drinking (The Parlour)

  • Location and Service View
    • The parlour is located immediately after the main entrance.
    • The most accessible route has manual doors and step-free level access.
    • This area has a bar where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: dairy free, gluten free, nut allergy, vegetarian and lactose free.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located on the right hand side.
    • There is step-free level access to the counter.
    • The height of the counter is 95cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is not space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor have a medium visual contrast.
    • Seating available in this area includes: high stools, chairs with armrests, stools, sofas and chairs without armrests.
    • Furniture available in this area includes: coffee tables and tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located ahead and to the right of the main entrance.
  • The distance from the entrance is 9m.
  • The most accessible route to the lift has doors permanently held open, step-free level access, uneven surfaces and narrow walkways.
  • All floors (lower ground to fourth) are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • Some of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 91cm.
  • The internal dimensions of the lift are 106cm (width) x 135cm (depth).
  • The internal lift control buttons have a high visual contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer, a mirror to aid reversing and a hearing assistance alarm system.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located opposite the lift.
  • All floors (lower ground to fourth) can be accessed by these stairs.
  • There are 20 steps between floors.
  • The steps are unmarked and have a handrail on the left going up.
  • The handrail is not easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Lower Ground - Transfer Both Sides)

  • Access View
    • The toilet surveyed is located on the lower ground floor.
    • The distance from the lift is 3m.
    • The most accessible route to the toilet has narrow walkways, uneven surfaces and step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 85cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 174cm (width) x 260cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is lateral transfer space on both sides of the toilet, however they are obstructed.
    • The lateral transfer space on the left is 68cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 64cm (from the side of the toilet pan).
    • There is a spatula flush on the left transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the right as you face the toilet.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the right as you face the toilet.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 72cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 95cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 106cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is an unobstructed shelf.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a sanitary bin and a waste bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 102cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were low at the time of the survey.

Standard Bedroom (Room 33)

  • The bedroom surveyed is located on the third floor.
  • The distance from the lift is 3m.
  • The most accessible route to the bedroom has step-free level access.
  • There is step-free level access into the bedroom.
  • There is numbered signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 80cm.
  • The bedroom has a super king bed which can be split into two singles.
  • The top of the mattress is 61cm from the floor.
  • The flooring consists of deep pile carpet.
  • The following is available in this bedroom: an armchair, a chair without armrests, a desk and bedside plug sockets.
  • Lighting levels were even at the time of the survey.

Ensuite with Adaptations (Room 33)

  • Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a high visual contrast.
    • The width of the door opening to the ensuite is 85cm.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the ensuite are 166cm (width) x 66cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 153cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 94cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a medium visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 123cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The ensuite has a waste bin.
    • There is one coat hook.
    • The coat hook is 160cm from the floor.
    • The walls and floor have a low visual contrast.
    • Lighting levels were low at the time of the survey.
    • The ensuite has a wheel-in shower.
    • There is not room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head.
    • The shower controls are lever.
    • There is no shower seat.
    • There are dropdown rails for the shower.
    • The shower dropdown rails have a high visual contrast.