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WatchHouse

60 Seymour Street, Marble Arch, London, W1H 7JN

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Access Guide

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Overview

Parking

  • On-street Parking View
    • On-street standard parking is available.
  • Public Car Parks View
    • There is a public car park located in Great Cumberland Place.
    • The name of the car park is Bilton Towers.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located at the front of the café.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a portable ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • The ramp bypasses the steps.
  • There are 2 steps with no handrails.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 76cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Eating and Drinking

  • Location and Access View
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is not available.
    • Menus are wall-mounted, available on a board, online and displayed on the counter.
    • The following dietary requirements can be catered for: vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The payment counter was surveyed.
    • The counter is located to the right as you enter.
    • There is step-free level access to the counter.
    • The height of the counter is 95cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 76cm.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • The seating area is covered.
    • The following areas have stepped access: the lower ground floor seating area and standard toilet.
    • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is shiny.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Furniture available in this area includes: tables.
    • Some chairs are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located to the right as you enter the café.
  • The ground and lower ground floors can be accessed by these stairs.
  • There are 16 steps between floors.
  • The steps are clearly marked and have a handrail on the right going down.
  • The handrail is not easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Standard Toilet Facilities

  • The gender inclusive toilet facilities were surveyed.
  • The toilet is located on the lower ground floor.
  • The distance from the staircase is 7m.
  • The most accessible route has steps.
  • There is step-free level access into the toilet.
  • There is written text signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 78cm.
  • Internally the door has a low visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a wall mounted soap dispenser, a baby changing table and a hand dryer available.
  • The wash basin has a twist/turn tap.
  • The height of the baby change facility when in use is 95cm.
  • Lighting levels were even at the time of the survey.