You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is on-street Blue Badge Bay parking and on-street standard parking.
  • The name of the nearest car park is Market Square Car Park.
  • The nearest train station is Ballina.
  • The nearest bus station is Ballina.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Floor 0 from the Market Square entrance can be accessed via a platform lift.
  • There are no toilet facilities.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located on Market Square.
  • The name of the car park is Market Square Car Park.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Pearse Street). Skip to the next section.

Entrance (Pearse Street)

• This entrance is located on Pearse Street.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open away from you.
• The width of the opening is 135cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Car Park Market Street). Skip to the next section.

Entrance (Car Park Market Street)

• This entrance is located in Market Street car park .
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 130cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located at the Market Square entrance.
• Floor 0 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located at the Market Square entrance.
• This lift is a platform lift.
• The distance from the entrance is 2m.
• The most accessible route to the lift has automatic doors and step-free level access.
• Floor 0 are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 89cm.
• The internal dimensions of the lift are 113cm (width) x 150cm (depth).
• The internal lift control buttons have tactile markings, a high visual contrast and Braille markings.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• The button needs to be pressed constantly when in use.
• Internally the lift has: a separate door to exit.

You are on Stairs (Market Square Entrance). Skip to the next section.

Stairs (Market Square Entrance)

• The stairs surveyed are located at the Market Square entrance .
• Floor 0 and street level can be accessed by these stairs.
• There are 14 steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• The flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located to the right of the store .
• The fitting room surveyed is for any gender.
• The distance from the Pearse Street entrance is 50m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• The door opens inwards and has a low visual contrast.
• The width of the opening is 70cm.
• Internally the door has a low visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

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• Access View
  • The fitting room surveyed is located at the rear right of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the Pearse Street entrance is 52m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 91cm.
  • Internally the door has a low visual contrast.
  • There is a sliding bolt lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 235cm (width) x 238cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 167cm from the floor.
  • The walls and floor have a low visual contrast.

You are on Checkouts (Floor 0). Skip to the next section.

Checkouts (Floor 0)

• The checkout area is located to the right of the store.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens, standard checkouts and a designated accessible till point.
• The designated accessible till point is located at the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a lowered counter.
• The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
• The height of the payment counter is 104cm.
• There is a lowered section at the counter.
• The height of the lowered section is 77cm.
• There is not a hearing assistance system.
• The height of the self-serve touchscreen display ranges from 125cm to 150cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 106cm.
• The width of the exit barrier opening is 98cm.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located to the right of the store.
• Floors 0 and 1 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Lift (Customer Lifts). Skip to the next section.

Lift (Customer Lifts)

• The lift surveyed is located in the centre, and to the left, of the store.
• The distance from the Pearse Street entrance is 20m.
• The most accessible route to the lift has step-free level access.
• Floors 0 and 1 are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 130cm.
• The internal dimensions of the lift are 192cm (width) x 175cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and a list of floor services/facilities.

You are on Stairs (Customer Stairs). Skip to the next section.

Stairs (Customer Stairs)

• The stairs surveyed are located to the left of the store.
• Floors 0 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• The flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.