You are on Overview. Skip to the next section.

Overview

Collapse all Expand all

• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The nearest parking is located off North Street.
  • View information on North Street Car Park (opens new tab) .
  • The nearest train station is Belfast Grand Central Station.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have stepped access: Floor 4 - Home.
  • Floors 0 to 3 can be accessed via a standard lift, stairs and escalator.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • There is not a water bowl available for assistance dogs.

You are on Parking. Skip to the next section.

Parking

Collapse all Expand all

• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located Off North Street.
  • The name of the car park is North Street Car Park.
  • Designated Blue Badge parking bays are not available in the car park.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located at the front of the store, on Royal Avenue.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open away from you.
• The width of the opening is 121cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open away from you.
• The width of the opening is 130cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Side Entrance - Castle Street). Skip to the next section.

Entrance (Side Entrance - Castle Street)

• This entrance is located on Castle Street.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open away from you.
• The width of the opening is 160cm.
• There is a small lip on the threshold of the opening.
• The doors have a medium visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open away from you.
• The width of the opening is 153cm.
• There is a small lip on the threshold of the opening.
• The second set of doors have a medium visual contrast.
• There is step-free level access as you enter.

You are on Level Change (Castle Street Entrance). Skip to the next section.

Level Change (Castle Street Entrance)

Collapse all Expand all

• Ramp / Slope View
  • There is a ramp/slope located between the two sets of doors at the Castle Street entrance.
  • The ramp/slope is used to access the shop floor, on floor 0.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are good.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is patterned.
• There is a high visual contrast between the shelving and floor throughout this area.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

Collapse all Expand all

• Access View
  • The fitting room surveyed is located on floor 0 at the rear left of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the main entrance is 60m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low colour contrast.
  • The width of the opening is 90cm.
  • Internally the door has a low colour contrast.
  • There is a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 236cm (width) x 236cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high colour contrast.
  • The dropdown rails have a high colour contrast.
  • There is a seat/stool available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are two coat hooks.
  • The coat hooks are 105cm and 164cm from the floor.
  • The walls and floor have a high colour contrast.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located on floor 0, at the rear left of the store.
• The fitting room surveyed is for any gender.
• The distance from the main entrance is 60m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 72cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 0). Skip to the next section.

Checkouts (Floor 0)

• The checkout area is located centrally in the store, on the right side.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a lowered counter.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 91cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• There is not a hearing assistance system.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located on the left side of the store.
• The distance from the main entrance is 25m.
• The most accessible route to the lift has step-free level access.
• All floors (floors 0 to 4) are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 150cm.
• The internal dimensions of the lift are 198cm (width) x 212cm (depth).
• The internal lift control buttons have a high visual contrast and tactile markings.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located centrally in the store, on the left.
• Floors 0 to 3 are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is patterned.
• There is a high visual contrast between the shelving and floor throughout this area.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.

You are on Checkouts (Floor 1). Skip to the next section.

Checkouts (Floor 1)

• The checkout area is located on floor 1, to the right, in the centre of the store.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located at the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a lowered counter.
• The queue width for the main checkouts is at least 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 91cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• There is not a hearing assistance system.

You are on Fitting Room with Adaptations (Floor 1). Skip to the next section.

Fitting Room with Adaptations (Floor 1)

Collapse all Expand all

• Access View
  • The fitting room surveyed is located on floor 1, at the rear left of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the lifts is 40m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 80cm.
  • There is no lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 242cm (width) x 203cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is one coat hook.
  • The coat hook is 106cm from the floor.
  • The walls and floor have a high visual contrast.

You are on Standard Fitting Room (Floor 1). Skip to the next section.

Standard Fitting Room (Floor 1)

• The fitting room surveyed is located on floor 1, centrally to the left side of the store.
• The fitting room surveyed is for any gender.
• The distance from the lifts is 40m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 66cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Shop Floor (Floor 2). Skip to the next section.

Shop Floor (Floor 2)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is patterned.
• There is a high visual contrast between the shelving and floor throughout this area.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: stools.

You are on Checkouts (Floor 2). Skip to the next section.

Checkouts (Floor 2)

• The checkout area is located on floor 2, at the right rear of the store.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located at the end of the checkout line.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a lowered counter and a portable payment machine.
• The queue width for the main checkouts is at least 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 90cm.
• There is a lowered section at the counter.
• The height of the lowered section is 75cm.
• There is not a hearing assistance system.

You are on Fitting Room with Adaptations (Floor 2). Skip to the next section.

Fitting Room with Adaptations (Floor 2)

Collapse all Expand all

• Access View
  • The fitting room surveyed is located on floor 2, at the rear left of the store.
  • The fitting room surveyed is female only.
  • The distance from the lifts is 45m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 90cm.
  • Internally the door has a low visual contrast.
  • There is a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 236cm (width) x 240cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 106cm and 168cm from the floor.
  • The walls and floor have a high visual contrast.

You are on Standard Fitting Room (Floor 2). Skip to the next section.

Standard Fitting Room (Floor 2)

• The fitting room surveyed is located on floor 2, at the rear left of the store.
• The fitting room surveyed is female only.
• The distance from the lifts is 45m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 68cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Eating and Drinking (Primark Café with Disney). Skip to the next section.

Eating and Drinking (Primark Café with Disney)

Collapse all Expand all

• Location and Service View
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered and designated seating.
  • Full table service is not available.
  • Menus are handheld, available on a board and available in large print.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located to the left of the entrance.
  • There is step-free level access to the counter.
  • The height of the counter is 95cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 71cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.

You are on Entrance (Toilet Lobby). Skip to the next section.

Entrance (Toilet Lobby)

• This entrance is located on floor 2, centrally to the right of the store.
• The entrance area is not clearly signed.
• There is step-free level access at the entrance.
• There is a single manual door at this entrance.
• The door opens away from you.
• The width of the opening is 100cm.
• The door has a medium visual contrast.
• There is step-free level access as you enter.

You are on Toilet with Adaptations (Floor 2 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Floor 2 - Left Hand Transfer)

Collapse all Expand all

• Access View
  • The toilet surveyed is located on floor 2, in the toilet lobby.
  • The distance from the lifts is 8m.
  • The most accessible route to the toilet has step-free level access and narrow walkways.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 110cm.
  • The door has a lever twist lock.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 234cm (width) x 226cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 170cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 103cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 106cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 83cm from the floor.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 90cm.
  • The walls and floor have a high visual contrast.

You are on Standard Toilet Facilities (Floor 2). Skip to the next section.

Standard Toilet Facilities (Floor 2)

• The shared standard toilet facilities were surveyed.
• The toilets are located in the toilet lobby, on floor 2.
• The distance from the lifts is 8m.
• The most accessible route has step-free level access and narrow walkways.
• There is step-free level access into the toilets.
• There is pictorial signage on or near the door.
• The door opens outwards and has a medium visual contrast.
• The width of the door opening is 76cm.
• Internally the door has a medium visual contrast.
• There are no ambulant toilet facilities available.
• There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
• The wash basin has a sensor tap.

You are on Shop Floor (Floor 3). Skip to the next section.

Shop Floor (Floor 3)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is patterned.
• There is a high visual contrast between the shelving and floor throughout this area.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.

You are on Checkouts (Floor 3). Skip to the next section.

Checkouts (Floor 3)

• The checkout area is located on floor 3, centrally, on the right side of the store.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located at the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a lowered counter.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 91cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• There is not a hearing assistance system.

You are on Fitting Room with Adaptations (Floor 3). Skip to the next section.

Fitting Room with Adaptations (Floor 3)

Collapse all Expand all

• Access View
  • The fitting room surveyed is located on floor 3, at the rear right of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the lifts is 45m.
  • The most accessible route to the fitting room has narrow walkways and step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 92cm.
  • There is no lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 267cm (width) x 197cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seated bench available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is one coat hook.
  • The coat hook is 106cm from the floor.
  • The walls and floor have a high visual contrast.

You are on Standard Fitting Room (Floor 3). Skip to the next section.

Standard Fitting Room (Floor 3)

• The fitting room surveyed is located on floor 3, at the rear right of the building.
• The fitting room surveyed is for any gender.
• The distance from the lifts is 45m.
• The most accessible route to the fitting room has step-free level access and narrow walkways.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 66cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Stairs (Floors 3 to 4). Skip to the next section.

Stairs (Floors 3 to 4)

• The stairs surveyed are located at the front right of the store.
• Floors 3 and 4 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are unmarked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.

You are on Shop Floor (Floor 4). Skip to the next section.

Shop Floor (Floor 4)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the shelving and floor throughout this area.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.

You are on Checkouts (Floor 4). Skip to the next section.

Checkouts (Floor 4)

• The checkout area is located on floor 4, at the rear left of the store.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located at the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has a knee recess, a lowered counter and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 92cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• There is not a hearing assistance system.