You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is Bullring Centre Car Park.
  • The nearest train station is Birmingham Moor Street.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab)
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • All floors (-2 to 2) can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located along Spiceal Street.
  • The name of the car park is Bullring Centre Car Park.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Moor Street). Skip to the next section.

Entrance (Moor Street)

• This entrance is located along Moor Street.
• The approach to the entrance has uneven surfaces and bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 118cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is ramped and stepped access as you enter.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide with handrails on both sides.
• The ramp bypasses the steps.
• There are 3 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The step markings are not clearly visible.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.

You are on Shop Floor (Floor -2). Skip to the next section.

Shop Floor (Floor -2)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• There is a low visual contrast between the shelving and floor throughout this area.
• Some of the columns in the venue have a reflective finish.
• There is background noise in some areas of the venue.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: chairs without armrests and sofas.

You are on Fitting Room with Adaptations (Floor -2). Skip to the next section.

Fitting Room with Adaptations (Floor -2)

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• Access View
  • The fitting room surveyed is located in front and to the right as you enter the floor -2 fitting rooms.
  • The fitting room surveyed is male only.
  • The distance from the Moor Street entrance is 47m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 236cm (width) x 235cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a medium visual contrast.
  • The dropdown rails have a medium visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 106cm and 141cm from the floor.
  • The walls and floor have a low visual contrast.

You are on Standard Fitting Room (Floor -2). Skip to the next section.

Standard Fitting Room (Floor -2)

• The fitting room surveyed is located on the right hand side of floor -2.
• The fitting room surveyed is male only.
• The distance from the Moor Street entrance is 40m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 80cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor -2). Skip to the next section.

Checkouts (Floor -2)

• The checkout area is located on the right hand side of floor -2.
• There is step-free level access to the checkout area.
• The venue has a designated accessible till point and standard checkouts.
• The designated accessible till point is located in the centre of the checkout area.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system could not be tested at the time of the survey.

You are on Lift (Right Side). Skip to the next section.

Lift (Right Side)

• The lift surveyed is located on the right side of the store.
• The distance from the High Street entrance is 50m.
• The most accessible route to the lift has step-free level access.
• All floors (floors -2 to 2) are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low colour contrast and tactile markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 150cm.
• The internal dimensions of the lift are 195cm (width) x 192cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, a list of floor services/facilities, a hearing assistance alarm system, an audible announcer and a mirror to aid reversing.
• There are other lifts available at this location which are of a similar size.

You are on Lift (Left Side). Skip to the next section.

Lift (Left Side)

• The lift surveyed is located on the left side of the store.
• The distance from the High Street entrance is 25m.
• The most accessible route to the lift has step-free level access.
• All floors (floor -2 to 2) are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low colour contrast and tactile markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 150cm.
• The internal dimensions of the lift are 192cm (width) x 195cm (depth).
• The internal lift control buttons have a low visual contrast and tactile markings.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, an audible announcer, a visual floor indicator, a hearing assistance alarm system and a list of floor services/facilities.
• There are other lifts available at this location which vary in size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located in the centre of the store.
• All floors (floor -2 to 2) are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Shop Floor (Floor -1). Skip to the next section.

Shop Floor (Floor -1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is patterned.
• There is a high visual contrast between the shelving and floor throughout this area.
• There is background noise.
• Signage is provided.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: chairs with armrests.

You are on Toilet with Adaptations (Floor -1 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Floor -1 - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located on the right side of Tasty by Greggs .
  • The distance from the left side lifts is 35m.
  • The most accessible route to the toilet has step-free level access and narrow walkways.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 86cm.
  • The door has a locking handle.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 146cm (width) x 216cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 94cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 90cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 109cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a medium visual contrast.

You are on Standard Toilet Facilities (Floor -1). Skip to the next section.

Standard Toilet Facilities (Floor -1)

• The male and female standard toilet facilities were surveyed.
• The toilets are located on the right side of Tasty by Greggs.
• The distance from the left side lifts is 35m.
• The most accessible route has step-free level access.
• There is step-free level access into the toilets.
• There is pictorial signage on or near the door.
• Internally the door has a medium visual contrast.
• There are no ambulant toilet facilities available.
• There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
• The wash basin has a push tap.

You are on Parent and Baby Room / Feeding Room (Floor -1). Skip to the next section.

Parent and Baby Room / Feeding Room (Floor -1)

• The room surveyed is located on the right side of Tasty by Greggs .
• The distance from the left side lifts is 35m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens outwards and has a medium visual contrast.
• The width of the door opening is 86cm.
• Internally the door has a medium visual contrast.
• The height of the baby change facility when in use is 87cm.
• There is a wash basin, a hand dryer and a mirror in the room.
• The wash basin has a lever mixer tap.
• The room has a nappy/incontinence items bin.
• The walls and floor have a medium visual contrast.

You are on Entrance (High Street). Skip to the next section.

Entrance (High Street)

• This entrance is located along the High Street.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 115cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• There is a low visual contrast between the shelving and floor throughout this area.
• Some of the columns in the venue have a reflective finish.
• There may be background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: chairs without armrests and sofas.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

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• Access View
  • The fitting room surveyed is located in front of you as you enter the fitting rooms.
  • The fitting room surveyed is female only.
  • The distance from the High Street entrance is 55m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • There are grab rails and dropdown rails available.
  • The grab rails have a medium visual contrast.
  • The dropdown rails have a medium visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is an assistance bell, however it is not at a suitable height for a wheelchair user.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 141cm from the floor.
  • The walls and floor have a low visual contrast.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located at the rear of the floor, within swimwear.
• The fitting room surveyed is female only.
• The distance from the High Street entrance is 50m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 113cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 0). Skip to the next section.

Checkouts (Floor 0)

• The checkout area is located in the rear left corner of the floor, within swimwear.
• There is step-free level access to the checkout area.
• The venue has a designated accessible till point and standard checkouts.
• The designated accessible till point is located in the centre of the checkout area.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a hearing assistance system.
• The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.

You are on Stairs (Floor 0 - Primark Beauty Studio). Skip to the next section.

Stairs (Floor 0 - Primark Beauty Studio)

• The stairs surveyed are located on the right side of the High Street entrance lobby.
• There are 7 steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.

You are on Lift (Floor 0 - Primark Beauty Studio Lift). Skip to the next section.

Lift (Floor 0 - Primark Beauty Studio Lift)

• The lift surveyed is located on the right side of the High Street entrance lobby.
• This lift is a platform lift.
• The distance from the High Street entrance is 18m.
• The most accessible route to the lift has narrow walkways and step-free level access.
• The lift door has a low visual contrast.
• The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 110cm (width) x 150cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• The button needs to be pressed constantly when in use.
• Internally the lift has: a separate door to exit.
• There are other lifts available at this location which are of a similar size.

You are on Checkouts (Floor 0 - Primark Beauty Studio). Skip to the next section.

Checkouts (Floor 0 - Primark Beauty Studio)

• The checkout area is located in front as you exit Primark Beauty Studio and Fujifilm lift 1.
• There is step-free level access to the checkout area.
• The venue has a payment counter.
• The queue width for the main checkouts is at least 150cm and there is no need to turn.
• The height of the payment counter is 110cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.

You are on Stairs (Floor 0 - Primark Beauty Studio Stairs 2). Skip to the next section.

Stairs (Floor 0 - Primark Beauty Studio Stairs 2)

• The stairs surveyed are located on the right side of floor 0.
• There are 7 steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.

You are on Lift (Floor 0 - Primark Beauty Studio Lift 2). Skip to the next section.

Lift (Floor 0 - Primark Beauty Studio Lift 2)

• The lift surveyed is located on the right side of floor 0.
• This lift is a platform lift.
• The distance from the High Street entrance is 45m.
• The most accessible route to the lift has step-free level access and narrow walkways.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 110cm (width) x 150cm (depth).
• The internal lift control buttons have Braille markings, tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• The button needs to be pressed constantly when in use.
• Internally the lift has: a separate door to exit.
• There are other lifts available at this location which are of a similar size.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• There is a low visual contrast between the shelving and floor in the majority of walkways.
• Some of the columns in the venue have a reflective finish.
• There may be background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: chairs without armrests and sofas.

You are on Fitting Room with Adaptations (Floor 1). Skip to the next section.

Fitting Room with Adaptations (Floor 1)

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• Access View
  • The fitting room surveyed is located in front as you enter the fitting rooms.
  • The fitting room surveyed is female only.
  • The distance from the left side lifts is 20m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 237cm (width) x 222cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a low visual contrast.
  • The dropdown rails have a low visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 106cm and 141cm from the floor.
  • The walls and floor have a medium visual contrast.

You are on Standard Fitting Room (Floor 1). Skip to the next section.

Standard Fitting Room (Floor 1)

• The fitting room surveyed is located to the right as you exit the left side lifts on floor 1.
• The fitting room surveyed is female only.
• The distance from the left side lifts is 15m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 115cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 1). Skip to the next section.

Checkouts (Floor 1)

• The checkout area is located to the left as you exit the left side lifts (within shoes).
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located in the centre of the checkout area.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a hearing assistance system.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 92cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.

You are on Counter (Floor 1 - Custom Lab). Skip to the next section.

Counter (Floor 1 - Custom Lab)

• The counter is located to the left as you exit the left side lifts on floor 1.
• The distance from the left side lifts is 5m.
• There is step-free level access to the counter.
• The height of the counter is 107cm.
• There is a lowered section at the counter.
• The height of the lowered section is 90cm.
• The counter has a television and patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Some flooring is shiny.

You are on Eating and Drinking (Floor 1 - Hello Kitty Café). Skip to the next section.

Eating and Drinking (Floor 1 - Hello Kitty Café)

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• Location and Service View
  • The café is at the rear of the store on floor 1.
  • This area has a counter where food and drink can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are available on a board, displayed on the counter and available in large print.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located in front as you enter the café.
  • There is step-free level access to the counter.
  • The height of the counter is 85cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has windows and glazed screens which may affect the ability of someone to lip read.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high colour contrast.
  • Seating available in this area includes: chairs without armrests, benches and stools.
  • Furniture available in this area includes: tables and high tables.
  • Some chairs and tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.

You are on Toilet with Adaptations (Floor 1 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Floor 1 - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located to the right as you exit the right side lifts on floor 1.
  • The distance from the right side lifts is 6m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 88cm.
  • The door has a locking handle.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 105cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 108cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 90cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 111cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a medium visual contrast.

You are on Standard Toilet Facilities (Floor 1). Skip to the next section.

Standard Toilet Facilities (Floor 1)

• The male and female standard toilet facilities were surveyed.
• The toilets are located to the right as you exit the right side lifts on floor 1.
• The distance from the right side lifts is 5m.
• The most accessible route has step-free level access.
• There is step-free level access into the toilets.
• There is pictorial signage on or near the door.
• Internally the door has a medium visual contrast.
• There are no ambulant toilet facilities available.
• There is a wash basin, a wall mounted soap dispenser, a baby changing table and a hand dryer available.
• The wash basin has a push tap.
• The height of the baby change facility when in use is 90cm.

You are on Shop Floor (Floor 2). Skip to the next section.

Shop Floor (Floor 2)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• There is a low visual contrast between the shelving and floor throughout this area.
• Some of the columns in the venue have a reflective finish.
• There is background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: chairs without armrests.

You are on Fitting Room with Adaptations (Floor 2 - Any Gender Left Side). Skip to the next section.

Fitting Room with Adaptations (Floor 2 - Any Gender Left Side)

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• Access View
  • The fitting room surveyed is located in front as you exit the fitting rooms on the left hand side.
  • The fitting room surveyed is for any gender.
  • The distance from the right side lifts is 25m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial and written text signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 224cm (width) x 200cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a low visual contrast.
  • The dropdown rails have a low visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 106cm and 141cm from the floor.
  • The walls and floor have a low visual contrast.

You are on Fitting Room with Adaptations (Floor 2 - Any Gender Right Side). Skip to the next section.

Fitting Room with Adaptations (Floor 2 - Any Gender Right Side)

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• Access View
  • The fitting room surveyed is located in front as you exit the fitting rooms on the right hand side.
  • The fitting room surveyed is for any gender.
  • The distance from the right side lifts is 22m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 220cm (width) x 199cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a low visual contrast.
  • The dropdown rails have a low visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 106cm and 141cm from the floor.
  • The walls and floor have a low visual contrast.

You are on Standard Fitting Room (Floor 2). Skip to the next section.

Standard Fitting Room (Floor 2)

• The fitting room surveyed is located to the right as you exit the right side lifts on floor 2.
• The fitting room surveyed is for any gender.
• The distance from the right side lifts is 15m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 81cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 2 - Kids). Skip to the next section.

Checkouts (Floor 2 - Kids)

• The checkout area is located to the right as you exit the right side lifts on floor 2, within kids.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located in the centre of the checkout area.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has a knee recess and a hearing assistance system.
• The queue width for the main checkouts is under 120cm and the width at each turn is at least 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.

You are on Checkouts (Floor 2 - Home). Skip to the next section.

Checkouts (Floor 2 - Home)

• The checkout area is located to the left as you exit the left side lifts on floor 2, within home.
• There is step-free level access to the checkout area.
• The venue has a designated accessible till point and standard checkouts.
• The designated accessible till point is located in the centre of the checkout area.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a hearing assistance system.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 90cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.

You are on Eating and Drinking (Floor 2 - Primark Café with Disney). Skip to the next section.

Eating and Drinking (Floor 2 - Primark Café with Disney)

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• Location and Service View
  • The café is located at the rear of floor 2.
  • This area has colleagues who can provide assistance with ordering, numerous seating options and a counter where food and drink can be ordered.
  • Full table service is available on request only.
  • Menus are available on a board.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located on the left side of the café.
  • There is step-free level access to the counter.
  • The height of the counter is 80cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 58cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests and stools.
  • Furniture available in this area includes: tables and booths.
  • Some chairs and tables are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.

You are on Toilet with Adaptations (Floor 2 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Floor 2 - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located to the right as you exit the right side lifts, within Kids.
  • The distance from the right side lifts is 10m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 87cm.
  • The door has a locking handle.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 146cm (width) x 216cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a lever flush on the right transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 106cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 93cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 93cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There is one coat hook.
  • The coat hook is 173cm from the floor.
  • The walls and floor have a medium visual contrast.

You are on Standard Toilet Facilities (Floor 2). Skip to the next section.

Standard Toilet Facilities (Floor 2)

• The male and female standard toilet facilities were surveyed.
• The toilets are located to the right as you exit the right side lifts, within Kids.
• The distance from the right side lifts is 10m.
• The most accessible route has step-free level access.
• There is step-free level access into the toilets.
• There is pictorial signage on or near the door.
• Internally the door has a medium visual contrast.
• There are no ambulant toilet facilities available.
• There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
• The wash basin has a push tap.

You are on Parent and Baby Room / Feeding Room (Floor 2). Skip to the next section.

Parent and Baby Room / Feeding Room (Floor 2)

• The room surveyed is located to the right as you exit the right side lifts, within Kids.
• The distance from the right side lifts is 10m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens outwards and has a medium visual contrast.
• The width of the door opening is 86cm.
• Internally the door has a low visual contrast.
• The height of the baby change facility when in use is 88cm.
• There is a wash basin and a hand dryer in the room.
• The wash basin has a lever mixer tap.
• The room has a nappy/incontinence items bin.
• The walls and floor have a medium visual contrast.