You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is Houndshill Car Park.
  • View information on Houndshill Car Park (opens new tab) .
  • The nearest train station is Blackpool.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • The following areas have stepped access: ahead from the rear entrance, into the main area of the shop floor on floor 0.
  • Access throughout may include doors permanently held open.
  • All floors (floor 0 to 3) can be accessed via a standard lift, a platform lift, stairs and escalator.
  • There are no toilet facilities.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • There is not a water bowl available for assistance dogs.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located on Coronation Street.
  • The name of the car park is Houndshill Car Park.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Houndshill Shopping Centre - Rear Entrance). Skip to the next section.

Entrance (Houndshill Shopping Centre - Rear Entrance)

• This entrance is located on floor 0, to the rear of the store.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 462cm.
• There is step-free level access as you enter.

You are on Entrance (Bank Hey Street - Front Entrance). Skip to the next section.

Entrance (Bank Hey Street - Front Entrance)

• This entrance is located to the front of the store.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open towards you.
• The width of the opening is 156cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout the majority of areas.
• The following areas have stepped access: ahead from the Houndshill Shopping Centre entrance there are steps and a platform lift.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

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• Access View
  • The fitting room surveyed is located on floor 0, ahead from the front entrance and within the standard fitting room.
  • The fitting room surveyed is for any gender.
  • The distance from the front entrance is 32m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 146cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 194cm (width) x 189cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a medium visual contrast.
  • The dropdown rails have a medium visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 106cm and 141cm from the floor.
  • The walls and floor have a high visual contrast.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located on floor 0, ahead from the front entrance.
• The fitting room surveyed is for any gender.
• The distance from the front entrance is 32m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 80cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 0). Skip to the next section.

Checkouts (Floor 0)

• The checkout area is located on floor 0, to the right of the front entrance.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located at the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 90cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.

You are on Lift (Platform Lift). Skip to the next section.

Lift (Platform Lift)

• The lift surveyed is located ahead from the Houndshill Shopping Centre entrance.
• This lift is a platform lift.
• The distance from the Houndshill Shopping Centre entrance is 26m.
• The most accessible route to the lift has step-free level access.
• Upper and lower levels of floor 0 are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 99cm.
• The internal dimensions of the lift are 99cm (width) x 120cm (depth).
• The internal lift control buttons have a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• The button needs to be pressed constantly when in use.
• Internally the lift has: a separate door to exit.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located on floor 0, ahead from the front entrance.
• The distance from the front entrance is 33m.
• The most accessible route to the lift has step-free level access.
• All floors (floors 0 to 3) are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 158cm.
• The internal dimensions of the lift are 182cm (width) x 220cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
• There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located ahead from the front entrance.
• All floors (floor 0 to 3) are accessed by escalators.
• The escalator step markings are not clearly visible.
• The foot (bottom) and head (top) of the escalators are not clearly marked.

You are on Entrance (Customer Stairs). Skip to the next section.

Entrance (Customer Stairs)

• This entrance is located on floor 0, to the left, at the rear of the store.
• The entrance area is not clearly signed.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 65cm.
• The doors have a high visual contrast.
• There is a second set of double manual doors.
• The second set of doors are permanently held open.
• The width of the opening is 65cm.
• The second set of doors have a high visual contrast.
• There is stepped access as you enter.
• There are 20+ steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrail extends horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.

You are on Fitting Room with Adaptations (Floor 1). Skip to the next section.

Fitting Room with Adaptations (Floor 1)

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• Access View
  • The fitting room surveyed is located to the right of the lifts, within the standard fitting room.
  • The fitting room surveyed is for any gender.
  • The distance from the lifts is 16m.
  • The most accessible route to the fitting room has step-free level access and manual doors.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 85cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 216cm (width) x 197cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a medium visual contrast.
  • The dropdown rails have a medium visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 107cm and 141cm from the floor.
  • The walls and floor have a high visual contrast.

You are on Standard Fitting Room (Floor 1). Skip to the next section.

Standard Fitting Room (Floor 1)

• The fitting room surveyed is located to the right of the lifts.
• The fitting room surveyed is for any gender.
• The distance from the lifts is 16m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 76cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 1). Skip to the next section.

Checkouts (Floor 1)

• The checkout area is located on floor 1, ahead and to the left after exiting the lifts.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 90cm.
• There is not a lowered section at the counter.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.

You are on Shop Floor (Floor 2). Skip to the next section.

Shop Floor (Floor 2)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.

You are on Fitting Room with Adaptations (Floor 2). Skip to the next section.

Fitting Room with Adaptations (Floor 2)

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• Access View
  • The fitting room surveyed is located to the right of the lifts, within the standard fitting room.
  • The fitting room surveyed is for any gender.
  • The distance from the lifts is 11m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 127cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 186cm (width) x 127cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are dropdown rails and a grab rail available.
  • The grab rail has a medium visual contrast.
  • The dropdown rails have a medium visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 106cm and 141cm from the floor.
  • The walls and floor have a high visual contrast.

You are on Standard Fitting Room (Floor 2). Skip to the next section.

Standard Fitting Room (Floor 2)

• The fitting room surveyed is located on floor 2, to the right of the lifts.
• The fitting room surveyed is for any gender.
• The distance from the lifts is 11m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 79cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 2). Skip to the next section.

Checkouts (Floor 2)

• The checkout area is located ahead from the elevators.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located at the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 93cm.
• There is not a lowered section at the counter.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.

You are on Shop Floor (Floor 3). Skip to the next section.

Shop Floor (Floor 3)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are between 120cm - 150cm.
• The majority of product aisle widths are over 180cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.
• Customers can obtain online items from floor 3, to the left of the lifts.

You are on Fitting Room with Adaptations (Floor 3). Skip to the next section.

Fitting Room with Adaptations (Floor 3)

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• Access View
  • The fitting room surveyed is located to the right of the lifts, within the standard fitting room.
  • The fitting room surveyed is for any gender.
  • The distance from the lifts is 12m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 88cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 226cm (width) x 191cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a low visual contrast.
  • The dropdown rails have a low visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 106cm and 141cm from the floor.
  • The walls and floor have a high visual contrast.

You are on Standard Fitting Room (Floor 3). Skip to the next section.

Standard Fitting Room (Floor 3)

• The fitting room surveyed is located to the right of the lifts.
• The fitting room surveyed is for any gender.
• The distance from the lifts is 12m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 79cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 3). Skip to the next section.

Checkouts (Floor 3)

• The checkout area is located ahead from the escalators.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located at the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.

You are on Counter (Click and Collect - Floor 3). Skip to the next section.

Counter (Click and Collect - Floor 3)

• The counter is located on floor 3, to the left of the lifts.
• The distance from the lifts is 10m.
• There is step-free level access to the counter.
• The height of the counter is 91cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.