Access Guide
Overview
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About
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- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Market Place Shopping Centre.
- View information on Market Place Shopping Centre (opens new tab).
- The nearest train station is Bolton.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include pillars and moveable physical obstructions.
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Getting Help and Assistance
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- Seating is available.
- There is a fixed hearing assistance system.
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located within the staff area, inside the stock holding room.
- The alternative formats documents can be provided in include: large print (on request) and audio (on request).
- There is a water bowl available for assistance dogs.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Parking
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- There is a public car park located at Market Place Shopping Centre.
- The name of the car park is Market Place Shopping Centre.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.
Toilet and Changing Facilities
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Toilet Facilities
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- Toilets with adaptations are not available.
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Changing Facilities
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- The fitting room with adaptations is located at the left end of the store.
- The standard fitting rooms are located at the left end of the store.
Store Entrance
- This entrance is located at the front of the store.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There is an opening without doors.
- The width of the opening is more than 200cm.
Shop Floor
- There is step-free level access throughout.
- The majority of main aisle widths are over 180cm.
- The majority of product aisle widths are between 120cm - 150cm.
- There is a low visual contrast between the shelving and floor in the majority of this area.
- Some of the walls have a reflective finish.
- There may be background noise.
- There is wayfinding, product and overhead signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is not consistent throughout.
- Seating available for customers includes: benches and stools.
- Customers can obtain online items from the collection point near the fitting rooms.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Staffed Checkouts
- The staffed checkout area is located at the left end of the store.
- The store has a designated accessible till point and payment counters.
- There is step-free level access to the staffed checkout area.
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Designated Accessible Till Point
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- The designated accessible till point is located at the left end of the checkouts.
- Customers may need to queue to use the designated accessible till point.
- The designated accessible till point has signage and a knee recess.
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Payment Counter
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- The payment counter surveyed is located at the left end of the store.
- Signage is provided for the counter.
- Signage is clearly visible with high contrasting colours.
- The height of the counter is 91cm.
- There is not a lowered section at the counter.
- The card payment machine is at a height of 97cm.
- The payment machine is moveable.
- There is a fixed hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Self-Service Checkouts
- The self-service checkout area is located at the rear of the store.
- There is step-free level access to the self-service checkout area.
- The store has self-service touchscreens for basket shops.
- Lowered self-service touchscreens are available.
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Lowered Touchscreens
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- Lowered self-service touchscreens are available for basket shops.
- The lowered self-service touch screen surveyed was at the left end of the store.
- The height of the lowered touchscreen display ranges from 103cm to 120cm from the floor.
- The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
- The height of the scanner is 88cm.
- The height of the loading area is 55cm.
- The height of the packing area is 55cm.
- The card payment machine is at a height of 90cm.
- The payment machine is moveable.
- Assistance is available at the lowered self-service touchscreen.
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Standard Touchscreens
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- The self-service checkout surveyed was a basket shop touchscreen.
- The height of the touchscreen display ranges from 137cm to 150cm from the floor.
- The touchscreen has the following accessibility aids: a Call for Assistance button.
- The height of the scanner is 88cm.
- The height of the loading area is 55cm.
- The height of the packing area is 55cm.
- The card payment machine is at a height of 146cm.
- The payment machine is moveable.
- The receipt reader to exit is at a height of 110cm.
- The width of the exit barrier opening is 91cm.
- Assistance is available at the self-serve checkouts.
Fitting Room with Adaptations
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Access
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- The fitting room surveyed is located at the left end of the store, on the right facing the checkouts.
- The fitting room surveyed is for any gender.
- The distance from the main entrance is 25m.
- The most accessible route to the fitting room has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the fitting room.
- There is pictorial signage for the fitting room.
- The door opens inwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 94cm.
- Internally the door has a low colour contrast.
- The door has a sliding bolt lock.
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Dimensions and Features
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- The dimensions of the fitting room are 234cm (width) x 227cm (depth).
- There is room for a wheelchair user to manoeuvre in the fitting room.
- There are grab rails in the fitting room.
- The grab rails for the fitting room have a high colour contrast.
- There are dropdown rails in the fitting room.
- The dropdown rails for the fitting room have a high colour contrast.
- There is a seat/stool available.
- The seat/chair is 47cm from the floor.
- There is no assistance bell.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a long mirror.
- There are multiple coat hooks.
- The coat hooks are 107cm from the floor.
- The walls and floor colour contrast varies between low and high.
- Lighting levels were even at the time of the survey, with unshaded light sources.