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Primark - Bournemouth

48 - 54 Commercial Road, Bournemouth, BH2 5LR

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located behind the store.
    • Access to the venue from this car park is via a very steep ramp/slope along Orchard Street.
    • The name of the car park is NCP Bournemouth Terrace Road.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (Car Park Entrance - Out of Use)

  • This entrance is located off the NCP Bournemouth Terrace Road car park.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 130cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • As of March 2026 this entrance is closed off and may not reopen again. .

Entrance (High Street Entrance)

  • This entrance is located along the high street on Commercial Road.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open away from you.
  • The width of the opening is 131cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.

Shop Floor (Floor 0)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the walls have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: benches.

Fitting Room with Adaptations (Floor 0)

  • Access View
    • The fitting room surveyed is located to the rear right hand side of floor 0.
    • The fitting room surveyed is for any gender.
    • The distance from the customer lifts is 77m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is pictorial signage for the fitting room.
    • There is a curtain opening to access the fitting room.
    • The width of the opening is 103cm.
  • Dimensions and Features View
    • The dimensions of the fitting room are 247cm (width) x 210cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and dropdown rails available.
    • The grab rails have a high visual contrast.
    • The dropdown rails have a high visual contrast.
    • There is a seat/stool available.
    • The seat/chair is 45cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 76cm and 143cm from the floor.
    • The walls and floor visual contrast varies between low and high.

Standard Fitting Room (Floor 0)

  • The fitting room surveyed is located to the rear right hand side of floor 0.
  • The fitting room surveyed is for any gender.
  • The distance from customer lifts is 78m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 119cm.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.

Checkouts (Floor 0)

  • The checkout area is located to the far left hand side of floor 0.
  • There is step-free level access to the checkout area.
  • The venue has a designated accessible till point and standard checkouts.
  • The designated accessible till point is located on the right side of the tills.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a knee recess and a portable payment machine.
  • The queue width for the main checkouts is at least 150cm and the width at each turn is at least 150cm.
  • The height of the payment counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.

Lift

  • The lift surveyed is located to the right as you enter via the car park entrance.
  • The distance from the car park entrance is 2m.
  • The most accessible route to the lift has step-free level access and uneven surfaces.
  • Floor 0 and 1 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 139cm.
  • The internal dimensions of the lift are 169cm (width) x 223cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • There are other lifts available at this location which are of a similar size.
  • As of March 2026 this lift no longer operates to the car park.

Escalators

  • The escalators surveyed are located on the right hand side of floor 0, near the High Street entrance.
  • Floor 0 and 1 are accessed by escalators.
  • The escalator steps are unmarked.
  • The foot (bottom) and head (top) of the escalators are clearly marked.

Stairs

  • The stairs surveyed are located on the left hand side of floor 0, to the right of the customer lifts.
  • Floor 0 and 1 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.

Shop Floor (Floor 1)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some flooring is shiny.
  • There is a high visual contrast between the shelving and floor in the majority of walkways.
  • Some of the columns in the venue have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: benches.

Checkouts (Floor 1)

  • The checkout area is located to the far left hand side of floor 1.
  • There is step-free level access to the checkout area.
  • The venue has a designated accessible till point and standard checkouts.
  • The designated accessible till point is located at the right side of the row of tills.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a knee recess and a portable payment machine.
  • The queue width for the main checkouts is at least 150cm and the width at each turn is at least 150cm.
  • The height of the payment counter is 92cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.