You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is NCP Bristol St James Barton.
  • View information on NCP Bristol St James Barton (opens new tab) .
  • The nearest train station is Templemeads.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • All floors (floor -1, 0 and 1) can be accessed via a standard lift, stairs and escalator.
  • There are no toilet facilities.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: wheeled baskets.
  • There is not a water bowl available for assistance dogs.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located in Central Bristol, opposite the store.
  • The name of the car park is NCP St James Barton.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located on floor 0, accessed via The Horsefair.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open away from you.
• The width of the opening is 130cm.
• The doors have a high visual contrast.
• There is step-free access via slope as you enter.
• The slope has a slight gradient.

You are on Entrance (Rear Entrance). Skip to the next section.

Entrance (Rear Entrance)

• This entrance is located between floors 0 and 1, accessed via The Haymarket.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open away from you.
• The width of the opening is 125cm.
• The doors have a high visual contrast.
• There is stepped access as you enter.
• There are 11 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.

You are on Shop Floor (Floor -1). Skip to the next section.

Shop Floor (Floor -1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor throughout this area.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.

You are on Fitting Room with Adaptations (Floor -1). Skip to the next section.

Fitting Room with Adaptations (Floor -1)

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• Access View
  • The fitting room surveyed is located on floor -1, towards the rear of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the lifts is 6m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The door is easy to open.
  • The width of the opening is 87cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 250cm (width) x 195cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 45cm from the floor.
  • There is an assistance bell at a suitable height for a wheelchair user.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 166cm from the floor.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Standard Fitting Room (Floor -1). Skip to the next section.

Standard Fitting Room (Floor -1)

• The fitting room surveyed is located on floor -1, towards the rear of the store.
• The fitting room surveyed is for any gender.
• The distance from the lifts is 6m.
• The most accessible route to the fitting room has step-free level access and slight ramps or slopes.
• There is step-free level access into the fitting room.
• The door opens inwards and has a medium visual contrast.
• The door is easy to open.
• The width of the opening is 70cm.
• Internally the door has a medium visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Checkouts (Floor -1). Skip to the next section.

Checkouts (Floor -1)

• The checkout area is located at the rear of the store, behind the escalators.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the left side of the standard checkouts.
• If you need to use a designated accessible till point, please speak to the nearest retail colleague.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Self-Service Checkouts. (Floor -1). Skip to the next section.

Self-Service Checkouts. (Floor -1)

• The self-service checkout area is located at the rear of floor -1, behind the escalators.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket shops.
  • The lowered self-service touch screen surveyed was at the end right of the checkouts.
  • The height of the lowered touchscreen display ranges from 96cm to 119cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 86cm.
  • The height of the loading area is 53cm.
  • The height of the packing area is 53cm.
  • The card payment machine is at a height of 83cm.
  • The payment machine is moveable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a standard touchscreen.
  • The height of the touchscreen display ranges from 126cm to 149cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 86cm.
  • The height of the loading area is 53cm.
  • The height of the packing area is 53cm.
  • The card payment machine is at a height of 110cm.
  • The payment machine is moveable.
  • The receipt reader to exit is at a height of 107cm.
  • The width of the exit barrier opening is 98cm.
  • Assistance is available at the self-serve checkouts.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located towards the rear of the store.
• The distance from the main entrance is 38m.
• The most accessible route to the lift has a very easy slope.
• All floors (floor -1, 0 and 1) are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 140cm.
• The internal dimensions of the lift are 170cm (width) x 220cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Escalators (Main Bank). Skip to the next section.

Escalators (Main Bank)

• The escalators surveyed are located centrally within the store.
• All floors (floor -1, 0 and 1) are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Escalators (Rear of Store). Skip to the next section.

Escalators (Rear of Store)

• The escalators surveyed are located at the rear of the store, adjacent to the Haymarket entrance.
• Floors 0 and 1 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located towards the rear of the store.
• All floors (floor -1, 0 and 1) can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor throughout this area.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

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• Access View
  • The fitting room surveyed is located on floor 0, in the rear left corner of the store.
  • The fitting room surveyed is female only.
  • The distance from the lifts is 9m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The door is easy to open.
  • The width of the opening is 87cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 205cm (width) x 262cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 45cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 166cm from the floor.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located on floor 0, in the rear left corner of the store.
• The fitting room surveyed is female only.
• The distance from the lifts is 9m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• The door opens inwards and has a medium visual contrast.
• The door is easy to open.
• The width of the opening is 70cm.
• Internally the door has a medium visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.
• Lighting levels were even at the time of the survey.

You are on Checkouts (Floor 0). Skip to the next section.

Checkouts (Floor 0)

• The checkout area is located on Floor 0, to the right of the entrance.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the end right of the standard checkouts.
• If you need to use a designated accessible till point, please speak to the nearest retail colleague.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Self-Service Checkouts. (Floor 0). Skip to the next section.

Self-Service Checkouts. (Floor 0)

• The self-service checkout area is located to the right rear of the main entrance.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket shops.
  • The lowered self-service touch screen surveyed was the stand alone touchscreen at the end of the checkouts.
  • The height of the lowered touchscreen display ranges from 96cm to 119cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 86cm.
  • The height of the loading area is 53cm.
  • The height of the packing area is 53cm.
  • The card payment machine is at a height of 83cm.
  • The payment machine is moveable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a standard touchscreen.
  • The height of the touchscreen display ranges from 126cm to 149cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 86cm.
  • The height of the loading area is 53cm.
  • The height of the packing area is 53cm.
  • The card payment machine is at a height of 110cm.
  • The payment machine is moveable.
  • The receipt reader to exit is at a height of 107cm.
  • The width of the exit barrier opening is 98cm.
  • Assistance is available at the self-serve checkouts.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor throughout this area.
• Some of the columns in the venue have a reflective finish.
• There is background noise in some areas of the venue.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: stools.
• Lighting levels were even at the time of the survey.

You are on Fitting Room with Adaptations (Floor 1). Skip to the next section.

Fitting Room with Adaptations (Floor 1)

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• Access View
  • The fitting room surveyed is located on floor 1, adjacent to the lifts.
  • The fitting room surveyed is for any gender.
  • The distance from the lifts is 9m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The door is easy to open.
  • The width of the opening is 87cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 253cm (width) x 208cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 45cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Standard Fitting Room (Floor 1). Skip to the next section.

Standard Fitting Room (Floor 1)

• The fitting room surveyed is located on floor 1, adjacent to the lifts.
• The fitting room surveyed is for any gender.
• The distance from the lifts is 9m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• The door opens inwards and has a medium visual contrast.
• The door is easy to open.
• The width of the opening is 70cm.
• Internally the door has a medium visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Self-Service Checkouts. (Floor 1). Skip to the next section.

Self-Service Checkouts. (Floor 1)

• The self-service checkout area is located centrally on the right of the store, next to the escalators.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket shops.
  • The lowered self-service touch screen surveyed was the last checkout on the right.
  • The height of the lowered touchscreen display ranges from 114cm to 137cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 82cm.
  • The height of the loading area is 75cm.
  • The height of the packing area is 75cm.
  • The card payment machine is at a height of 83cm.
  • The payment machine is moveable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a standard touchscreen.
  • The height of the touchscreen display ranges from 126cm to 149cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 94cm.
  • The height of the loading area is 91cm.
  • The height of the packing area is 53cm.
  • The card payment machine is at a height of 95cm.
  • The payment machine is moveable.
  • The receipt reader to exit is at a height of 107cm.
  • The width of the exit barrier opening is 98cm.
  • Assistance is available at the self-serve checkouts.

You are on Food and Drink (Tasty by GREGGS - Floor 1). Skip to the next section.

Food and Drink (Tasty by GREGGS - Floor 1)

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• Restaurant Bar Café 1 View
  • tasty by GREGGS is located on floor 1, next to the fitting rooms.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • There is a service counter.
  • The surface height is 92cm.
  • Menu types include: wall-mounted (digital) and countertop.
  • The following are available: drinking straws and takeaway cups.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Some flooring is shiny and patterned.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: tables, coffee tables and booths.
  • Some tables are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.