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Primark - Chelmsford

9 High Chelmer, Chelmsford, CM1 1XL

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located at 9 High Street, Chelmsford.
    • The name of the car park is High Chelmer Multi Storey Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (High Chelmer Shopping Centre)

  • This entrance is located in High Chelmer Shopping Centre.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is 406cm.
  • There is step-free level access as you enter.

Entrance (Bellmead)

  • This entrance is located on Bellmead.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 139cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is step-free level access via lift as you enter.
  • There are 6 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.

Lift (Bellmead Entrance Platform Lift)

  • The lift surveyed is located at the entrance on Bellmead.
  • This lift is a platform lift.
  • The distance from the Bellmead entrance is 2m.
  • The most accessible route to the lift has step-free level access.
  • Bellmead entrance and floor 0 are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast and tactile markings.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 99cm.
  • The internal dimensions of the lift are 106cm (width) x 142cm (depth).
  • The internal lift control buttons have a high visual contrast, Braille markings and tactile markings.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The lift is slow moving and the button needs to be pressed constantly when in use.
  • Internally the lift has: an audible announcer, a visual floor indicator, a separate door to exit and a hearing assistance alarm system.

Shop Floor (Floor 0)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the columns in the venue have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: stools.

Fitting Room with Adaptations (Floor 0)

  • Access View
    • The fitting room surveyed is located in the far right corner of floor 0.
    • The fitting room surveyed is for any gender.
    • The distance from the Chelmer Shopping Centre entrance is 44m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • The door opens inwards and has a low visual contrast.
    • The width of the opening is 90cm.
    • Internally the door has a medium visual contrast.
    • There is a sliding bolt lock.
  • Dimensions and Features View
    • The dimensions of the fitting room are 197cm (width) x 235cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and dropdown rails available.
    • The grab rails have a high visual contrast.
    • The dropdown rails have a high visual contrast.
    • There is a seat/stool available.
    • The seat/chair is 44cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There are multiple coat hooks.
    • The coat hooks are 106cm and 166cm from the floor.
    • The walls and floor have a high visual contrast.

Standard Fitting Room (Floor 0)

  • The fitting room surveyed is located in the far right corner of floor 0.
  • The fitting room surveyed is for any gender.
  • The distance from High Chelmer Shopping Centre entrance is 44m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a medium visual contrast.
  • The width of the opening is 69cm.
  • Internally the door has a medium visual contrast.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.

Checkouts (Floor 0)

  • The checkout area is located in the left corner of floor 0.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts, self-serve touchscreens and a designated accessible till point.
  • The designated accessible till point is located on the right end of the checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has a knee recess and a portable payment machine.
  • The queue width for the main checkouts is between 120cm and 150cm and there is no need to turn.
  • The height of the payment counter is 91cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • The height of the self-serve touchscreen display ranges from 98cm to 120cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button.
  • The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
  • The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
  • The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
  • Assistance is available at the self-serve checkouts.
  • The receipt reader to exit is at a height of 106cm.
  • The width of the exit barrier opening is 98cm.

Lift

  • The lift surveyed is located on the right of the store.
  • The distance from High Chelmer Shopping Centre entrance is 19m.
  • The most accessible route to the lift has step-free level access.
  • Floors 0 and 1 are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 140cm.
  • The internal dimensions of the lift are 165cm (width) x 210cm (depth).
  • The internal lift control buttons have a low visual contrast, tactile markings and Braille markings.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: an audible announcer, a visual floor indicator, a list of floor services/facilities and a mirror to aid reversing.

Escalators

  • The escalators surveyed are located on the left side of the store.
  • Floors 0 and 1 are accessed by escalators.
  • The escalator steps are unmarked.
  • The foot (bottom) and head (top) of the escalators are clearly marked.

Shop Floor (Floor 1)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the columns in the venue have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: stools.