Access Guide

Search Access Guide

Overview

About View
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The nearest parking is located off Seaforth Road.
- View information on Clyde Shopping Centre Car Park (opens new tab) .
- The nearest train station is Clydebank.
- The nearest bus station is Clydebank Chalmers Street.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
- There are no toilet facilities.
Getting Help and Assistance View
- There is seating available.
- There is a fixed hearing assistance system.
- Documents are available in the following formats: Braille (on request), large print (on request), Makaton (on request), different languages (on request), voice recognition CD (on request) and audio (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.

Parking

Photos

Drop-off Point View
- There is a designated drop-off point available.
- The designated drop-off point is located in the shopping centre car park.
Public Car Parks View
- There is a public car park located off Seaforth Road.
- The name of the car park is Clyde Shopping Centre car park.
- Designated Blue Badge parking bays are available in the car park.

Entrance

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This entrance is located at the front of the store.
The entrance area is clearly signed.
There is step-free level access at the entrance.
There are double automatic doors at this entrance.
The doors are permanently held open.
The width of the opening is 136cm.
The doors have a medium visual contrast.
There is step-free level access as you enter.

Shop Floor

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There is step-free level access throughout all areas.
The majority of main aisle widths are over 180cm.
The majority of product aisle widths are under 120cm.
Some aisles are obstructed by pillars.
Some flooring is shiny.
The visual contrast between the shelving and floor varies between low and high.
Some of the columns in the venue have a reflective finish.
There is no (or very little) background noise.
Signage is provided.
The colour, design and typeface of signs is consistent throughout.
Seating available on this floor includes: benches and stools.
Customers can obtain online items from the Click and Collect counter at the rear of the store, to the right.

Standard Fitting Room

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The fitting room surveyed is located to the rear right of the store.
The fitting room surveyed is for any gender.
The distance from the entrance is 45m.
The most accessible route to the fitting room has step-free level access and narrow walkways.
There is step-free level access into the fitting room.
The door opens inwards and has a low visual contrast.
The width of the opening is 70cm.
Internally the door has a low visual contrast.
The following is available in the fitting room: a mirror, a coat hook and a bench seat.

Fitting Room with Adaptations

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Access View
- The fitting room surveyed is located to the rear right of the store.
- The fitting room surveyed is for any gender.
- The distance from the entrance is 45m.
- The most accessible route to the fitting room has step-free level access and narrow walkways.
- There is step-free level access into the fitting room.
- There is pictorial signage for the fitting room.
- The door opens outwards and has a low visual contrast.
- The width of the opening is 87cm.
- Internally the door has a low visual contrast.
- There is a locking handle.
Dimensions and Features View
- The dimensions of the fitting room are 224cm (width) x 197cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There are grab rails and dropdown rails available.
- The grab rails have a high visual contrast.
- The dropdown rails have a high visual contrast.
- There is a seated bench available.
- The seat/chair is 47cm from the floor.
- There is no assistance bell.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There are multiple coat hooks.
- The coat hooks are 106cm and 166cm from the floor.
- The walls and floor have a medium visual contrast.

Checkouts

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The checkout area is located to the right of the store.
There is step-free level access to the checkout area.
The venue has self-serve touchscreens, standard checkouts and a designated accessible till point.
The designated accessible till point is located on the left end of the checkouts.
If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
The designated accessible till point has signage, a knee recess, a lowered counter, a portable payment machine and a hearing assistance system.
The queue width for the main checkouts is under 120cm and the width at each turn is at least 150cm.
The height of the payment counter is 92cm.
There is a lowered section at the counter.
The height of the lowered section is 76cm.
The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested, however it was not working at the time of the survey.
The height of the self-serve touchscreen display ranges from 114cm to 136cm from the floor.
The touchscreen has the following accessibility aids: a call for assistance button.
The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
Assistance is available at the self-serve checkouts.
The receipt reader to exit is at a height of 107cm.
The width of the exit barrier opening is 102cm.