Access Guide
Overview
- About View
-
Parking and Public Transport
View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Willow Place - Market Walk East.
- View information on Willow Place (opens new tab) .
- The nearest train station is Corby.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
-
Getting In and Around
View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- Floors 0 and 1 can be accessed via a standard lift, stairs and escalator.
- There are no toilet facilities.
-
Getting Help and Assistance
View
- There is seating available.
- There is no hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair.
- There is a water bowl available for assistance dogs.
Parking
-
Drop-off Point
View
- There is not a designated drop-off point available.
-
Public Car Parks
View
- There is a public car park located on Westcott Way.
- The name of the car park is Willow Place - Market Walk East.
- Designated Blue Badge parking bays are available in the car park.
Entrance
- This entrance is located within Willow Place Shopping Centre.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors opens by sliding.
- The width of the opening is 139cm.
- The doors have a medium visual contrast.
- There is step-free level access as you enter.
Shop Floor (Floor 0)
- There is step-free level access throughout all areas.
- The majority of main aisle widths are over 180cm.
- The majority of product aisle widths are between 120cm - 150cm.
- Some flooring is shiny.
- The visual contrast between the shelving and floor varies between low and high.
- Some of the columns in the venue have a reflective finish.
- There is no (or very little) background noise.
- Signage is provided.
- The colour, design and typeface of signs is not consistent throughout.
Fitting Room with Adaptations (Floor 0 - Any Gender)
-
Access
View
- The fitting room surveyed is located to the right of the escalators.
- The distance from the entrance is 29m.
- The most accessible route to the fitting room has step-free level access.
- There is step-free level access into the fitting room.
- There is pictorial signage for the fitting room.
- There is a curtain opening to access the fitting room.
- The width of the opening is 119cm.
-
Dimensions and Features
View
- The dimensions of the fitting room are 245cm (width) x 180cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There are grab rails and dropdown rails available.
- The grab rails have a high visual contrast.
- The dropdown rails have varying visual contrasts.
- There is a seat/stool available.
- The seat/chair is 42cm from the floor.
- There is no assistance bell.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There are multiple coat hooks.
- The coat hooks are 105cm and 140cm from the floor.
- The walls and floor visual contrast varies between low and high.
Fitting Room with Adaptations (Floor 0 - Women)
-
Access
View
- The fitting room surveyed is located to the right of the escalators.
- The fitting room surveyed is female only.
- The distance from the entrance is 29m.
- The most accessible route to the fitting room has step-free level access.
- There is step-free level access into the fitting room.
- There is pictorial signage for the fitting room.
- There is a curtain opening to access the fitting room.
- The width of the opening is 118cm.
-
Dimensions and Features
View
- The dimensions of the fitting room are 235cm (width) x 200cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There are grab rails and dropdown rails available.
- The grab rails have a high visual contrast.
- The dropdown rails have varying visual contrasts.
- There is a seat/stool available.
- The seat/chair is 42cm from the floor.
- There is no assistance bell.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a full length mirror.
- There are multiple coat hooks.
- The coat hooks are 105cm and 140cm from the floor.
- The walls and floor visual contrast varies between low and high.
Standard Fitting Room (Floor 0)
- The fitting room surveyed is located to the right of the escalators.
- The fitting room surveyed is for any gender.
- The distance from the entrance is 29m.
- The most accessible route to the fitting room has step-free level access.
- There is step-free level access into the fitting room.
- There is a curtain opening to access the fitting room.
- The width of the opening is 79cm.
- The following is available in the fitting room: a mirror, a coat hook and a bench seat.
Checkouts (Floor 0)
- The checkout area is located to the left from the entrance.
- There is step-free level access to the checkout area.
- The venue has a designated accessible till point and standard checkouts.
- The designated accessible till point is located on the left end of the checkouts.
- If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
- The designated accessible till point has signage, a knee recess, a lowered counter and a portable payment machine.
- The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
- The height of the payment counter is 102cm.
- There is a lowered section at the counter.
- The height of the lowered section is 77cm.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
Lift
- The lift surveyed is located along the rear wall of the store.
- The distance from the entrance is 28m.
- The most accessible route to the lift has step-free level access.
- Floors 0 and 1 are accessed by this lift.
- The lift door has a low visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a medium visual contrast and tactile markings.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 140cm.
- The internal dimensions of the lift are 167cm (width) x 218cm (depth).
- The internal lift control buttons have a medium visual contrast and tactile markings.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a visual floor indicator and a list of floor services/facilities.
- There are other lifts available at this location which are of a similar size.
Escalators
- The escalators surveyed are located in the entrance area.
- Floors 0 and 1 are accessed by escalators.
- The escalator steps are unmarked.
- The foot (bottom) and head (top) of the escalators are clearly marked.
Stairs
- The stairs surveyed are located along the left rear wall of the store.
- Floors 0 and 1 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
Shop Floor (Floor 1)
- There is step-free level access throughout all areas.
- The majority of main aisle widths are over 180cm.
- The majority of product aisle widths are between 120cm - 150cm.
- Some flooring is shiny.
- The visual contrast between the shelving and floor varies between low and high.
- Some of the columns in the venue have a reflective finish.
- There is no (or very little) background noise.
- Signage is provided.
- The colour, design and typeface of signs is not consistent throughout.
- Seating available on this floor includes: stools.
Checkouts (Floor 1)
- The checkout area is located to the rear of the escalators.
- There is step-free level access to the checkout area.
- The venue has standard checkouts and a designated accessible till point.
- The designated accessible till point is located on the left end of the checkouts.
- If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
- The designated accessible till point has signage, a knee recess, a lowered counter and a portable payment machine.
- The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
- The height of the payment counter is 104cm.
- There is a lowered section at the counter.
- The height of the lowered section is 77cm.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
