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Primark - Darlington

12 The Cornmill Centre, Darlington, DL1 1NH

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking is available .
    • The on-street designated Blue Badge parking bays are located on Priest Gate.
    • The Blue Badge bays are clearly marked and signposted.
  • Public Car Parks View
    • There is a public car park located on Priest Gate.
    • The name of the car park is Cornhill Centre Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located on the first floor of the Cornmill shopping centre.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is 570cm.
  • There is step-free level access as you enter.

Shop Floor (Floor 0)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are under 120cm.
  • The flooring is shiny.
  • There is a high visual contrast between the shelving and floor in the majority of walkways.
  • Some of the walls have a reflective finish which may cause glare or confusion.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: sofas and benches.

Fitting Room with Adaptations (Floor 0)

  • Access View
    • The fitting room surveyed is located against the left hand wall as you enter.
    • The fitting room surveyed is for any gender.
    • The distance from the store entrance is 25m.
    • The most accessible route to the fitting room has step-free level access and narrow walkways.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • There is a curtain opening to access the fitting room.
    • The width of the opening is 230cm.
  • Dimensions and Features View
    • The dimensions of the fitting room are 114cm (width) x 234cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and dropdown rails available.
    • The grab rails have a medium visual contrast.
    • The dropdown rails have a medium visual contrast.
    • There is a seat/stool available.
    • The seat/chair is 48cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is one coat hook.
    • The coat hook is 107cm from the floor.
    • The walls and floor have a medium visual contrast.

Standard Fitting Room (Floor 0)

  • The fitting room surveyed is located against the left hand wall as you enter.
  • The fitting room surveyed is for any gender.
  • The distance from the store entrance is 30m.
  • The most accessible route to the fitting room has step-free level access and narrow walkways.
  • There is step-free level access into the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 80cm.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.

Checkouts (Floor 0)

  • The checkout area is located at the rear right of the store.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts and a designated accessible till point.
  • The designated accessible till point is located at the left end of the standard checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a knee recess and a hearing assistance system.
  • The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
  • The height of the payment counter is 92cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.

Lift

  • The lift surveyed is located at the rear left of the store.
  • The distance from the store entrance is 35m.
  • The most accessible route to the lift has step-free level access and narrow walkways.
  • Floors 0 and 1 are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast and tactile markings.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 140cm.
  • The internal dimensions of the lift are 164cm (width) x 174cm (depth).
  • The internal lift control buttons have a high visual contrast and tactile markings.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a mirror to aid reversing, a visual floor indicator and an audible announcer.

Escalators

  • The escalators surveyed are located ahead as you enter.
  • Floors 0 and 1 are accessed by escalators.
  • The escalator steps are unmarked.
  • The foot (bottom) and head (top) of the escalators are clearly marked.

Stairs

  • The stairs surveyed are located at the rear left of the store.
  • Floors 0 and 1 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.

Shop Floor (Floor 1)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are under 120cm.
  • The flooring is shiny.
  • There is a high visual contrast between the shelving and floor in the majority of walkways.
  • Some of the walls have a reflective finish which may cause glare or confusion.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: benches.

Checkouts (Floor 1)

  • The checkout area is located ahead, against the far wall as you exit the lift.
  • There is step-free level access via lift to the checkout area.
  • The venue has a designated accessible till point and standard checkouts.
  • The designated accessible till point is located at the far end of the checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a portable payment machine and a hearing assistance system.
  • The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
  • The height of the payment counter is 92cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.