You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is on-street Blue Badge Bay parking.
  • The nearest tram stop is Princes Street.
  • The nearest train station is Edinburgh Wavereley.
  • The nearest bus station is Edinburgh Bus Station.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab)
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas.
  • All floors (-1 to 3) can be accessed via a standard lift, a stair lift, stairs and escalator.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • There is a British Sign Language interpreter on duty.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• On-street Parking View
  • On-street designated Blue Badge parking is available.
  • The on-street designated Blue Badge parking bays are located Frederick Street.
  • The Blue Badge bays are clearly marked and signposted.

You are on Entrance (Princes Street). Skip to the next section.

Entrance (Princes Street)

• This entrance is located at the front of the store.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 121cm.
• The doors have a medium visual contrast.
• There is step-free level access as you enter.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout all areas.
• The following areas have step-free access via ramps or slopes: all of the ground floor has a very easy slope running down from the entrance to the rear.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: benches and stools.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

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• Access View
  • The fitting room surveyed is located to the left of the store.
  • The fitting room surveyed is female only.
  • The distance from the store entrance is 55m.
  • The most accessible route to the fitting room has step-free level access, a very easy slope and narrow walkways.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 205cm (width) x 185cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 48cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 107cm and 142cm from the floor.
  • The walls and floor have a medium visual contrast.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located to the right of the store.
• The fitting room surveyed is female only.
• The distance from the store entrance is 55m.
• The most accessible route to the fitting room has step-free level access, a very easy slope and narrow walkways.
• There is step-free level access into the fitting room.
• The door opens inwards and has a low visual contrast.
• The width of the opening is 70cm.
• Internally the door has a low visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor G). Skip to the next section.

Checkouts (Floor G)

• The checkout area is located to the rear of the store.
• There is step-free access via a very easy slope to the checkout area.
• The venue has self-serve touchscreens, standard checkouts and a designated accessible till point.
• The designated accessible till point is located to the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a lowered counter and a portable payment machine.
• The queue width for the main checkouts is under 120cm and the width at each turn is at least 150cm.
• The height of the payment counter is 91cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• The counter has glazed screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• The height of the self-serve touchscreen display ranges from 126cm to 149cm from the floor.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.

You are on Toilet with Adaptations (Floor 0 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Floor 0 - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located to the left of the store, off the fitting rooms.
  • The distance from the store entrance is 55m.
  • The most accessible route to the toilet has step-free level access, a very easy slope and narrow walkways.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 87cm.
  • The door has a lever twist lock.
  • Internally the door has a medium visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 234cm (width) x 152cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 82cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 104cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 86cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 114cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a nappy/incontinence items bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 90cm.
  • The walls and floor have a medium visual contrast.

You are on Standard Toilet Facilities (Floor 0). Skip to the next section.

Standard Toilet Facilities (Floor 0)

• The female standard toilet facilities were surveyed.
• The toilets are located to the left of the store, off the fitting rooms.
• The distance from the store entrance is 55m.
• The most accessible route has step-free level access, a very easy slope and narrow walkways.
• There is step-free level access into the toilets.
• There is pictorial signage on or near the door.
• Internally the door has a low visual contrast.
• There are no ambulant toilet facilities available.
• There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
• The wash basin has a push tap.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the left as you enter the store.
• The distance from the entrance is 30m.
• The most accessible route to the lift has step-free level access and a very easy slope.
• Floors -1, G, 1, 2 and 3 are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and Braille markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 130cm.
• The internal dimensions of the lift are 209cm (width) x 174cm (depth).
• The internal lift control buttons have tactile markings, a low visual contrast and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a list of floor services/facilities, a visual floor indicator, a hearing assistance alarm system and an audible announcer.
• There are other lifts available at this location which vary in size.
• The mezzanine level (Rose Street) is served by the lift to the rear right of the store.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located to the right of the store.
• Floors -1, G, 1, 2 and 3 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located to the rear of the store.
• Floors -1, G, M (Rose Street), 1, 2 and 3 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the step is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.

You are on Shop Floor (Floor -1). Skip to the next section.

Shop Floor (Floor -1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: stools.

You are on Fitting Room with Adaptations (Floor -1). Skip to the next section.

Fitting Room with Adaptations (Floor -1)

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• Access View
  • The fitting room surveyed is located on floor -1, to the left from the lift.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 30m.
  • The most accessible route to the fitting room has step-free level access, a lift and narrow walkways.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 192cm (width) x 250cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are no coat hooks.
  • The walls and floor have a medium visual contrast.

You are on Standard Fitting Room (Floor -1). Skip to the next section.

Standard Fitting Room (Floor -1)

• The fitting room surveyed is located on floor -1, to the left from the lift.
• The fitting room surveyed is for any gender.
• The distance from the lift is 28m.
• The most accessible route to the fitting room has step-free level access, a lift and narrow walkways.
• There is step-free level access into the fitting room.
• The door opens inwards and has a low visual contrast.
• The width of the opening is 69cm.
• Internally the door has a low visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor -1). Skip to the next section.

Checkouts (Floor -1)

• The checkout area is located at the rear of floor -1, to the left from the lift.
• There is step-free level access to the checkout area.
• The venue has a designated accessible till point, standard checkouts and self-serve touchscreens.
• The designated accessible till point is located to the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a lowered counter and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 93cm.
• There is a lowered section at the counter.
• The height of the lowered section is 78cm.
• The counter has glazed screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• The height of the self-serve touchscreen display ranges from 126cm to 149cm from the floor.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.

You are on Toilet with Adaptations (Floor -1 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Floor -1 - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located on floor -1, to the left from the lift at the fitting rooms.
  • The distance from the lift is 22m.
  • The most accessible route to the toilet has step-free level access, a lift and narrow walkways.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 88cm.
  • The door has a lever twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 180cm (width) x 218cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 109cm (from the side of the toilet pan).
  • There is a push button flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 103cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 96cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 104cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 139cm from the floor.
  • The height of the baby change facility when in use is 89cm.
  • The walls and floor have a medium visual contrast.

You are on Standard Toilet Facilities (Floor -1). Skip to the next section.

Standard Toilet Facilities (Floor -1)

• The female standard toilet facilities were surveyed.
• The toilets are located to the left from the lift on floor -1, off the fitting rooms.
• The distance from the lift is 25m.
• The most accessible route has step-free level access, a lift and narrow walkways.
• There is step-free level access into the toilets.
• There is pictorial and written text signage on or near the door.
• Internally the door has a low visual contrast.
• There are no ambulant toilet facilities available.
• There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
• The wash basin has a push tap.

You are on Entrance (Rose Street - Mezzanine Level). Skip to the next section.

Entrance (Rose Street - Mezzanine Level)

• This entrance is located at the rear side of the store.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• The ramp is over 150cm wide with no handrails.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 124cm.
• The doors have a medium visual contrast.
• There is step-free level access as you enter.

You are on Shop Floor (Rose Street Mezzanine Livel). Skip to the next section.

Shop Floor (Rose Street Mezzanine Livel)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.

You are on Checkouts (Rose Street Mezzanine Level). Skip to the next section.

Checkouts (Rose Street Mezzanine Level)

• The checkout area is located to the rear right of the mezzanine level.
• There is step-free level access to the checkout area.
• The venue has a designated accessible till point and standard checkouts.
• The designated accessible till point is located to the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a lowered counter.
• The queue width for the main checkouts is under 120cm and there is no need to turn.
• The height of the payment counter is 91cm.
• There is a lowered section at the counter.
• The height of the lowered section is 75cm.
• The counter has glazed screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.

You are on Lift (Rose Street - Mezzanine Level). Skip to the next section.

Lift (Rose Street - Mezzanine Level)

• The lift surveyed is located ahead as you enter.
• The distance from the Rose Street entrance is 10m.
• The most accessible route to the lift has step-free level access.
• Floors -1, G, M (Rose Street), 2 and 3 are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, a low colour contrast and Braille markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 140cm.
• The internal dimensions of the lift are 154cm (width) x 213cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, a mirror to aid reversing, a hearing assistance alarm system and an audible announcer.
• Lighting levels were low at the time of the survey.
• This lift is approximately 70m from the Princes Street entrance, to the rear right of the ground floor near the checkouts.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: stools.
• Floor 1 is not linked to the rear lift (Rose Street) or stairs, only the main lift or escalators.

You are on Shop Floor (Floor 2). Skip to the next section.

Shop Floor (Floor 2)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is not consistent throughout.

You are on Checkouts (Floor 2). Skip to the next section.

Checkouts (Floor 2)

• The checkout area is located on floor 2, to the left from the lift.
• There is step-free level access to the checkout area.
• The venue has a designated accessible till point, standard checkouts and self-serve touchscreens.
• The designated accessible till point is located to the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a lowered counter and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 93cm.
• There is a lowered section at the counter.
• The height of the lowered section is 77cm.
• The counter has glazed screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• The height of the self-serve touchscreen display ranges from 126cm to 148cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.

You are on Shop Floor (Floor 3). Skip to the next section.

Shop Floor (Floor 3)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: stools.

You are on Checkouts (Floor 3). Skip to the next section.

Checkouts (Floor 3)

• The checkout area is located on floor 3, to the left from the lift.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens, standard checkouts and a designated accessible till point.
• The designated accessible till point is located to the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a lowered counter and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and there is no need to turn.
• The height of the payment counter is 90cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• The counter has glazed screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• The height of the self-serve touchscreen display ranges from 125cm to 148cm from the floor.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.

You are on Eating and Drinking (Hello Kitty Café - Floor 3). Skip to the next section.

Eating and Drinking (Hello Kitty Café - Floor 3)

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• Location and Service View
  • The café is located on floor 3, to the right from the lift.
  • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
  • Full table service is not available.
  • Menus are handheld and displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located to the left as you enter the café.
  • There is step-free level access to the counter.
  • The height of the counter is 98cm.
  • There is not a lowered section at the counter.
  • The height of the lowered section is 77cm.
  • The counter has glazed screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests, armchairs and high stools.
  • Furniture available in this area includes: tables, coffee tables and high tables.
  • Some chairs are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There may be background noise in this area.