You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • The nearest parking is located within the Metrocentre.
  • View information on Metrocentre Car Park (opens new tab) .
  • The nearest train station is Metrocentre.
  • The nearest bus station is Metrocentre interchange.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Floor 1 can be accessed via a standard lift, stairs and escalator.
  • There are no toilet facilities.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • There is not a water bowl available for assistance dogs.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located within the Metrocentre.
  • The name of the car park is Metrocentre Yellow Car Park.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Floor 0 Left). Skip to the next section.

Entrance (Floor 0 Left)

• This entrance is located on floor 0 of the Metrocentre, on the left-hand side of the store.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 600cm.
• There is step-free level access as you enter.

You are on Entrance (Floor 0 Right). Skip to the next section.

Entrance (Floor 0 Right)

• This entrance is located on floor 0 of the Metrocentre, on the right-hand side of the store.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 550cm.
• There is step-free level access as you enter.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the walls have a reflective finish.
• There is background noise which varies depending on the time of day.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

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• Access View
  • The fitting room surveyed is located on the floor 0, within the fitting room area to the rear of the store.
  • The fitting room surveyed is for any gender.
  • The distance from Floor 0 Right entrance is 30m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a medium visual contrast.
  • The width of the opening is 91cm.
  • Internally the door has a medium visual contrast.
  • There is a sliding bolt lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 225cm (width) x 195cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 90cm and 160cm from the floor.
  • The walls and floor have a low visual contrast.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located on floor 0, within the fitting room area to the rear of the store.
• The fitting room surveyed is for any gender.
• The distance from Floor 0 Right entrance is 30m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• The door opens inwards and has a low visual contrast.
• The width of the opening is 70cm.
• Internally the door has a low visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 0 - By Home). Skip to the next section.

Checkouts (Floor 0 - By Home)

• The checkout area is located on floor 0, by the Home section.
• There is step-free level access to the checkout area.
• The venue has a payment counter, standard checkouts, self-serve touchscreens and a designated accessible till point.
• The designated accessible till point is located on the right end of the standard checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• The height of the self-serve touchscreen display ranges from 100cm to 125cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• When made accessible the height of the self-serve touchscreen display ranges from 100cm to 125cm from the floor.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 108cm.
• The width of the exit barrier opening is 102cm.

You are on Checkouts (Floor 0 - By Women). Skip to the next section.

Checkouts (Floor 0 - By Women)

• The checkout area is located on floor 0, at the rear of the store.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens and a designated accessible till point.
• The designated accessible till point is located to the left, at the end of the self-serve touchscreens.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has a lowered counter and a portable payment machine.
• The queue width for the main checkouts is at least 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 90cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• The height of the self-serve touchscreen display ranges from 100cm to 125cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• When made accessible the height of the self-serve touchscreen display ranges from 100cm to 125cm from the floor.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 108cm.
• The width of the exit barrier opening is 100cm.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located directly ahead as you enter the Floor 0 Right entrance.
• The distance from Floor 0 Right entrance is 20m.
• The most accessible route to the lift has step-free level access.
• Floors 0 and 1 are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, a low colour contrast and Braille markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 140cm.
• The internal dimensions of the lift are 170cm (width) x 220cm (depth).
• The internal lift control buttons have tactile markings, a low visual contrast and Braille markings.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a hearing assistance alarm system, a visual floor indicator and a list of floor services/facilities.
• There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located directly ahead as you enter the Floor 0 Right entrance.
• Floors 0 and 1 are accessed by escalators.
• The escalator step markings are not clearly visible.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Entrance (Stairwell Entrance). Skip to the next section.

Entrance (Stairwell Entrance)

• This entrance is located to the right of the store as you enter through the Floor 0 Right entrance.
• The entrance area is not clearly signed.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance.
• The doors open away from you.
• The width of the opening is 175cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.
• There is a similar set of doors on the First Floor.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located to the right of the store, just through the Stairwell Entrance.
• Floors 0 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.

You are on Entrance (Floor 1 - Left). Skip to the next section.

Entrance (Floor 1 - Left)

• This entrance is located within the Metrocentre, on the left-hand side of the store.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 580cm.
• There is step-free level access as you enter.

You are on Entrance (Floor 1 - Right). Skip to the next section.

Entrance (Floor 1 - Right)

• This entrance is located within the Metrocentre, on the right-hand side of the store.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 540cm.
• There is step-free level access as you enter.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the walls have a reflective finish.
• There is background noise which varies depending on the time of day.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: stools.

You are on Fitting Room with Adaptations (Floor 1). Skip to the next section.

Fitting Room with Adaptations (Floor 1)

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• Access View
  • The fitting room surveyed is located on floor 1, within the fitting room area to the rear of the store.
  • The fitting room surveyed is for any gender.
  • The distance from Floor 1 Right entrance is 40m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens inwards and has a medium colour contrast.
  • The width of the opening is 91cm.
  • Internally the door has a medium colour contrast.
  • There is a sliding bolt lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 210cm (width) x 230cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high colour contrast.
  • The dropdown rails have a high colour contrast.
  • There is a seat/stool available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are two coat hooks.
  • The coat hooks are 90cm and 160cm from the floor.
  • The walls and floor have a low colour contrast.

You are on Standard Fitting Room (Floor 1). Skip to the next section.

Standard Fitting Room (Floor 1)

• The fitting room surveyed is located on floor 1, within the fitting room area to the rear of the store.
• The fitting room surveyed is for any gender.
• The distance from Floor 1 Right entrance is 40m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• The door opens inwards and has a low visual contrast.
• The width of the opening is 70cm.
• Internally the door has a low visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 1). Skip to the next section.

Checkouts (Floor 1)

• The checkout area is located on floor 1, at the rear of the store.
• There is step-free level access to the checkout area.
• The venue has a payment counter, standard checkouts, self-serve touchscreens and a designated accessible till point.
• The designated accessible till point is located on the right end of the standard checkout counter.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• The height of the self-serve touchscreen display ranges from 100cm to 125cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• When made accessible the height of the self-serve touchscreen display ranges from 100cm to 125cm from the floor.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 110cm.
• The width of the exit barrier opening is 100cm.