You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby and a taxi rank.
  • The nearest underground station is Argyle Street.
  • The nearest step-free train station is Queen Street.
  • The nearest bus station is Buchanan Street.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab)
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: 3 fitting rooms at the rear of Womenswear on the ground floor.
  • All floors can be accessed via a standard lift, stairs and escalator.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • There is not a water bowl available for assistance dogs.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• On-street Parking View
  • On-street designated Blue Badge parking is available.
  • The on-street designated Blue Badge parking bays are located on Queen Street.
  • The Blue Badge bays are clearly marked.
• Public Car Parks View
  • There is a public car park located on Osborne Street.
  • The name of the car park is Dunlop Street Car Park.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Argyle Street). Skip to the next section.

Entrance (Argyle Street)

• This entrance is located on Argyle Street at the front of the store.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open away from you.
• The width of the opening is 140cm.
• The doors have a high visual contrast.

You are on Entrance (Queen Street). Skip to the next section.

Entrance (Queen Street)

• This entrance is located on Queen Street.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open away from you.
• The width of the opening is 148cm.
• The doors have a high visual contrast.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout the majority of areas.
• The following areas have stepped access: 3 fitting rooms to the rear of Womenswear.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some aisle widths may be reduced by product stands.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the columns in the venue have a reflective finish.
• There is background noise in some areas of the venue.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: sofas and benches.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

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• Access View
  • The fitting room surveyed is located on floor 0.
  • The distance from the Argyle Street entrance is 80m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 100cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 346cm (width) x 153cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a low visual contrast.
  • The dropdown rails have a low visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 107cm and 143cm from the floor.
  • The walls and floor have a high visual contrast.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located on floor 0, to the rear right of the store.
• The distance from the Argyle Street entrance is 60m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 80cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 0). Skip to the next section.

Checkouts (Floor 0)

• The checkout area is located on floor 0.
• There is step-free level access to the checkout area.
• The venue has a payment counter and a designated accessible till point.
• The designated accessible till point is located on the right end of the payment counter.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 92cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system could not be tested at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located at the rear of the store.
• The distance from the Argyle Street entrance is 70m.
• The most accessible route to the lift has step-free level access.
• All floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a high visual contrast and tactile markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 140cm.
• The internal dimensions of the lift are 170cm (width) x 210cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a list of floor services/facilities, an audible announcer, a mirror to aid reversing, a visual floor indicator and a hearing assistance alarm system.
• There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located at the rear of the store.
• All floors are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located at the rear right of the store.
• All floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the step is between 15cm and 18cm .
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: sofas and benches.

You are on Fitting Room with Adaptations (Floor 1 - Right). Skip to the next section.

Fitting Room with Adaptations (Floor 1 - Right)

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• Access View
  • The fitting room surveyed is located on floor 1, to the right as you exit the lift.
  • The distance from the lift is 40m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 267cm (width) x 203cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a low visual contrast.
  • The dropdown rails have a low visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 140cm from the floor.
  • The walls and floor have a high visual contrast.

You are on Standard Fitting Room (Floor 1 - Right). Skip to the next section.

Standard Fitting Room (Floor 1 - Right)

• The fitting room surveyed is located on floor 1, to the right as you exit the lift.
• The distance from the lift is 40m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 75cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Fitting Room with Adaptations (Floor 1 - Rear). Skip to the next section.

Fitting Room with Adaptations (Floor 1 - Rear)

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• Access View
  • The fitting room surveyed is located on floor 1, to the rear left of the store as you exit the lift.
  • The distance from the lift is 80m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens inwards and has a low visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 371cm (width) x 229cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a low visual contrast.
  • The dropdown rails have a low visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 118cm and 142cm from the floor.
  • The walls and floor have a high visual contrast.

You are on Standard Fitting Room (Floor 1 - Rear). Skip to the next section.

Standard Fitting Room (Floor 1 - Rear)

• The fitting room surveyed is located on floor 1, to the rear left of the store as you exit the lift.
• The distance from the lift is 90m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 79cm.
• The following is available in the fitting room: a stool, a mirror and a coat hook.

You are on Checkouts (Floor 1). Skip to the next section.

Checkouts (Floor 1)

• The checkout area is located on floor 1, to the front right of the store.
• There is step-free level access to the checkout area.
• The venue has a payment counter and a designated accessible till point.
• The designated accessible till point is located in the centre of the payment counters.
  There are two accessible till points at this location.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
• The height of the payment counter is 92cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.

You are on Shop Floor (Floor 2). Skip to the next section.

Shop Floor (Floor 2)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• There are low product stands in some aisles.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.

You are on Fitting Room with Adaptations (Floor 2). Skip to the next section.

Fitting Room with Adaptations (Floor 2)

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• Access View
  • The fitting room surveyed is located on floor 2, to the rear left as you exit the lift.
  • The distance from the lift is 60m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 221cm (width) x 202cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a low visual contrast.
  • The dropdown rails have a low visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 107cm and 142cm from the floor.
  • The walls and floor have a high visual contrast.

You are on Standard Fitting Room (Floor 2). Skip to the next section.

Standard Fitting Room (Floor 2)

• The fitting room surveyed is located on floor 2, to the rear left as you exit the lift.
• The distance from the lift is 60m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 79cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 2). Skip to the next section.

Checkouts (Floor 2)

• The checkout area is located on the floor 2, to the left as you exit the lift.
• There is step-free level access to the checkout area.
• The venue has a designated accessible till point and a payment counter.
• The designated accessible till point is located to the left of the tills.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is under 120cm and the width at each turn is at least 150cm.
• The height of the payment counter is 90cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system could not be tested at the time of the survey.

You are on Toilet with Adaptations (Floor 2 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Floor 2 - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located on floor 2, to the rear left of the store as you exit the lift.
  • The distance from the lift is 60m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 202cm (width) x 223cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 136cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 100cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 69cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 105cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 96cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a pedal bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • There is a heavy door that some people may find difficult to open to access the toilet facilities area.

You are on Standard Toilet Facilities (Floor 2). Skip to the next section.

Standard Toilet Facilities (Floor 2)

• The male and female standard toilet facilities were surveyed.
• The toilets are located on floor 2, to the rear left of the store as you exit the lift.
• The distance from the lift is 60m.
• The most accessible route has step-free level access.
• There is step-free level access into the toilets.
• There is pictorial signage on or near the door.
• Internally the door has a high visual contrast.
• There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
• The wash basin has a twist turn mixer tap.
• There is a heavy door that some people may find difficult to open to access the toilet facilities area.