Access Guide
Overview
- About View
-
Parking and Public Transport
View
- The venue does not have its own car park.
- There is a public car park nearby.
- The nearest parking is located off Biggar Street (A89).
- View information on The Forge Shopping Centre Car Park (opens new tab) .
- The nearest train station is Duke Street.
- The nearest underground station is Buchanan Street.
- The nearest bus station is Buchanan Bus Station.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab)
-
Getting In and Around
View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
- There are no toilet facilities.
-
Getting Help and Assistance
View
- There is seating available.
- You can borrow or hire the following equipment: mobility scooter charging facilities.
- Documents are available in the following formats: large print (on request), different languages (on request), Braille (on request), Makaton (on request), audio (on request) and voice recognition CD (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking
-
Public Car Parks
View
- There is a public car park located off Biggar Street (A89).
- The name of the car park is Forge Shopping Centre Car Park.
- Designated Blue Badge parking bays are available in the car park.
Entrance
- This entrance is located at the front of the store.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There is an opening without doors.
- There is step-free level access as you enter.
Shop Floor
- There is step-free level access throughout all areas.
- The majority of main aisle widths are over 180cm.
- The majority of product aisle widths are under 120cm.
- Some flooring is shiny.
- The visual contrast between the shelving and floor varies between low and high.
- Some of the columns in the venue have a reflective finish.
- There is no (or very little) background noise.
- Signage is provided.
- The colour, design and typeface of signs is not consistent throughout.
- Seating available on this floor includes: stools.
Fitting Room with Adaptations
-
Access
View
- The fitting room surveyed is located to the rear right of the store.
- The fitting room surveyed is for any gender.
- The distance from the entrance is 60m.
- The most accessible route to the fitting room has step-free level access and narrow walkways.
- There is step-free level access into the fitting room.
- There is pictorial signage for the fitting room.
- There is a curtain opening to access the fitting room.
- The width of the opening is 1116cm.
- There is a hook lock.
-
Dimensions and Features
View
- The dimensions of the fitting room are 233cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There are grab rails and dropdown rails available.
- The grab rails have a high visual contrast.
- The dropdown rails have a high visual contrast.
- There is a seat/stool available.
- The seat/chair is 46cm from the floor.
- There is no assistance bell.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a full length mirror.
- There are multiple coat hooks.
- The coat hooks are 105cm and 140cm from the floor.
- The walls and floor have a medium visual contrast.
Standard Fitting Room
- The fitting room surveyed is located to the rear right of the store.
- The fitting room surveyed is for any gender.
- The distance from the entrance is 60m.
- The most accessible route to the fitting room has narrow walkways and step-free level access.
- There is step-free level access into the fitting room.
- There is a curtain opening to access the fitting room.
- The width of the opening is 118cm.
- The following is available in the fitting room: a mirror, a coat hook and a bench seat.
Checkouts
- The checkout area is located to the left of the store.
- There is step-free level access to the checkout area.
- The venue has standard checkouts and a designated accessible till point.
- The designated accessible till point is located to the right end of the checkouts.
- If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
- The designated accessible till point has signage, a knee recess, a lowered counter and a portable payment machine.
- The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
- The height of the payment counter is 103cm.
- There is a lowered section at the counter.
- The height of the lowered section is 78cm.
- The counter has glazed screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is not a hearing assistance system.