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Primark - Hamilton

29 Quarry Street, Hamilton, South Lanarkshire, ML3 7AW

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street standard parking is available.
  • Public Car Parks View
    • There is a public car park located to the rear of the Regent Shopping Centre, off Low Patrick Street (A723).
    • The name of the car park is Low Patrick Street Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (Quarry Street)

  • This entrance is located at the front of the store.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 145cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Entrance (Regent Way)

  • This entrance is located at the side of the store, next to the Regent Shopping Centre.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors open both ways.
  • The width of the opening is 134cm.
  • The doors have a medium visual contrast.
  • There is stepped access as you enter.
  • There are 4 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is not between 30cm and 45cm.

Shop Floor

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are under 120cm.
  • Some aisles are obstructed by pillars.
  • There is a high visual contrast between the shelving and floor in the majority of walkways.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available on this floor includes: benches and stools.
  • Customers can obtain online items from the Click and Collect counter to the right of the store.

Standard Fitting Room

  • The fitting room surveyed is located to the right of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the Regent Way entrance is 25m.
  • The most accessible route to the fitting room has step-free level access and narrow walkways.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a low visual contrast.
  • The width of the opening is 70cm.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.

Checkouts

  • The checkout area is located to the left of the store.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts and a designated accessible till point.
  • The designated accessible till point is located on the right end of the checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a lowered counter and a portable payment machine.
  • The queue width for the main checkouts is under 120cm and the width at each turn is at least 150cm.
  • The height of the payment counter is 91cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 75cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.

Click & Collect

  • The counter is located to the right of the store.
  • The distance from the Regent Way entrance is 20m.
  • There is step-free level access to the counter.
  • The height of the counter is 93cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.