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Primark - Harrogate

36-38 Cambridge Street, Harrogate, HG1 1RX

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located in Cambridge Road.
    • The Blue Badge bays are clearly marked and signposted.

Entrance (Main)

  • This entrance is located at the front of the store.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 167cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Shop Floor (Floor 0)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are under 120cm.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the walls have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available on this floor includes: benches.
  • Customers can obtain online items from the Click and Collect counter on floor 1.

Fitting Room with Adaptations (Floor 0)

  • Access View
    • The fitting room surveyed is located on floor 0, to the rear of the store.
    • The fitting room surveyed is for any gender.
    • The distance from the main entrance is 76m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is pictorial signage for the fitting room.
    • The door opens outwards and has a medium visual contrast.
    • The width of the opening is 82cm.
    • Internally the door has a medium visual contrast.
    • There is a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 217cm (width) x 204cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and dropdown rails available.
    • The grab rails have a high visual contrast.
    • The dropdown rails have a high visual contrast.
    • There is a seat/stool available.
    • The seat/chair is 45cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 160cm from the floor.
    • The walls and floor have a medium visual contrast.

Standard Fitting Room (Floor 0)

  • The fitting room surveyed is located at the rear of the store, on floor 0.
  • The fitting room surveyed is for any gender.
  • The distance from the main entrance is 74m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a medium visual contrast.
  • The width of the opening is 70cm.
  • Internally the door has a medium visual contrast.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.

Checkouts (Floor 0)

  • The checkout area is located on floor 0, to the right of the store.
  • There is step-free level access to the checkout area.
  • The venue has self-serve touchscreens, standard checkouts and a designated accessible till point.
  • The designated accessible till point is located on the right side of the standard checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
  • The queue width for the main checkouts is at least 150cm and the width at each turn is at least 150cm.
  • The height of the payment counter is 90cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • The height of the self-serve touchscreen display ranges from 95cm to 130cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button.
  • The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
  • The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
  • The packing areas for the self-serve checkouts are at a suitable height for a wheelchair user.
  • Assistance is available at the self-serve checkouts.

Lift

  • The lift surveyed is located to the rear left hand corner of the store.
  • The distance from the main entrance is 75m.
  • The most accessible route to the lift has step-free level access.
  • All floors (floors -1 to 2/staff) are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 131cm.
  • The internal dimensions of the lift are 160cm (width) x 260cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
  • There are other lifts available at this location which vary in size.

Escalators

  • The escalators surveyed are located to the left and straight ahead from the main entrance.
  • Floors -1, 0 and 1 are accessed by escalators.
  • The escalator steps are unmarked.
  • The foot (bottom) and head (top) of the escalators are clearly marked.

Stairs

  • The stairs surveyed are located to the rear right hand corner of the store.
  • Floors -1, 0 and 1 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is not between 30cm and 45cm.

Shop Floor (Floor -1)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are under 120cm.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the columns in the venue have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available on this floor includes: benches.
  • Customers can obtain online items from the Click and Collect counter on floor 1.

Shop Floor (Floor 1)

  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: the near side of floor 1.
  • The following areas have stepped access: the near side of floor 1 (can be bypassed by a ramp).
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the columns in the venue have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available on this floor includes: stools.
  • Customers can obtain online items from the Click and Collect counter on the near side of this floor.

Counter (Click and Collect)

  • The counter is located to the far side of floor 1.
  • The distance from the lift is 50m.
  • There is step-free level access to the counter.
  • The height of the counter is 89cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Some flooring is shiny.