Access Guide

Search Access Guide

Overview

About View
- View information on opening times
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The nearest parking is located on Park Road.
- View information on Middlesbrough Grange shopping centre car parking. (opens new tab) .
- The nearest step-free train station is Hartlepool.
- The nearest bus station is Hartlepool Interchange.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab)
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
- There are no toilet facilities.
Getting Help and Assistance View
- There is seating available.
- There is a fixed hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Related Access Guides View
- Middleton Grange shopping centre.

Drop-off Point View
- There is not a designated drop-off point available.
Public Car Parks View
- There is a public car park located in Middleton Grange shopping centre.
- The name of the car park is Middleton Grange.
- Designated Blue Badge parking bays are available in the car park.

This entrance is located at the front of the store in Middleton Grange shopping centre.
The entrance area is clearly signed.
There is step-free level access at the entrance.
There is an opening without doors.
The width of the opening is 180cm.
There is step-free level access as you enter.

There is step-free level access throughout all areas.
The majority of main aisle widths are over 180cm.
The majority of product aisle widths are under 120cm.
The flooring is shiny.
There is a high visual contrast between the shelving and floor in the majority of walkways.
Some of the walls have a reflective finish which may cause glare or confusion.
There is no (or very little) background noise.
Signage is provided.
The colour, design and typeface of signs is consistent throughout.
Seating available on this floor includes: chairs without armrests and benches.

The fitting room surveyed is located at the rear left of the store.
The fitting room surveyed is for any gender.
The distance from the main entrance is 40m.
The most accessible route to the fitting room has narrow walkways and step-free level access.
There is step-free level access into the fitting room.
There is a curtain opening to access the fitting room.
The width of the opening is 94cm.
The following is available in the fitting room: a mirror, a coat hook and a bench seat.

The checkout area is located at the rear right of the store.
There is step-free level access to the checkout area.
The venue has standard checkouts and a designated accessible till point.
The designated accessible till point is located at the left end of the standard checkouts.
If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
The height of the payment counter is 91cm.
There is not a lowered section at the counter.
The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested, however it was not working at the time of the survey.