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Primark - Hounslow

165 - 169 High Street, Hounslow, TW3 1QL

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located on Hanworth Road.
    • The name of the car park is Hanworth Road Euro Car Parks.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located on High Street.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 125cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium visual contrast.
  • There is step-free level access as you enter.

Shop Floor (Floor 0)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the columns in the venue have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: benches.

Fitting Room with Adaptations (Floor 0)

  • Access View
    • The fitting room surveyed is located at the rear of floor 0.
    • The fitting room surveyed is for any gender.
    • The distance from the store entrance is 38m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is pictorial signage for the fitting room.
    • The door opens outwards and has a medium visual contrast.
    • The width of the opening is 91cm.
    • Internally the door has a low visual contrast.
    • There is a sliding bolt lock.
  • Dimensions and Features View
    • The dimensions of the fitting room are 263cm (width) x 178cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and dropdown rails available.
    • The grab rails have a high visual contrast.
    • The dropdown rails have a high visual contrast.
    • There is a seat/stool available.
    • The seat/chair is 46cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 106cm and 166cm from the floor.
    • The walls and floor have a medium visual contrast.

Standard Fitting Room (Floor 0)

  • The fitting room surveyed is located at the rear of floor 0.
  • The fitting room surveyed is for any gender.
  • The distance from the store entrance is 38m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a medium visual contrast.
  • The width of the opening is 70cm.
  • Internally the door has a medium visual contrast.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.

Checkouts (Floor 0)

  • The checkout area is located on the right side of floor 0.
  • There is step-free level access to the checkout area.
  • The venue has a designated accessible till point, self-serve touchscreens and standard checkouts.
  • The designated accessible till point is located on the left end of the checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a knee recess, a lowered counter and a portable payment machine.
  • The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
  • The height of the payment counter is 101cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 77cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • The height of the self-serve touchscreen display ranges from 96cm to 118cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button.
  • The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
  • The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
  • The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
  • Assistance is available at the self-serve checkouts.
  • The receipt reader to exit is at a height of 106cm.
  • The width of the exit barrier opening is 105cm.

Lift

  • The lift surveyed is located on the left side of the side.
  • The distance from the store entrance is 28m.
  • The most accessible route to the lift has step-free level access.
  • Floor 0 and 1 are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast and tactile markings.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 140cm.
  • The internal dimensions of the lift are 155cm (width) x 219cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, a list of floor services/facilities and a mirror to aid reversing.
  • There are other lifts available at this location which are of a similar size.

Escalators

  • The escalators surveyed are located on the left side of the store.
  • Floors 0 and 1 are accessed by escalators.
  • The escalator steps are unmarked.
  • The foot (bottom) and head (top) of the escalators are clearly marked.

Stairs

  • The stairs surveyed are located on the left side of the store.
  • Floors 0 and 1 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps have some clear markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.

Shop Floor (Floor 1)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the columns in the venue have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Customers can obtain online items from the Click and Collect counter at the rear of the store.

Counter (Click and Collect)

  • The counter is located ahead as you exit the lift on floor 1.
  • The distance from the lift is 11m.
  • There is step-free level access via lift to the counter.
  • The height of the counter is 100cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 75cm.
  • The counter has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.