You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • There is a public car park nearby and a taxi rank.
  • The nearest parking is located off Rivergate Roundabout or on New Street.
  • View information on Rivergate Shopping Centre Car Park (opens new tab) .
  • The nearest train station is Irvine.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Floors 0 and 1 can be accessed via a standard lift, stairs and escalator.
  • There are no toilet facilities.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • Documents are available in the following formats: Braille (on request), large print (on request), Makaton (on request), different languages (on request), voice recognition CD (on request) and audio (on request).
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located off Rivergate Roundabout, or New Street.
  • The name of the car park is Rivergate Shopping Centre Car Park.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Car Park - Floor 0). Skip to the next section.

Entrance (Car Park - Floor 0)

• This entrance is located in the open-air car park.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• The ramp is over 150cm wide with no handrails.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 140cm.
• There is a small lip on the threshold of the opening.
• The doors have a medium visual contrast.
• There is step-free level access as you enter.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: benches and stools.
• Customers can obtain online items from the Click and Collect counter to the rear left of floor 0.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

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• Access View
  • The fitting room surveyed is located at the rear of floor 0.
  • The fitting room surveyed is for any gender.
  • The distance from the floor 0 car park entrance is 70m.
  • The most accessible route to the fitting room has step-free level access and narrow walkways.
  • There is step-free level access into the fitting room.
  • There is a hook lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 215cm (width) x 241cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 121cm and 141cm from the floor.
  • The walls and floor have a medium visual contrast.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located at the rear of floor 0.
• The fitting room surveyed is for any gender.
• The distance from the floor 0 car park entrance is 70m.
• The most accessible route to the fitting room has step-free level access and narrow walkways.
• There is step-free level access into the fitting room.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Counter (Click and Collect - Floor 0). Skip to the next section.

Counter (Click and Collect - Floor 0)

• The counter is located to the rear left of floor 0.
• The distance from the floor 0 car park entrance is 85m.
• The most accessible route to the counter has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 103cm.
• There is a lowered section at the counter.
• The height of the lowered section is 79cm.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the time of day.

You are on Checkouts (Floor 0). Skip to the next section.

Checkouts (Floor 0)

• The checkout area is located to the left from the floor 0 car park entrance.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens and a designated accessible till point.
• The designated accessible till point is located to the left end of the standard self-service checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a lowered counter and a portable payment machine.
• The queue width for the main checkouts is under 120cm and the width at each turn is at least 150cm.
• There is not a hearing assistance system.
• The height of the self-serve touchscreen display ranges from 114cm to 135cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are not at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 107cm.
• The width of the exit barrier opening is 94cm.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located to the right from the floor 0 entrance.
• Floors 0 and 1 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located to the rear left of floor 0.
• Floors 0 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 20cm.
• The depth of the steps is not between 30cm and 45cm.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the left of floor 0.
• The distance from the floor 0 car park entrance is 50m.
• The most accessible route to the lift has step-free level access.
• Floors 0 and 1 are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 130cm.
• The internal dimensions of the lift are 155cm (width) x 212cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.

You are on Entrance (Rivergate Shopping Centre - Floor 1). Skip to the next section.

Entrance (Rivergate Shopping Centre - Floor 1)

• This entrance is located on floor 1, in the Rivergate Shopping Centre.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• There is step-free level access as you enter.
• There is an easy slope with a central handrail to the right as you face the entrance in the shopping centre.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: benches and stools.
• Customers can obtain online items from the Click and Collect counter on floor 0, to the left from the lift.

You are on Fitting Room with Adaptations (Floor 1). Skip to the next section.

Fitting Room with Adaptations (Floor 1)

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• Access View
  • The fitting room surveyed is located on floor 1, to the right from the lift.
  • The fitting room surveyed is female only.
  • The distance from the Rivergate Shopping Centre floor 1 entrance is 70m.
  • The most accessible route to the fitting room has step-free level access and narrow walkways.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens by sliding and has a medium visual contrast.
  • The width of the opening is 98cm.
  • Internally the door has a medium visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 256cm (width) x 210cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The walls and floor have a medium visual contrast.

You are on Standard Fitting Room (Floor 1). Skip to the next section.

Standard Fitting Room (Floor 1)

• The fitting room surveyed is located on floor 1, to the right from the lift .
• The fitting room surveyed is female only.
• The distance from the Rivergate Shopping Centre floor 1 entrance is 70m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 1). Skip to the next section.

Checkouts (Floor 1)

• The checkout area is located on floor 1, to the right from the lift.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens, standard checkouts and a designated accessible till point.
• The designated accessible till point is located to the left end of the standard checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a lowered counter and a portable payment machine.
• The queue width for the main checkouts is under 120cm and the width at each turn is at least 150cm.
• The height of the payment counter is 101cm.
• There is a lowered section at the counter.
• The height of the lowered section is 77cm.
• There is not a hearing assistance system.
• The height of the self-serve touchscreen display ranges from 114cm to 135cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 106cm.
• The width of the exit barrier opening is 95cm.