You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is the Lakeside Shopping Centre Car Park.
  • View information on Lakeside Shopping Centre Car Park (opens new tab) .
  • The nearest step-free train station is Chafford Hundred.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab)
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • All floors (floors 1 to 3) can be accessed via a standard lift and escalator.
  • There are no toilet facilities.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • There is not a water bowl available for assistance dogs.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located at the Lakeside Shopping Centre.
  • The name of the car park is the Lakeside Shopping Centre Car Park.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Floor 1). Skip to the next section.

Entrance (Floor 1)

• This entrance is located at the front of the store.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 380cm.
• There is step-free level access as you enter.

You are on Entrance (Floor 2 - Front). Skip to the next section.

Entrance (Floor 2 - Front)

• This entrance is located at the front of the store.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 375cm.
• There is step-free level access as you enter.

You are on Entrance (Floor 2 - Rear). Skip to the next section.

Entrance (Floor 2 - Rear)

• This entrance is located at the rear of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 148cm.
• The doors have a medium visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Floor 3). Skip to the next section.

Entrance (Floor 3)

• This entrance is located at the front of the store.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 380cm.
• There is step-free level access as you enter.

You are on Lift (Right). Skip to the next section.

Lift (Right)

• The lift surveyed is located at the right side of the store .
• The distance from the floor 2 - front entrance is 20m.
• The most accessible route to the lift has step-free level access.
• All floors (floors 1 to 3) are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low colour contrast, tactile markings and Braille markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 120cm.
• The internal dimensions of the lift are 160cm (width) x 190cm (depth).
• The internal lift control buttons have Braille markings, a low visual contrast and tactile markings.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, a mirror to aid reversing, an audible announcer, a list of floor services/facilities and a hearing assistance alarm system.

You are on Lift (Left). Skip to the next section.

Lift (Left)

• The lift surveyed is located at the left side of the store.
• The distance from the floor 2 - front entrance is 25m.
• The most accessible route to the lift has step-free level access.
• All floors (floors 1 to 3) are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have Braille markings, a low colour contrast and tactile markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 140cm.
• The internal dimensions of the lift are 170cm (width) x 220cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: an audible announcer, a hearing assistance alarm system, a list of floor services/facilities, a visual floor indicator and a mirror to aid reversing.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located at the centre of the store.
• All floors (floors 1 to 3) are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.

You are on Checkouts (Floor 1). Skip to the next section.

Checkouts (Floor 1)

• The checkout area is located at the left side of the store, towards the rear.
• There is step-free level access to the checkout area.
• The venue has a designated accessible till point and standard checkouts.
• The designated accessible till point is located on the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 90cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.

You are on Shop Floor (Floor 2). Skip to the next section.

Shop Floor (Floor 2)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 150cm - 180cm.
• Some aisles are obstructed by floor to ceiling pillars.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: sofas, benches and stools.

You are on Fitting Room with Adaptations (Floor 2). Skip to the next section.

Fitting Room with Adaptations (Floor 2)

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• Access View
  • The fitting room surveyed is located to the left from the lift on the right side of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the right lift is 15m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low colour contrast.
  • The width of the opening is 85cm.
  • Internally the door has a medium colour contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 220cm (width) x 222cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high colour contrast.
  • The dropdown rails have varying colour contrasts.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are two coat hooks.
  • The coat hooks are 106cm and 160cm from the floor.
  • The walls and floor colour contrast varies between low and high.

You are on Standard Fitting Room (Floor 2). Skip to the next section.

Standard Fitting Room (Floor 2)

• The fitting room surveyed is located to the left from the lift on the right side of the store.
• The fitting room surveyed is for any gender.
• The distance from the right lift is 15m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 79cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 2 - Right). Skip to the next section.

Checkouts (Floor 2 - Right)

• The checkout area is located at the right side of the store.
• There is step-free level access to the checkout area.
• The venue has a designated accessible till point and standard checkouts.
• The designated accessible till point is located on the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 92cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.

You are on Checkouts (Floor 2 - Left). Skip to the next section.

Checkouts (Floor 2 - Left)

• The checkout area is located at the left side of the store.
• There is step-free level access to the checkout area.
• The venue has a designated accessible till point and standard checkouts.
• The designated accessible till point is located on the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 90cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.

You are on Shop Floor (Floor 3). Skip to the next section.

Shop Floor (Floor 3)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: sofas, benches and stools.
• Customers can obtain online items from the Click and Collect Counter on this floor.

You are on Fitting Room with Adaptations (Floor 3). Skip to the next section.

Fitting Room with Adaptations (Floor 3)

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• Access View
  • The fitting room surveyed is located to the left from the lift on the right side of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the right lift is 15m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a medium visual contrast.
  • The width of the opening is 86cm.
  • Internally the door has a medium visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 203cm (width) x 221cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a medium visual contrast.
  • The dropdown rails have varying visual contrasts.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 106cm and 161cm from the floor.
  • The walls and floor visual contrast varies between low and high.

You are on Standard Fitting Room (Floor 3). Skip to the next section.

Standard Fitting Room (Floor 3)

• The fitting room surveyed is located to the left from the lift on the right side of the store.
• The fitting room surveyed is for any gender.
• The distance from the right lift is 15m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 81cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 3). Skip to the next section.

Checkouts (Floor 3)

• The checkout area is located at the rear of the store.
• There is step-free level access to the checkout area.
• The venue has a designated accessible till point and standard checkouts.
• The designated accessible till point is located straight ahead from the queue entrance.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is under 120cm and the width at each turn is at least 150cm.
• The height of the payment counter is 90cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.

You are on Counter (Click and Collect Counter). Skip to the next section.

Counter (Click and Collect Counter)

• The counter is located to the left from the lift on the right side of the store.
• The distance from the right lift is 10m.
• There is step-free level access to the counter.
• The height of the counter is 90cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.