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The new name for DisabledGo

Access Guide

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Overview

  • About View
  • Parking and Public Transport View
    • The venue does not have its own car park.
    • There is on-street Blue Badge Bay parking and a public car park nearby.
    • The name of the nearest car park is Trinity Centre.
    • The nearest train station is Leeds Central.
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • All floors (floors 0 to 2) can be accessed via a standard lift, stairs and escalator.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a fixed hearing assistance system.
    • You can borrow or hire the following equipment: wheeled baskets.
    • There is not a water bowl available for assistance dogs.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on Lower Basinghall Street.
    • The Blue Badge bays are clearly marked.
  • Public Car Parks View
    • There is a public car park located on New Station Street.
    • The name of the car park is Trinity Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (Floor 0)

  • This entrance is located on the ground level of the Trinity Shopping Centre.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • The width of the opening is 630cm.
  • There is step-free level access as you enter.

Entrance (Floor 1)

  • This entrance is located on the first floor of the Trinity Shopping Centre.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • The width of the opening is 630cm.
  • There is step-free level access as you enter.

Shop Floor (Floor 0)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are under 120cm.
  • Some flooring is shiny.
  • There is a high visual contrast between the shelving and floor throughout this area.
  • Some of the columns in the venue have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.

Fitting Room with Adaptations (Floor 0)

  • Access View
    • The fitting room surveyed is located on floor 0 to the right side of the store, within the standard fitting room.
    • The fitting room surveyed is female only.
    • The distance from the floor 0 entrance is 35m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • There is a curtain opening to access the fitting room.
    • The width of the opening is 92cm.
  • Dimensions and Features View
    • The dimensions of the fitting room are 203cm (width) x 215cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and dropdown rails available.
    • The grab rails have a low visual contrast.
    • The dropdown rails have a low visual contrast.
    • There is a seat/stool available.
    • The seat/chair is 45cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 105cm and 142cm from the floor.
    • The walls and floor have a medium visual contrast.

Standard Fitting Room (Floor 0)

  • The fitting room surveyed is located on floor 0, to the right of the store.
  • The fitting room surveyed is female only.
  • The distance from the floor 0 entrance is 35m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 65cm.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.

Checkouts (Floor 0)

  • The checkout area is located on the left side of the store, ahead from the lifts.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts and a designated accessible till point.
  • The designated accessible till point is located on the right end of the checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a knee recess and a portable payment machine.
  • The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
  • The height of the payment counter is 91cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.

Lift

  • The lift surveyed is located in the centre of the store.
  • The distance from the floor 0 entrance is 20m.
  • The most accessible route to the lift has step-free level access.
  • All floors (floors 0 to 2) are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast and tactile markings.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 140cm.
  • The internal dimensions of the lift are 170cm (width) x 223cm (depth).
  • The internal lift control buttons have a high visual contrast and tactile markings.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • There are other lifts available at this location which are of a similar size.

Escalators

  • The escalators surveyed are located in the centre of the store.
  • All floors (floors 0 to 2) are accessed by escalators.
  • The escalator steps are unmarked.
  • The foot (bottom) and head (top) of the escalators are clearly marked.

Stairs

  • The stairs surveyed are located in the rear left corner of the store.
  • All floors (floor 0 to 2) can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.

Shop Floor (Floor 1)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are under 120cm.
  • Some flooring is shiny.
  • There is a high visual contrast between the shelving and floor throughout this area.
  • Some of the columns in the venue have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: stools.

Fitting Room with Adaptations (Floor 1)

  • Access View
    • The fitting room surveyed is located on floor 1 at the rear left of the store, within the standard fitting room.
    • The fitting room surveyed is for any gender.
    • The distance from the lifts is 35m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • There is a curtain opening to access the fitting room.
    • The width of the opening is 91cm.
  • Dimensions and Features View
    • The dimensions of the fitting room are 207cm (width) x 235cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and dropdown rails available.
    • The grab rails have a high visual contrast.
    • The dropdown rails have a high visual contrast.
    • There is a seat/stool available.
    • The seat/chair is 46cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 107cm and 143cm from the floor.
    • The walls and floor have a high visual contrast.

Standard Fitting Room (Floor 1)

  • The fitting room surveyed is located on floor 1, at the rear left of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the lifts is 35m.
  • The most accessible route to the fitting room has step-free level access and narrow walkways.
  • There is step-free level access into the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 66cm.
  • The following is available in the fitting room: a mirror and a bench seat.

Checkouts (Floor 1)

  • The checkout area is located to the left side of the store.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts and a designated accessible till point.
  • The designated accessible till point is located at the right end of the checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a knee recess and a portable payment machine.
  • The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
  • The height of the payment counter is 91cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.

Shop Floor (Floor 2)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are under 120cm.
  • Some flooring is shiny and patterned.
  • There is a high visual contrast between the shelving and floor throughout this area.
  • Some of the columns in the venue have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: stools.

Fitting Room with Adaptations (Floor 2)

  • Access View
    • The fitting room surveyed is located at the front of the store, within the standard fitting room.
    • The fitting room surveyed is male only.
    • The distance from the lifts is 10m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is pictorial signage for the fitting room.
    • The door opens outwards and has a low visual contrast.
    • The width of the opening is 87cm.
    • Internally the door has a medium visual contrast.
    • There is a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 205cm (width) x 274cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and dropdown rails available.
    • The grab rails have a high visual contrast.
    • The dropdown rails have a high visual contrast.
    • There is a seat/stool available.
    • The seat/chair is 46cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 108cm and 143cm from the floor.
    • The walls and floor have a high visual contrast.

Standard Fitting Room (Floor 2)

  • The fitting room surveyed is located on floor 2, at the front of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the lifts is 10m.
  • The most accessible route to the fitting room has step-free level access and narrow walkways.
  • There is step-free level access into the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 66cm.
  • The following is available in the fitting room: a mirror and a bench seat.

Checkouts (Floor 2)

  • The checkout area is located on floor 2, to the left of the store.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts and a designated accessible till point.
  • The designated accessible till point is located on the left end of the checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
  • The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
  • The height of the payment counter is 90cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.