You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is Q-Park Hanover Street.
  • View information on Q-Park Hanover Street (opens new tab) .
  • The nearest train station is Liverpool Central.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via a very easy slope at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: Home.
  • The following areas have stepped access: Home.
  • All floors (floors -1 to 3) can be accessed via a standard lift, stairs and escalator.
  • There are no toilet facilities.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • There is a water bowl available for assistance dogs.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located on Hanover Street.
  • The name of the car park is Q-Park Hanover Street.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the store on Church Street.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double automatic doors at this entrance.
• The doors open away from you.
• The width of the opening is 163cm.
• There is a small lip on the threshold of the opening.
• The doors have a high visual contrast.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: Home.
• The following areas have stepped access: Home.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

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• Access View
  • The fitting room surveyed is located to the right of the store, at the rear.
  • The fitting room surveyed is for any gender.
  • The distance from the store entrance is 98m.
  • The most accessible route to the fitting room has step-free level access and automatic doors.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a high visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a high visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 215cm (width) x 250cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Wall mounted grab rails are available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is one coat hook.
  • The coat hook is 108cm from the floor.
  • The walls and floor visual contrast varies between low and high.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located to the right of the store, at the rear.
• The fitting room surveyed is for any gender.
• The distance from the store entrance is 98m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 80cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 0). Skip to the next section.

Checkouts (Floor 0)

• The checkout area is located to the right of floor 0.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a lowered counter and a portable payment machine.
• The queue width for the main checkouts is at least 150cm and there is no need to turn.
• The height of the payment counter is 100cm.
• There is a lowered section at the counter.
• The height of the lowered section is 77cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the left side of the store.
• The distance from the store entrance is 112m.
• The most accessible route to the lift has step-free level access.
• All floors (floors -1 to 3) are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a high visual contrast and tactile markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 131cm.
• The internal dimensions of the lift are 134cm (width) x 219cm (depth).
• The internal lift control buttons have a high visual contrast and tactile markings.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: an audible announcer, a visual floor indicator, a mirror to aid reversing and a list of floor services/facilities.
• There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located at the front of the store.
• All floors (floors -1 to 3) are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are not clearly marked.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located at the rear of the store.
• All floors (floors -1 to 3) can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.

You are on Shop Floor (Floor -1). Skip to the next section.

Shop Floor (Floor -1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• Some of the walls have a reflective finish.
• There is background noise in some areas of the venue.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Customers can obtain online items from the Click and Collect point on floor -1.

You are on Fitting Room with Adaptations (Floor -1). Skip to the next section.

Fitting Room with Adaptations (Floor -1)

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• Access View
  • The fitting room surveyed is located at the rear of floor -1.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 26m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 125cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 188cm (width) x 240cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Wall mounted grab rails are available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have varying visual contrasts.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 162cm and 107cm from the floor.
  • The walls and floor visual contrast varies between low and high.

You are on Standard Fitting Room (Floor -1). Skip to the next section.

Standard Fitting Room (Floor -1)

• The fitting room surveyed is located at the rear of floor -1.
• The fitting room surveyed is for any gender.
• The distance from the lifts is 26m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 80cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor -1). Skip to the next section.

Checkouts (Floor -1)

• The checkout area is located to the right after exiting the lift.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a lowered counter and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm .
• The height of the payment counter is 100cm.
• There is a lowered section at the counter.
• The height of the lowered section is 77cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.

You are on Counter (Click and Collect - Floor -1). Skip to the next section.

Counter (Click and Collect - Floor -1)

• The counter is located to the rear of floor -1.
• The distance from the lift is 15m.
• There is step-free level access to the counter.
• The height of the counter is 91cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 150cm - 180cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.

You are on Fitting Room with Adaptations (Floor 1). Skip to the next section.

Fitting Room with Adaptations (Floor 1)

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• Access View
  • The fitting room surveyed is located ahead and to the left from the lift.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 10m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a high visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a high visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 230cm (width) x 176cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Wall mounted grab rails are available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 162cm and 107cm from the floor.
  • The walls and floor visual contrast varies between low and high.

You are on Standard Fitting Room (Floor 1). Skip to the next section.

Standard Fitting Room (Floor 1)

• The fitting room surveyed is located ahead from the lifts.
• The fitting room surveyed is for any gender.
• The distance from the lifts is 10m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 80cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 1). Skip to the next section.

Checkouts (Floor 1)

• The checkout area is located behind the lifts on floor 1.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a lowered counter and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 100cm.
• There is a lowered section at the counter.
• The height of the lowered section is 77cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.

You are on Shop Floor (Floor 2). Skip to the next section.

Shop Floor (Floor 2)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.

You are on Checkouts (Floor 2). Skip to the next section.

Checkouts (Floor 2)

• The checkout area is located to the rear of the escalators on floor 2.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a lowered counter and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and there is no need to turn.
• The height of the payment counter is 100cm.
• There is a lowered section at the counter.
• The height of the lowered section is 77cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.

You are on Shop Floor (Floor 3). Skip to the next section.

Shop Floor (Floor 3)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.

You are on Fitting Room with Adaptations (Floor 3). Skip to the next section.

Fitting Room with Adaptations (Floor 3)

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• Access View
  • The fitting room surveyed is located on floor 3.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 10m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 96cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 196cm (width) x 242cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Dropdown rails are available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is one coat hook.
  • The coat hook is 106cm from the floor.
  • The walls and floor visual contrast varies between low and high.

You are on Standard Fitting Room (Floor 3). Skip to the next section.

Standard Fitting Room (Floor 3)

• The fitting room surveyed is located on floor 3.
• The fitting room surveyed is for any gender.
• The distance from the lifts is 10m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 80cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 3). Skip to the next section.

Checkouts (Floor 3)

• The checkout area is located at the rear of the escalators.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has a knee recess, a lowered counter and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 100cm.
• There is a lowered section at the counter.
• The height of the lowered section is 77cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.