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Primark - London Kilburn

54 - 56 High Road, London, NW6 4HJ

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located on Victoria Road.
    • The name of the car park is Kilburn Market Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located on High Street.
  • The approach to the entrance has uneven surfaces and a bollard.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 130cm.
  • The doors have a medium visual contrast.
  • There is step-free level access as you enter.

Shop Floor

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are under 120cm.
  • Some aisles are obstructed by product displays and seating.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the columns in the venue have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: benches.
  • Customers can obtain online items from the Click and Collect counter to the right of the fitting rooms.

Fitting Room with Adaptations

  • Access View
    • The fitting room surveyed is located on the right hand side of the store.
    • The fitting room surveyed is for any gender.
    • The distance from the entrance is 53m.
    • The most accessible route to the fitting room has step-free level access and narrow walkways.
    • There is step-free level access into the fitting room.
    • There is pictorial signage for the fitting room.
    • The door opens outwards and has a low visual contrast.
    • The width of the opening is 90cm.
    • Internally the door has a low visual contrast.
    • There is a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 232cm (width) x 234cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and dropdown rails available.
    • The grab rails have a high visual contrast.
    • The dropdown rails have a high visual contrast.
    • There is a seat/stool available.
    • The seat/chair is 45cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 162cm from the floor.
    • The walls and floor visual contrast varies between low and high.

Standard Fitting Room

  • The fitting room surveyed is located on the right hand side of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the store entrance is 50m.
  • The most accessible route to the fitting room has step-free level access and narrow walkways.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a low visual contrast.
  • The width of the opening is 70cm.
  • Internally the door has a low visual contrast.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.

Checkouts

  • The checkout area is located on the right hand side of the store.
  • There is step-free level access to the checkout area.
  • The venue has self-serve touchscreens, standard checkouts and a designated accessible till point.
  • The designated accessible till point is located on the left end of the checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
  • The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
  • The height of the payment counter is 90cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • The height of the self-serve touchscreen display ranges from 94cm to 116cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button.
  • The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
  • The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
  • The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
  • Assistance is available at the self-serve checkouts.
  • The receipt reader to exit is at a height of 106cm.
  • The width of the exit barrier opening is 105cm.

Counter (Click and Collect)

  • The counter is located to the rear right side of the store.
  • The distance from the entrance is 50m.
  • The most accessible route to the counter has narrow walkways.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.