You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is the Westfield Shopping Centre Car Park.
  • View information on Westfield Shopping Centre Car Park (opens new tab) .
  • The nearest step-free train station is Stratford International.
  • The nearest underground station is Stratford.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab)
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • All floors (floors -1 to 2) can be accessed via a standard lift and escalator.
  • There are no toilet facilities.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: wheeled baskets.
  • There is not a water bowl available for assistance dogs.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located the Westfield Shopping Centre.
  • The name of the car park is the Westfield Shopping Centre Car Park.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Level 0). Skip to the next section.

Entrance (Level 0)

• This entrance is located at the front of the store.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 400cm.
• There is step-free level access as you enter.

You are on Shop Floor (Level 0). Skip to the next section.

Shop Floor (Level 0)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• The visual contrast between the shelving and floor varies between low and high.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.

You are on Fitting Room with Adaptations (Level 0). Skip to the next section.

Fitting Room with Adaptations (Level 0)

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• Access View
  • The fitting room surveyed is located at the left side of the store.
  • The fitting room surveyed is female only.
  • The distance from the level 0 entrance is 30m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a medium colour contrast.
  • The width of the opening is 91cm.
  • Internally the door has a medium colour contrast.
  • There is a sliding bolt lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 213cm (width) x 250cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high colour contrast.
  • The dropdown rails have a high colour contrast.
  • There is a seat/stool available.
  • The seat/chair is 48cm from the floor.
  • There is an assistance bell at a suitable height for a wheelchair user.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are two coat hooks.
  • The coat hooks are 107cm and 166cm from the floor.
  • The walls and floor have a high colour contrast.

You are on Standard Fitting Room (Level 0). Skip to the next section.

Standard Fitting Room (Level 0)

• The fitting room surveyed is located at the left side of the store.
• The fitting room surveyed is female only.
• The distance from the level 0 entrance is 30m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• The door opens inwards and has a medium visual contrast.
• The width of the opening is 70cm.
• Internally the door has a low visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Level 0). Skip to the next section.

Checkouts (Level 0)

• The checkout area is located at the rear of the store.
• There is step-free level access to the checkout area.
• The venue has standard checkouts, a designated accessible till point and self-serve touchscreens.
• The designated accessible till point is located straight ahead from the queue entrance.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• The height of the self-serve touchscreen display ranges from 96cm to 118cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 107cm.
• The width of the exit barrier opening is 83cm.

You are on Lift (For Level 0 and -1). Skip to the next section.

Lift (For Level 0 and -1)

• The lift surveyed is located at the left side of the store.
• The distance from the level 0 entrance is 20m.
• The most accessible route to the lift has step-free level access.
• Level 0 and -1 are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast, Braille markings and tactile markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 140cm.
• The internal dimensions of the lift are 167cm (width) x 216cm (depth).
• The internal lift control buttons have tactile markings, a high visual contrast and Braille markings.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system and a visual floor indicator.
• There are other lifts available at this location which are of a similar size.

You are on Lift (For Levels 0 To 2). Skip to the next section.

Lift (For Levels 0 To 2)

• The lift surveyed is located at the centre of the store.
• The distance from the level 0 entrance is 30m.
• The most accessible route to the lift has step-free level access.
• Levels 0 to 2 are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a high visual contrast and tactile markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 150cm.
• The internal dimensions of the lift are 197cm (width) x 200cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located at the right side of the store.
• All floors (floors -1 to 2) are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Entrance (Level -1). Skip to the next section.

Entrance (Level -1)

• This entrance is located at the front of the store.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 405cm.
• There is step-free level access as you enter.

You are on Shop Floor (Level -1). Skip to the next section.

Shop Floor (Level -1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches and stools.
• Customers can obtain online items from the Click and Collect counter on this level.

You are on Standard Fitting Room (Level -1). Skip to the next section.

Standard Fitting Room (Level -1)

• The fitting room surveyed is located in the far corner of the store from the level 0 and -1 lifts.
• The fitting room surveyed is for any gender.
• The distance from the level 0 and -1 lifts is 20m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• The door opens inwards and has a medium visual contrast.
• The width of the opening is 70cm.
• Internally the door has a low visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Level -1). Skip to the next section.

Checkouts (Level -1)

• The checkout area is located to the left from the level 0 and -1 lift.
• There is step-free level access to the checkout area.
• The venue has a designated accessible till point and standard checkouts.
• The designated accessible till point is located on the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is at least 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 92cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.

You are on Counter (Click and Collect Counter). Skip to the next section.

Counter (Click and Collect Counter)

• The counter is located at the far corner of the store from the level 0 and -1 lifts.
• The distance from the level 0 and -1 lifts is 20m.
• The most accessible route to the counter has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 91cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.

You are on Entrance (Level 1). Skip to the next section.

Entrance (Level 1)

• This entrance is located at the front of the store.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 600cm.
• There is step-free level access as you enter.

You are on Shop Floor (Level 1). Skip to the next section.

Shop Floor (Level 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.

You are on Fitting Room with Adaptations (Level 1). Skip to the next section.

Fitting Room with Adaptations (Level 1)

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• Access View
  • The fitting room surveyed is located ahead from the level 0 to 2 lift.
  • The fitting room surveyed is for any gender.
  • The distance from the level 0 to 2 lift is 30m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a medium visual contrast.
  • The width of the opening is 90cm.
  • Internally the door has a medium visual contrast.
  • There is a sliding bolt lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 236cm (width) x 236cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is an assistance bell at a suitable height for a wheelchair user.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 106cm and 166cm from the floor.
  • The walls and floor have a high visual contrast.

You are on Standard Fitting Room (Level 1). Skip to the next section.

Standard Fitting Room (Level 1)

• The fitting room surveyed is located ahead from the level 0 to 2 lift.
• The fitting room surveyed is for any gender.
• The distance from the level 0 to 2 lift is 30m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• The door opens inwards and has a medium visual contrast.
• The width of the opening is 70cm.
• Internally the door has a low visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Level 1). Skip to the next section.

Checkouts (Level 1)

• The checkout area is located ahead from the level 0 to 2 lift.
• There is step-free level access to the checkout area.
• The venue has a designated accessible till point, standard checkouts and self-serve touchscreens.
• The designated accessible till point is located on the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is under 120cm and there is no need to turn.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• The height of the self-serve touchscreen display ranges from 98cm to 120cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 107cm.
• The width of the exit barrier opening is 97cm.

You are on Shop Floor (Level 2). Skip to the next section.

Shop Floor (Level 2)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: benches and stools.

You are on Fitting Room with Adaptations (Level 2). Skip to the next section.

Fitting Room with Adaptations (Level 2)

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• Access View
  • The fitting room surveyed is located to the right from the level 0 to 2 lift.
  • The fitting room surveyed is for any gender.
  • The distance from the level 0 to 2 lift is 5m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a medium visual contrast.
  • The width of the opening is 90cm.
  • Internally the door has a medium visual contrast.
  • There is a sliding bolt lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 235cm (width) x 236cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is an assistance bell at a suitable height for a wheelchair user.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 106cm and 169cm from the floor.
  • The walls and floor have a high visual contrast.

You are on Standard Fitting Room (Level 2). Skip to the next section.

Standard Fitting Room (Level 2)

• The fitting room surveyed is located to the right from the level 0 to 2 lift.
• The fitting room surveyed is for any gender.
• The distance from the level 0 to 2 lift is 5m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• The door opens inwards and has a medium visual contrast.
• The width of the opening is 70cm.
• Internally the door has a low visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Level 2). Skip to the next section.

Checkouts (Level 2)

• The checkout area is located ahead from the level 0 to 2 lift.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens and a designated accessible till point .
• The designated accessible till point is located at the far end of the self-serve touchscreens.
• The designated accessible till point has signage and a lowered counter.
• The queue width for the main checkouts is between 120cm and 150cm and there is no need to turn.
• There is not a hearing assistance system.
• The height of the self-serve touchscreen display ranges from 96cm to 120cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• Assistance is not available at the self-serve checkouts.
• The receipt reader to exit is at a height of 107cm.
• The width of the exit barrier opening is 97cm.