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Primark - London White City

Westfield London Shopping Centre, Ariel Way, White City, London, W12 7GF

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located off The West Cross Route.
    • The name of the car park is Westfield Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located on the first floor of Westfield London.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is 683cm.
  • There is step-free level access as you enter.

Shop Floor (Floor 0)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are under 120cm.
  • The flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the columns in the venue have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: sofas, benches and stools.

Fitting Room with Adaptations (Floor 0)

  • Access View
    • The fitting room surveyed is located at the rear of the store on floor 0.
    • The fitting room surveyed is female only.
    • The distance from the store entrance is 55m.
    • The most accessible route to the fitting room has step-free level access and narrow walkways.
    • There is step-free level access into the fitting room.
    • There is pictorial signage for the fitting room.
    • The door opens outwards and has a low colour contrast.
    • The width of the opening is 96cm.
    • Internally the door has a low colour contrast.
    • There is a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 220cm (width) x 256cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and a dropdown rail available.
    • The grab rails have a medium colour contrast.
    • The dropdown rail has a medium colour contrast.
    • There is a seat/stool available.
    • The seat/chair is 46cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a full length mirror.
    • There are two coat hooks.
    • The coat hooks are 106cm and 141cm from the floor.
    • The walls and floor have a high colour contrast.

Standard Fitting Room (Floor 0)

  • The fitting room surveyed is located at the rear of the store on floor 0.
  • The fitting room surveyed is female only.
  • The distance from the store entrance is 50m.
  • The most accessible route to the fitting room has step-free level access and narrow walkways.
  • There is step-free level access into the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 78cm.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.

Checkouts (Floor 0)

  • The checkout area is located at the rear right hand corner of the store.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts and a designated accessible till point.
  • The designated accessible till point is located straight ahead from the queue entrance.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a knee recess and a hearing assistance system.
  • The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
  • The height of the payment counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.

Lift

  • The lift surveyed is located at the centre of the store.
  • The distance from the store entrance is 24m.
  • The most accessible route to the lift has step-free level access.
  • Floors 0 and 1 are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low colour contrast and tactile markings.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 152cm.
  • The internal dimensions of the lift are 200cm (width) x 202cm (depth).
  • The internal lift control buttons have tactile markings and a low visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a hearing assistance alarm system, a visual floor indicator and a list of floor services/facilities.
  • There are other lifts available at this location which are of a similar size.

Escalators

  • The escalators surveyed are located at the centre of the store.
  • Floors 0 and 1 are accessed by escalators.
  • The escalator steps are clearly marked.
  • The foot (bottom) and head (top) of the escalators are clearly marked.

Shop Floor (Floor 1)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are under 120cm.
  • The flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the columns in the venue have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: sofas and benches.
  • Customers can obtain online items from the Click and Collect counter at the front left corner of floor 1.

Fitting Room with Adaptations (Floor 1)

  • Access View
    • The fitting room surveyed is located at the rear of the store on floor 1.
    • The fitting room surveyed is for any gender.
    • The distance from the lift is 45m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is pictorial signage for the fitting room.
    • The door opens outwards and has a low visual contrast.
    • The width of the opening is 96cm.
    • Internally the door has a low visual contrast.
    • There is a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 230cm (width) x 198cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and dropdown rails available.
    • The grab rails have a medium visual contrast.
    • The dropdown rails have a medium visual contrast.
    • There is a seat/stool available.
    • The seat/chair is 46cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 105cm and 141cm from the floor.
    • The walls and floor have a high visual contrast.

Standard Fitting Room (Floor 1)

  • The fitting room surveyed is located at the rear left hand side of floor 1.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 40m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 82cm.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.

Checkouts (Floor 1)

  • The checkout area is located at the front left hand side of floor 1.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts and a designated accessible till point.
  • The designated accessible till point is located on the right end of the checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a knee recess and a hearing assistance system.
  • The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
  • The height of the payment counter is 91cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.