You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The nearest parking is located on Church Street.
  • View information on Northern Quarter - Manchester (opens new tab) .
  • The nearest train station is Piccadilly.
  • The nearest tram stop is Market Street.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: floor 0, beyond the initial entrance area.
  • The following areas have stepped access: floor 0, beyond the initial entrance area.
  • All floors (floors -1 to 1) can be accessed via a standard lift, stairs and escalator.
  • There are no toilet facilities.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: wheeled baskets.
  • There is a water bowl available for assistance dogs.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located on Church Street.
  • The name of the car park is Northern Quarter - Manchester.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Fountain Street). Skip to the next section.

Entrance (Fountain Street)

• This entrance is located to the left side of the store.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open away from you.
• The width of the opening is 133cm.
• The doors have a medium visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open away from you.
• The width of the opening is 133cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Piccadilly). Skip to the next section.

Entrance (Piccadilly)

• This entrance is located off Piccadilly Gardens.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open away from you.
• The width of the opening is 133cm.
• The doors have a medium visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open away from you.
• The width of the opening is 134cm.
• The second set of doors have a medium visual contrast.

You are on Entrance (Market Street). Skip to the next section.

Entrance (Market Street)

• This entrance is located to the right side of the store, off Market Street.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open away from you.
• The width of the opening is 133cm.
• The doors have a medium visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open away from you.
• The width of the opening is 134cm.
• The second set of doors have a medium visual contrast.
• There is step-free level access as you enter.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: the left hand side floor 0, beyond the Piccadilly entrance.
• The following areas have stepped access: the left hand side floor 0, beyond the Piccadilly entrance.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.
• Customers can obtain online items from the Click and Collect counter on floor -1.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

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• Access View
  • The fitting room surveyed is located on the left side of floor 0.
  • The fitting room surveyed is for any gender.
  • The distance from the Market Street entrance is 47m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a medium visual contrast.
  • The width of the opening is 90cm.
  • Internally the door has a medium visual contrast.
  • There is a sliding bolt lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 200cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is an assistance bell at a suitable height for a wheelchair user.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 165cm from the floor.
  • The walls and floor have a medium visual contrast.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located at the rear of floor 0.
• The fitting room surveyed is for any gender.
• The distance from the Market Street entrance is 47m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• The door opens inwards and has a medium visual contrast.
• The width of the opening is 70cm.
• Internally the door has a medium visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 0). Skip to the next section.

Checkouts (Floor 0)

• The checkout area is located at the rear of the store.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens, standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 92cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• The height of the self-serve touchscreen display ranges from 96cm to 119cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 107cm.
• The width of the exit barrier opening is 100cm.

You are on Lift (Market Street Entrance). Skip to the next section.

Lift (Market Street Entrance)

• The lift surveyed is located to the right of the Market Street entrance.
• The distance from the Market Street entrance is 35m.
• The most accessible route to the lift has step-free level access.
• All floors (floors -1 to 1) are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 142cm.
• The internal dimensions of the lift are 169cm (width) x 220cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• There are other lifts available at this location which are of a similar size.

You are on Lift (Piccadilly Entrance). Skip to the next section.

Lift (Piccadilly Entrance)

• The lift surveyed is located to the left when entering through the Piccadilly entrance.
• The distance from the Piccadilly entrance is 10m.
• The most accessible route to the lift has step-free level access.
• All floors (floors -1 to 1) are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 140cm.
• The internal dimensions of the lift are 169cm (width) x 221cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
• There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located ahead from the Market Street entrance.
• All floors (floors -1 to 1) are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are not clearly marked.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located to the right of the Market Street entrance.
• All floors (floors -1 to 1) can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is between 30cm and 45cm.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are between 120cm - 150cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor throughout this area.
• Some of the walls have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.
• Customers can obtain online items from the Click and Collect counter on floor -1.

You are on Fitting Room with Adaptations (Floor 1). Skip to the next section.

Fitting Room with Adaptations (Floor 1)

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• Access View
  • The fitting room surveyed is located on the left of floor 1.
  • The fitting room surveyed is female only.
  • The distance from the Piccadilly entrance lifts is 9m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens inwards and has a medium visual contrast.
  • The width of the opening is 90cm.
  • Internally the door has a medium visual contrast.
  • There is a sliding bolt lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 247cm (width) x 212cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 45cm from the floor.
  • There is an assistance bell at a suitable height for a wheelchair user.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 166cm from the floor.
  • The walls and floor have a medium visual contrast.

You are on Standard Fitting Room (Floor 1). Skip to the next section.

Standard Fitting Room (Floor 1)

• The fitting room surveyed is located on the left side of floor 1.
• The fitting room surveyed is female only.
• The distance from the Piccadilly entrance lifts is 8m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• The door opens inwards and has a medium visual contrast.
• The width of the opening is 70cm.
• Internally the door has a medium visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 1). Skip to the next section.

Checkouts (Floor 1)

• The checkout area is located on the far side of floor 1.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens, standard checkouts and a designated accessible till point.
• The designated accessible till point is located to the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a lowered counter.
• The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
• The height of the payment counter is 93cm.
• There is not a lowered section at the counter.
• The counter has windows which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• The height of the self-serve touchscreen display ranges from 115cm to 136cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 107cm.
• The width of the exit barrier opening is 100cm.

You are on Shop Floor (Floor -1). Skip to the next section.

Shop Floor (Floor -1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are between 120cm - 150cm.
• The majority of product aisle widths are under 120cm.
• The flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• Some signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Customers can obtain online items from the Click and Collect counter on floor -1.

You are on Fitting Room with Adaptations (Floor -1). Skip to the next section.

Fitting Room with Adaptations (Floor -1)

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• Access View
  • The fitting room surveyed is located at the rear of the store, on floor -1.
  • The fitting room surveyed is for any gender.
  • The distance from the Piccadilly entrance lifts is 20m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a medium visual contrast.
  • The width of the opening is 90cm.
  • Internally the door has a medium visual contrast.
  • There is a sliding bolt lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 222cm (width) x 221cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 45cm from the floor.
  • There is an assistance bell at a suitable height for a wheelchair user.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 101cm and 165cm from the floor.
  • The walls and floor have a medium visual contrast.

You are on Standard Fitting Room (Floor -1). Skip to the next section.

Standard Fitting Room (Floor -1)

• The fitting room surveyed is located at the rear of the store on floor -1.
• The fitting room surveyed is for any gender.
• The distance from the Piccadilly entrance lifts is 20m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• The door opens inwards and has a medium visual contrast.
• The width of the opening is 70cm.
• Internally the door has a medium visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor -1). Skip to the next section.

Checkouts (Floor -1)

• The checkout area is located on floor -1 at the rear of kids.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens, standard checkouts and a designated accessible till point.
• The designated accessible till point is located at the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage and a knee recess.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 90cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• The height of the self-serve touchscreen display ranges from 92cm to 119cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 107cm.
• The width of the exit barrier opening is 98cm.

You are on Counter (Click and Collect - Floor -1). Skip to the next section.

Counter (Click and Collect - Floor -1)

• The counter is located on floor -1 in kids.
• The distance from the Piccadilly entrance lifts is 9m.
• There is step-free level access to the counter.
• The height of the counter is 91cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.