You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • The name of the nearest car park is Trafford Palazzo .
  • The nearest train station is Humphrey Park.
  • The nearest tram stop is Barton Dock Road.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Floor 0 and 1 can be accessed via a standard lift and escalator.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located on Barton Dock Road.
  • The name of the car park is Trafford Palazzo.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Floor 0 - Left Side). Skip to the next section.

Entrance (Floor 0 - Left Side)

• This entrance is located at the front of the store, on the left of floor 0.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 162cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Floor 0 - Right Side). Skip to the next section.

Entrance (Floor 0 - Right Side)

• This entrance is located at the front of the store, on the right of floor 0.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open away from you.
• The width of the opening is 152cm.
• The doors have a medium visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Floor 1 - Left Side). Skip to the next section.

Entrance (Floor 1 - Left Side)

• This entrance is located at the front of the store, on the left of floor 1.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open towards you.
• The width of the opening is 160cm.
• The doors have a medium visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Floor 1 - Right Side). Skip to the next section.

Entrance (Floor 1 - Right Side)

• This entrance is located at the front of the store, on the right of floor 1.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open towards you.
• The width of the opening is 160cm.
• The doors have a medium visual contrast.
• There is step-free level access as you enter.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• There is a low visual contrast between the shelving and floor throughout this area.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.
• Customers can obtain online items from the Click and Collect counter on floor 1.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

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• Access View
  • The fitting room surveyed is located on the left side of floor 0, within the standard fitting room.
  • The fitting room surveyed is for any gender.
  • The distance from the floor 0 left side entrance is 30m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a high visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a high visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 245cm (width) x 200cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 160cm from the floor.
  • The walls and floor have a medium visual contrast.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located on the left side of floor 0.
• The fitting room surveyed is for any gender.
• The distance from the floor 0 left side entrance is 30m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 80cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 0). Skip to the next section.

Checkouts (Floor 0)

• The checkout area is located to the rear of floor 0.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located to the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the right of the shop floor.
• The distance from the floor 0 right side entrance is 30m.
• The most accessible route to the lift has step-free level access.
• Floors 0 and 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 152cm.
• The internal dimensions of the lift are 220cm (width) x 200cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and a list of floor services/facilities.
• There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located in the centre of the shop floor.
• Floors 0 to 1 are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 150cm - 180cm.
• Some flooring is shiny.
• There is a low visual contrast between the shelving and floor in the majority of walkways.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Customers can obtain online items from the Click and Collect counter at the rear of this floor.

You are on Fitting Room with Adaptations (Floor 1). Skip to the next section.

Fitting Room with Adaptations (Floor 1)

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• Access View
  • The fitting room surveyed is located to the left of floor 1, within the standard fitting room.
  • The fitting room surveyed is female only.
  • The distance from the floor 1 left side entrance is 30m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a high visual contrast.
  • The width of the opening is 86cm.
  • Internally the door has a high visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 200cm (width) x 250cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have varying visual contrasts.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 160cm from the floor.
  • The walls and floor visual contrast varies between low and high.

You are on Standard Fitting Room (Floor 1). Skip to the next section.

Standard Fitting Room (Floor 1)

• The fitting room surveyed is located to the left of floor 1.
• The fitting room surveyed is female only.
• The distance from the floor 1 left side entrance is 30m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 80cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 1). Skip to the next section.

Checkouts (Floor 1)

• The checkout area is located to the rear of floor 1.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located at the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.

You are on Counter (Click and Collect - Floor 1). Skip to the next section.

Counter (Click and Collect - Floor 1)

• The counter is located to the rear of floor 1.
• The distance from the floor 1 left side entrance is 30m.
• There is step-free level access to the counter.
• The height of the counter is 91cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.

You are on Toilet with Adaptations (Right Hand Transfer - Floor 1). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer - Floor 1)

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• Access View
  • The toilet surveyed is located to the right of floor 1.
  • The distance from the floor 1 right side entrance is 30m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • These toilet facilities are locked but can be opened by staff on request.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • The door has no lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 200cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 130cm (from the side of the toilet pan).
  • There is a push button flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 102cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 79cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a pedal bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 78cm.
  • The walls and floor have a medium visual contrast.

You are on Entrance (HOME). Skip to the next section.

Entrance (HOME)

• This entrance is located on the ground floor, to the right of the mall's main entrance.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open towards you.
• The width of the opening is 173cm.
• There is a small lip on the threshold of the opening.
• The doors have a medium visual contrast.
• There is step-free level access as you enter.

You are on Shop Floor (HOME - Floor 0). Skip to the next section.

Shop Floor (HOME - Floor 0)

• There is step-free level access throughout all areas, this may include the use of a lift.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• The flooring is patterned.
• There is a low visual contrast between the shelving and floor in the majority of walkways.
• There is background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.

You are on Checkouts (HOME). Skip to the next section.

Checkouts (HOME)

• The checkout area is located to the right of the store.
• There is step-free level access to the checkout area.
• The venue has a designated accessible till point and a payment counter.

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• Designated Accessible Till Point View
  • The designated accessible till point is located to the left end of the checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has signage, a knee recess and a portable payment machine.
• Payment Counter View
  • Signage is provided for the counter.
  • Signage is clearly visible with high contrasting colours.
  • The height of the payment counter is 91cm.
  • There is not a lowered section at the counter.
  • The card payment machine is portable.

You are on Lift (HOME). Skip to the next section.

Lift (HOME)

• The lift surveyed is located to the rear of the store.
• This lift is a platform lift.
• The distance from the store entrance is 25m.
• The most accessible route to the lift has step-free level access.
• Floors 0 and 1 are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 113cm (width) x 147cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• The lift is slow moving and the button needs to be pressed constantly when in use.
• Internally the lift has: a visual floor indicator and an audible announcer.

You are on Stairs (HOME). Skip to the next section.

Stairs (HOME)

• The stairs surveyed are located on the left side of the store.
• Floors 0 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.

You are on Shop Floor (HOME - Floor 1). Skip to the next section.

Shop Floor (HOME - Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are under 120cm.
• The flooring is patterned.
• There is a high visual contrast between the shelving and floor throughout this area.
• There is background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.