You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is Merry Hill Car Park 6.
  • View information on Merry Hill (opens new tab) .
  • The nearest train station is Cradley Heath.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab)
• Getting In and Around View
  • There is ramped and stepped access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Floors 0 and 1 can be accessed via a standard lift and escalator.
  • There are no toilet facilities.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • There is a water bowl available for assistance dogs.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located at Merry Hill Shopping Centre .
  • The name of the car park is Car Park 6.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Multi-Storey Car Park 6). Skip to the next section.

Entrance (Multi-Storey Car Park 6)

• This entrance is located at Merry Hill Shopping Centre Car Park 6 Level 1.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is ramped and stepped access at the entrance.
• The ramp gradient varies between slight and steep.
• The ramp is between 75cm and 150cm wide with a handrail on the left going up.
• The ramp bypasses the steps.
• There are 5 steps with a handrail on the left going up.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.
• There are double automatic doors at this entrance.
• The doors open towards you.
• The width of the opening is 148cm.
• The doors have a medium visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Merry Hill - Lower Mall). Skip to the next section.

Entrance (Merry Hill - Lower Mall)

• This entrance is located on Merry Hill Shopping Centre Lower Mall .
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 731cm.
• There is step-free level access as you enter.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: sofas and benches.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

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• Access View
  • The fitting room surveyed is located on floor 0 to the centre of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the car park 6 entrance is 93m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a medium visual contrast.
  • The width of the opening is 86cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 244cm (width) x 217cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 140cm from the floor.
  • The walls and floor have a high visual contrast.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located on floor 0 to the centre of the store.
• The fitting room surveyed is for any gender.
• The distance from the car park 6 entrance is 93m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 79cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 0). Skip to the next section.

Checkouts (Floor 0)

• The checkout area is located on floor 0 near to the car park 6 entrance.
• There is step-free level access to the checkout area.
• The venue has a designated accessible till point and standard checkouts.
• The designated accessible till point is located on the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
• The height of the payment counter is 90cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.

You are on Checkouts (Floor 0). Skip to the next section.

Checkouts (Floor 0)

• The checkout area is located to the centre of the store via the Lower Mall entrance.
• There is step-free level access to the checkout area.
• The venue has a designated accessible till point and standard checkouts.
• The designated accessible till point is located on the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
• The height of the payment counter is 90cm.
• There is not a lowered section at the counter.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located to the rear centre of the store via the car park 6 entrance.
• Floors 0 and 1 are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located on floor 0 to the rear of the store via the car park 6 entrance .
• The distance from the car park 6 entrance is 125m.
• The most accessible route to the lift has step-free level access.
• Floors 0 and 1 are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a medium colour contrast and tactile markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 129cm.
• The internal dimensions of the lift are 166cm (width) x 218cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a list of floor services/facilities, an audible announcer, a mirror to aid reversing and a visual floor indicator.
• There are other lifts available at this location which are of a similar size.

You are on Entrance (Merry Hill - Upper Mall). Skip to the next section.

Entrance (Merry Hill - Upper Mall)

• This entrance is located on Merry Hill Shopping Centre - Upper Mall .
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 737cm.
• There is step-free level access as you enter.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: sofas and stools.

You are on Checkouts (Floor 1). Skip to the next section.

Checkouts (Floor 1)

• The checkout area is located on floor 1 to the centre right of the store via the Upper Mall entrance.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.

You are on Eating and Drinking (Disney Café - Floor 1). Skip to the next section.

Eating and Drinking (Disney Café - Floor 1)

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• Location and Service View
  • The Lion King Café is located on floor 1 to the left via the Upper Mall entrance.
  • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menus are handheld, wall-mounted and available on a mobile phone app.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located to the rear of the café.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 70cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area.