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Primark - Middlesbrough

Unit 1 Bottomley Mall, Hill Street, Middlesbrough, TS1 1SU

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located above Bottomley Mall.
    • The name of the car park is Bottomley Mall car park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located at the front of the store .
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is 313cm.
  • There is step-free level access as you enter.

Shop Floor

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are under 120cm.
  • The flooring is shiny.
  • There is a high visual contrast between the shelving and floor in the majority of walkways.
  • Some of the walls have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: benches.
  • Customers can obtain online items from the click and collect counter, located to the right of the store at the rear.

Fitting Room with Adaptations

  • Access View
    • The fitting room surveyed is located at the centre of the store, against the right wall.
    • The fitting room surveyed is for any gender.
    • The distance from the store entrance is 60m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is pictorial signage for the fitting room.
    • The door opens outwards and has a low visual contrast.
    • The width of the opening is 86cm.
    • Internally the door has a low visual contrast.
    • There is a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 221cm (width) x 196cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and dropdown rails available.
    • The grab rails have a high visual contrast.
    • The dropdown rails have a high visual contrast.
    • There is a seat/stool available.
    • The seat/chair is 46cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 108cm and 143cm from the floor.
    • The walls and floor have a medium visual contrast.

Standard Fitting Room

  • The fitting room surveyed is located at the centre of the store, against the right wall.
  • The fitting room surveyed is for any gender.
  • The distance from the store entrance is 65m.
  • The most accessible route to the fitting room has step-free level access and narrow walkways.
  • There is step-free level access into the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 112cm.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.

Checkouts

  • The checkout area is located in the centre of the store, on the left hand side wall.
  • There is step-free level access to the checkout area.
  • The venue has a designated accessible till point, a payment counter and self-serve touchscreens.
  • Designated Accessible Till Point View
    • The designated accessible till point is located on the left end of the standard checkouts (till 17).
    • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
    • The designated accessible till point has signage, a knee recess and a portable payment machine.
  • Payment Counter View
    • The counter surveyed was till 17.
    • Signage is provided for the counter.
    • Signage is clearly visible with high contrasting colours.
    • The queue width is between 120cm and 150cm and the width at each turn is at least 150cm.
    • The height of the payment counter is 91cm.
    • There is not a lowered section at the counter.
    • The card payment machine is portable.
    • The card payment machine is at a height of 124cm.
    • There is not a hearing assistance system.
  • Basket Payment Checkouts View
    • The checkout surveyed was till 16.
    • Signage is provided for the payment checkouts.
    • Signage is clearly visible with high contrasting colours.
    • The height of the loading area is 91cm.
    • The height of the packing area is 91cm.
    • The card payment machine is portable.
    • The card payment machine is at a height of 124cm.
    • There is not a hearing assistance system.
  • Self-Service Touchscreens View
    • The self-service touchscreen surveyed was the lowered self-service checkout.
    • The self-service touchscreens have the following accessibility features: a call for assistance button, lowered touchscreens and lowered loading/packing areas.
    • The height of the loading area is 57cm.
    • The height of the self-serve touchscreen display ranges from 103cm to 110cm from the floor.
    • The height of the scanner is 90cm.
    • The height of the packing area is 57cm.
    • The cash payment machine is at a height of 86cm.
    • The card payment machine is portable.
    • Assistance is available at the self-serve checkouts.
    • The receipt reader to exit is at a height of 107cm.
    • The width of the exit barrier opening is 93cm.

Counter (Click and Collect)

  • The counter is located to the rear right hand side of the store.
  • The distance from the store entrance is 75m.
  • There is step-free level access to the counter.
  • The height of the counter is 86cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny.