You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is NCP John Dobson Street.
  • View information on NCP John Dobson Street (opens new tab) .
  • The nearest train station is Newcastle.
  • The nearest Metro station is Haymarket.
  • The nearest bus station is John Dobson Street.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • All Floors (Floor -1 to Floor 2) can be accessed via a standard lift, stairs and escalator.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • There is not a water bowl available for assistance dogs.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located on John Dobson Street.
  • The name of the car park is NCP John Dobson Street.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the store, on the High Street.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a slight gradient.
• The ramp is over 150cm wide with no handrails.
• There are double automatic doors at this entrance.
• The doors open away from you.
• The width of the opening is 132cm.
• The doors have a high visual contrast.
• There is step-free level access as you enter.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the walls have a reflective finish.
• There is background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: armchairs and benches.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

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• Access View
  • The fitting room surveyed is located on floor 0, at the rear of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the main entrance is 50m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 90cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 260cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 140cm from the floor.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located on floor 0, at the rear of the store.
• The fitting room surveyed is for any gender.
• The distance from the main entrance is 50m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 85cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Standard Fitting Room (Floor 0 - Worn Well). Skip to the next section.

Standard Fitting Room (Floor 0 - Worn Well)

• The fitting room surveyed is located on Floor 0, within the Worn Well area which is to the left as you enter the Main Entrance.
• The fitting room surveyed is for any gender.
• The distance from the main entrance is 35m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• The door opens outwards and has a medium visual contrast.
• The width of the opening is 82cm.
• Internally the door has a low visual contrast.
• The following is available in the fitting room: a stool, a mirror and a coat hook.

You are on Checkouts (Floor 0 - Right). Skip to the next section.

Checkouts (Floor 0 - Right)

• The checkout area is located on floor 0, to the right as you enter through the main entrance.
• There is step-free level access to the checkout area.
• The venue has a payment counter, standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the left-hand end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
• The height of the payment counter is 93cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.

You are on Checkouts (Floor 0 - Worn Well). Skip to the next section.

Checkouts (Floor 0 - Worn Well)

• The checkout area is located on Floor 0, within the Worn Well area which is to the left as you enter the main entrance.
• There is step-free level access to the checkout area.
• The venue has a payment counter.
• The height of the payment counter is 95cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.

You are on Lift (Front Right). Skip to the next section.

Lift (Front Right)

• The lift surveyed is located at the front right of the store, immediately to the right as you enter the main entrance.
• The distance from the main entrance is 15m.
• The most accessible route to the lift has step-free level access.
• All Floors (-1 to 2) are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast and tactile markings.
• None of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 140cm.
• The internal dimensions of the lift are 170cm (width) x 220cm (depth).
• The internal lift control buttons have a low visual contrast and tactile markings.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• There are other lifts available at this location which are of a similar size.

You are on Lift (Rear Left). Skip to the next section.

Lift (Rear Left)

• The lift surveyed is located at the rear left of the store.
• The distance from the main entrance is 60m.
• The most accessible route to the lift has step-free level access.
• All Floors (-1 to 2) are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low colour contrast, Braille markings and tactile markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 140cm.
• The internal dimensions of the lift are 170cm (width) x 220cm (depth).
• The internal lift control buttons have a low visual contrast and tactile markings.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located in the middle of the store, directly ahead as you enter the main entrance.
• All Floors (-1 to 2) are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located at the front left of the store, immediately to the left as you enter the main entrance.
• All Floors (-1 to 2) can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have low visual contrast markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.

You are on Shop Floor (Floor -1). Skip to the next section.

Shop Floor (Floor -1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the walls have a reflective finish.
• There is background noise which varies depending on the time of day.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches and stools.

You are on Fitting Room with Adaptations (Floor -1). Skip to the next section.

Fitting Room with Adaptations (Floor -1)

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• Access View
  • The fitting room surveyed is located in the floor -1 fitting room area, at the rear right of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the front right lift is 30m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 91cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 370cm (width) x 160cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 110cm and 140cm from the floor.
  • The walls and floor have a medium visual contrast.

You are on Standard Fitting Room (Floor -1). Skip to the next section.

Standard Fitting Room (Floor -1)

• The fitting room surveyed is located in the floor -1 fitting room area, at the rear right of the store.
• The fitting room surveyed is for any gender.
• The distance from the front right lift is 30m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 82cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor -1). Skip to the next section.

Checkouts (Floor -1)

• The checkout area is located in floor -1, on the right side of the store.
• There is step-free level access to the checkout area.
• The venue has a payment counter, standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the left end of the checkout counter.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
• The height of the payment counter is 93cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the walls have a reflective finish.
• There is background noise which varies depending on the time of day.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.

You are on Shop Floor (Floor 2). Skip to the next section.

Shop Floor (Floor 2)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the walls have a reflective finish.
• There is background noise which varies depending on the time of day.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.

You are on Fitting Room with Adaptations (Floor 2). Skip to the next section.

Fitting Room with Adaptations (Floor 2)

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• Access View
  • The fitting room surveyed is located in the floor 2 fitting room area, at the rear right of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the front right lift is 30m.
  • The most accessible route to the fitting room has step-free level access.
  • There is no signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 90cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 235cm (width) x 200cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 140cm from the floor.
  • The walls and floor have a low visual contrast.

You are on Standard Fitting Room (Floor 2). Skip to the next section.

Standard Fitting Room (Floor 2)

• The fitting room surveyed is located in the Floor 2 fitting room area, at the rear right of the store.
• The fitting room surveyed is for any gender.
• The distance from the front right lift is 30m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 82cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 2). Skip to the next section.

Checkouts (Floor 2)

• The checkout area is located in Floor 2, to the right of the store.
• There is step-free level access to the checkout area.
• The venue has a payment counter, standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
• The height of the payment counter is 92cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.