You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • The name of the nearest car park is Q-Park Chantry Place.
  • View information on Q-Park Chantry Place (opens new tab) .
  • The nearest train station is Norwich.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • All floors (floors 0 to 2) can be accessed via a standard lift and escalator.
  • There are no toilet facilities.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • There is a water bowl available for assistance dogs.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located on Chapelfield Road.
  • The name of the car park is Q-Park Chantry Place.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Haymarket). Skip to the next section.

Entrance (Haymarket)

• This entrance is located on Haymarket.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 124cm.
• The doors have a high visual contrast.
• There is step-free level access as you enter.

You are on Entrance (White Lion Street). Skip to the next section.

Entrance (White Lion Street)

• This entrance is located on White Lion Street.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 128cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: sofas.

You are on Area (Primark Beauty Studio). Skip to the next section.

Area (Primark Beauty Studio)

• The beauty studio is located along the left wall as you enter via the Haymarket entrance.
• There is step-free level access into this area.
• The width of the opening is 113cm.
• Services available in this area include: nails, eyebrows, facial and eyelash treatments.
• There is step-free level access throughout the area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor have a low visual contrast.
• Some of the walls have a reflective finish.
• Seating available in this area includes: chairs with armrests, chairs without armrests and sofas.
• Furniture available in this area includes: tables.
• Some chairs and tables are fixed.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

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• Access View
  • The fitting room surveyed is located along the left wall as you enter via the Haymarket entrance.
  • The fitting room surveyed is female only.
  • The distance from the Haymarket entrance is 34m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 88cm.
  • Internally the door has a high visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 208cm (width) x 200cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 104cm and 161cm from the floor.
  • The walls and floor visual contrast varies between low and high.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located along the left wall as you enter via the Haymarket entrance.
• The fitting room surveyed is female only.
• The distance from the Haymarket entrance is 34m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 78cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 0). Skip to the next section.

Checkouts (Floor 0)

• The checkout area is located along the right wall as you enter via the Haymarket entrance.
• There is step-free level access to the checkout area.
• The venue has a designated accessible till point and standard checkouts.
• The designated accessible till point is located on the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
• The height of the payment counter is 90cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located along the left wall as you enter via the Haymarket entrance.
• The distance from the Haymarket entrance is 35m.
• The most accessible route to the lift has step-free level access.
• All floors (floors 0 to 2) are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 150cm.
• The internal dimensions of the lift are 200cm (width) x 200cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a list of floor services/facilities and a visual floor indicator.
• There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located directly ahead as you enter via the Haymarket entrance.
• All floors (floors 0 to 2) are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: sofas.

You are on Fitting Room with Adaptations (Floor 1). Skip to the next section.

Fitting Room with Adaptations (Floor 1)

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• Access View
  • The fitting room surveyed is located on the left as you exit the lift.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 5m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a high visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 195cm (width) x 194cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 160cm from the floor.
  • The walls and floor visual contrast varies between low and high.

You are on Standard Fitting Room (Floor 1). Skip to the next section.

Standard Fitting Room (Floor 1)

• The fitting room surveyed is located on the left as you exit the lift.
• The fitting room surveyed is for any gender.
• The distance from the lift is 5m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 77cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 1). Skip to the next section.

Checkouts (Floor 1)

• The checkout area is located on the far wall as you exit the lift.
• There is step-free level access to the checkout area.
• The venue has a designated accessible till point and standard checkouts.
• The designated accessible till point is located on the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.

You are on Shop Floor (Floor 2). Skip to the next section.

Shop Floor (Floor 2)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: sofas.

You are on Fitting Room with Adaptations (Floor 2). Skip to the next section.

Fitting Room with Adaptations (Floor 2)

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• Access View
  • The fitting room surveyed is located on the right as you exit the lift.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 4m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 87cm.
  • Internally the door has a high visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 226cm (width) x 218cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 45cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 116cm and 160cm from the floor.
  • The walls and floor visual contrast varies between low and high.

You are on Standard Fitting Room (Floor 2). Skip to the next section.

Standard Fitting Room (Floor 2)

• The fitting room surveyed is located on the right as you exit the lift.
• The fitting room surveyed is for any gender.
• The distance from the lift is 4m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 80cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 2). Skip to the next section.

Checkouts (Floor 2)

• The checkout area is located on the far wall as you exit the lift.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point .
• The designated accessible till point is located on the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
• The height of the payment counter is 90cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.