You are on Overview. Skip to the next section.

Overview

Collapse all Expand all

• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • The name of the nearest car park is Victoria Centre.
  • View information on the Victoria Centre (opens new tab) .
  • The nearest train station is Nottingham.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab)
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: Part of Women (floor 0) and the entrance on Clumber Street.
  • Floor 0 and floor 1 can be accessed via a standard lift, stairs and escalator.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • There is a water bowl available for assistance dogs.

You are on Parking. Skip to the next section.

Parking

Collapse all Expand all

• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located on Glasshouse Street, Nottingham.
  • The name of the car park is the Victoria Centre.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Long Row). Skip to the next section.

Entrance (Long Row)

• This entrance is located on Long Row.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open towards you.
• The width of the opening is 129cm.
• The doors have a medium visual contrast.
• There is step-free level access as you enter.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: Part of Women and Clumber Street entrance.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

Collapse all Expand all

• Access View
  • The fitting room surveyed is located to the rear of the store.
  • The fitting room surveyed is female only.
  • The distance from the Long Row entrance is 60m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 84cm.
  • Internally the door has a low visual contrast.
  • There is a twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 253cm (width) x 281cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 140cm from the floor.
  • The walls and floor visual contrast varies between low and high.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located to the rear of the store.
• The fitting room surveyed is female only.
• The distance from the Long Row entrance is 60m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 82cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 0). Skip to the next section.

Checkouts (Floor 0)

• The checkout area is located to the centre of the store on floor 0.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the rear of the store to the left via the Long Row entrance.
• The distance from the Long Row entrance is 48m.
• The most accessible route to the lift has step-free level access.
• Floors 0 and 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 139cm.
• The internal dimensions of the lift are 164cm (width) x 219cm (depth).
• The internal lift control buttons have a high visual contrast and tactile markings.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and a list of floor services/facilities.
• There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located to the centre of the store on the right via the Long Row entrance.
• Floors 0 and 1 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located to the centre of the store on the right via the Long Row entrance.
• Floors 0 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 20cm.
• The depth of the steps is not between 30cm and 45cm.

You are on Entrance (Clumber Street). Skip to the next section.

Entrance (Clumber Street)

• This entrance is located on Clumber Street.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open towards you.
• The width of the opening is 131cm.
• The doors have a medium visual contrast.
• There is step-free level access as you enter.

You are on Escalators (Clumber Street entrance). Skip to the next section.

Escalators (Clumber Street entrance)

• The escalators surveyed are located at the Clumber Street entrance.
• Clumber street entrance and floor 0 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.

You are on Fitting Room with Adaptations (Floor 1). Skip to the next section.

Fitting Room with Adaptations (Floor 1)

Collapse all Expand all

• Access View
  • The fitting room surveyed is located to the rear of floor 1.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 21m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 79cm.
  • Internally the door has a low visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 205cm (width) x 245cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 47cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 140cm from the floor.
  • The walls and floor have a high visual contrast.

You are on Standard Fitting Room (Floor 1). Skip to the next section.

Standard Fitting Room (Floor 1)

• The fitting room surveyed is located on floor 1 to the rear of the store.
• The fitting room surveyed is for any gender.
• The distance from the lift is 21m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 79cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 1). Skip to the next section.

Checkouts (Floor 1)

• The checkout area is located to the centre of floor 1.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the right end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is at least 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.

You are on Toilet with Adaptations (Left Hand Transfer - Floor 1 - Costa Coffee). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer - Floor 1 - Costa Coffee)

Collapse all Expand all

• Access View
  • The toilet surveyed is located on floor 1 to the rear of Men.
  • The distance from the lift is 48m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • These toilets are for Costa Coffee customers and are accessed via a code available from Costa Coffee.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 147cm (width) x 236cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 79cm (from the side of the toilet pan).
  • There is a push button flush on the wall above the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 88cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a push tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a medium visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 80cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 94cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin, a sanitary bin and a clinical waste bin.
  • There are multiple coat hooks.
  • The height of the baby change facility when in use is 90cm.
  • The walls and floor have a high visual contrast.
  • These toilets are for Costa Coffee customers and are accessed via a code available from Costa Coffee.

You are on Standard Toilet Facilities (Floor 1 - Costa Coffee). Skip to the next section.

Standard Toilet Facilities (Floor 1 - Costa Coffee)

• The toilets are located on floor 1 to the rear of Men.
• The distance from the lift is 48m.
• The most accessible route has step-free level access.
• These toilets are for Costa Coffee customers and are accessed via a code available from Costa Coffee.
• These toilets are for Costa Coffee customers and are accessed via a code available from Costa Coffee.