You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The name of the nearest car park is Blue Cavell.
  • View information on Queensgate (opens new tab) .
  • The nearest train station is Peterborough.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: part of Women (floor 0).
  • The following areas have stepped access: part of Women (floor 0).
  • Floors 0 and 1 can be accessed via a standard lift, stairs and escalator.
  • There are no toilet facilities.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • There is a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • Toilets with adaptations are not available.
• Changing Facilities View
  • The fitting rooms with adaptations are located at the rear left of the store after entering the store on Floor 0.
  • The standard fitting rooms are located at the rear left of the store after entering the store on Floor 0.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located off Bourges Boulevard.
  • The name of the car park is Blue Cavell.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Floor 0 - Queensgate Shopping Centre). Skip to the next section.

Entrance (Floor 0 - Queensgate Shopping Centre)

• This entrance is located on floor 0 of Queensgate Shopping Centre.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 400cm.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout the majority of areas, this may include the use of a lift.
• The following areas have step-free access via ramps or slopes: part of Womenswear.
• The following areas have stepped access: part of Womenswear.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor throughout this area.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: stools.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Floor 0 - Any Gender). Skip to the next section.

Fitting Room with Adaptations (Floor 0 - Any Gender)

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• Access View
  • The fitting room surveyed is located at the rear left of the store on Floor 0.
  • The fitting room surveyed is for any gender.
  • The distance from the Floor 0 entrance is 27m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a medium colour contrast.
  • The door is easy to open.
  • The width of the opening is 92cm.
  • Internally the door has a medium colour contrast.
  • The door has a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 289cm (width) x 147cm (depth).
  • There is not room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a seat/stool available.
  • The seat/chair is 45cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 131cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Lighting levels are adjustable.

You are on Staffed Checkouts (Floor 0). Skip to the next section.

Staffed Checkouts (Floor 0)

• The staffed checkout area is located near the beauty section on Floor 0.
• The store has a designated accessible till point and payment counters.
• There is step-free level access to the staffed checkout area.

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• Designated Accessible Till Point View
  • The designated accessible till point is located on the right of the payment counters.
  • Customers may need to queue to use the designated accessible till point.
  • The designated accessible till point has signage and a knee recess.
• Payment Counter View
  • The payment counter surveyed is located near the beauty section, on the right facing the self-service checkouts.
  • Signage is provided for the counter.
  • Signage is clearly visible with high contrasting colours.
  • The height of the counter is 91cm.
  • There is not a lowered section at the counter.
  • The card payment machine is at a height of 108cm.
  • The payment machine is moveable.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Self-Service Checkouts (Floor 0). Skip to the next section.

Self-Service Checkouts (Floor 0)

• The self-service checkout area is located near the beauty section, on the left facing the staffed checkouts.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket shops.
  • The lowered self-service touch screen surveyed was on the left of the staffed checkouts.
  • The height of the lowered touchscreen display ranges from 111cm to 133cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 80cm.
  • The height of the loading area is 76cm.
  • The height of the packing area is 76cm.
  • The card payment machine is at a height of 100cm.
  • The payment machine is moveable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 120cm to 151cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 98cm.
  • The height of the loading area is 55cm.
  • The height of the packing area is 93cm.
  • The card payment machine is at a height of 118cm.
  • The payment machine is moveable.
  • The receipt reader to exit is at a height of 104cm.
  • The width of the exit barrier opening is 93cm.
  • Assistance is available at the self-serve checkouts.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located ahead after you enter from the floor 0 entrance.
• The distance from the floor 0 entrance is 9m.
• The most accessible route to the lift has step-free level access.
• Floors 0 and 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 140cm.
• The internal dimensions of the lift are 168cm (width) x 220cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
• There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located ahead as you enter from the floor 0 entrance.
• Floors 0 and 1 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located in the far right corner of the store.
• All floors (floors 0 to 2) can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 19cm.
• The depth of the steps is not between 30cm and 45cm.

You are on Entrance (Floor 1 - Queensgate Shopping Centre). Skip to the next section.

Entrance (Floor 1 - Queensgate Shopping Centre)

• This entrance is located on floor 1 of Queensgate Shopping Centre.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is 400cm.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: stools.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Click and Collect). Skip to the next section.

Counter (Click and Collect)

• The counter is located on the right after exiting the lift on floor 1.
• The distance from the lift is 17m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 91cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 106cm.
• The payment machine is moveable.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• Assistance Button is 101cm from the floor.

You are on Staffed Checkouts (Floor 1). Skip to the next section.

Staffed Checkouts (Floor 1)

• The staffed checkout area is located to the rear left after exiting the lift, in the childrenswear section on floor 1.
• The store has a designated accessible till point and payment counters.
• There is step-free level access to the staffed checkout area.

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• Designated Accessible Till Point View
  • The designated accessible till point is located on the right of the counter.
  • Customers may need to queue to use the designated accessible till point.
  • The designated accessible till point has signage and a knee recess.
• Payment Counter View
  • The payment counter surveyed is located at the rear left after exiting the lift, in the childrenswear section on floor 1.
  • Signage is provided for the counter.
  • Signage is clearly visible with high contrasting colours.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The card payment machine is at a height of 117cm.
  • The payment machine is moveable.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Self-Service Checkouts (Floor 1). Skip to the next section.

Self-Service Checkouts (Floor 1)

• The self-service checkout area is located in the childrenswear section on floor 1, on the left facing the staffed checkouts.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are available.

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• Lowered Touchscreens View
  • Lowered self-service touchscreens are available for basket shops.
  • The lowered self-service touch screen surveyed was on the left of the self-service checkouts.
  • The height of the lowered touchscreen display ranges from 115cm to 138cm from the floor.
  • The lowered touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 120cm.
  • The height of the loading area is 76cm.
  • The height of the packing area is 76cm.
  • The card payment machine is at a height of 100cm.
  • The payment machine is moveable.
  • Assistance is available at the lowered self-service touchscreen.
• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the touchscreen display ranges from 125cm to 148cm from the floor.
  • The touchscreen has the following accessibility aids: a Call for Assistance button.
  • The height of the scanner is 95cm.
  • The height of the loading area is 54cm.
  • The height of the packing area is 90cm.
  • The card payment machine is at a height of 115cm.
  • The payment machine is moveable.
  • The receipt reader to exit is at a height of 108cm.
  • The width of the exit barrier opening is 95cm.
  • Assistance is available at the self-serve checkouts.