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Primark - Romford

33 - 35 South Street, Romford, RM1 1NJ

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Market Square.
    • The Blue Badge bays are clearly marked.
  • Public Car Parks View
    • There is a public car park located at the Liberty Shopping Centre.
    • The name of the car park is the Liberty Shopping Centre Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (Liberty Shopping Centre)

  • This entrance is located within the Liberty Shopping Centre.
  • The entrance area is clearly signed.
  • There is step-free access via ramp at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 116cm.
  • The doors have a medium visual contrast.
  • There is ramped and stepped access as you enter.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 6 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is between 30cm and 45cm.

Entrance (South Street)

  • This entrance is located at the front of the store.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with no handrails.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 133cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Shop Floor (Floor 0)

  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: Lingerie, Travel, and the Fitting Rooms.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some walkways are obstructed by floor to ceiling pillars.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the columns in the venue have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: benches.

Fitting Room with Adaptations (Floor 0)

  • Access View
    • The fitting room surveyed is located at the left side of the store, after South Street entrance .
    • The fitting room surveyed is for any gender.
    • The distance from the South Street entrance is 45m.
    • The most accessible route to the fitting room has slight ramps or slopes and narrow walkways.
    • There is step-free level access into the fitting room.
    • There is pictorial and written text signage for the fitting room.
    • The door opens outwards and has a low visual contrast.
    • The door is easy to open.
    • The width of the opening is 88cm.
    • Internally the door has a low visual contrast.
    • There is a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 227cm (width) x 223cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and dropdown rails available.
    • The grab rails have a high visual contrast.
    • The dropdown rails have a high visual contrast.
    • There is a seat/stool available.
    • The seat/chair is 46cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Standard Fitting Room (Floor 0)

  • The fitting room surveyed is located at the left side of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the South Street entrance is 45m.
  • The most accessible route to the fitting room has slight ramps or slopes and narrow walkways.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a low visual contrast.
  • The door is easy to open.
  • The width of the opening is 70cm.
  • Internally the door has a low visual contrast.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.
  • Lighting levels were even at the time of the survey.

Checkouts (Floor 0)

  • The checkout area is located at the back of the store.
  • There is step-free level access to the checkout area.
  • The venue has self-serve touchscreens, standard checkouts and a designated accessible till point.
  • The designated accessible till point is located on the right end of the checkouts.
  • If you need to use a designated accessible till point, please speak to the nearest retail colleague.
  • The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
  • The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
  • The height of the payment counter is 91cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.
  • The height of the self-serve touchscreen display ranges from 97cm to 117cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button.
  • The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
  • The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
  • The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
  • Assistance is available at the self-serve checkouts.
  • The receipt reader to exit is at a height of 107cm.
  • The width of the exit barrier opening is 102cm.
  • The standard self-service checkout heights are: scanner 85cm, card machine 110cm, screen heights range from 125cm to 145cm.

Lift

  • The lift surveyed is located at the right side of the store, after the South Street entrance.
  • The distance from the Liberty Shopping Centre entrance is 30m.
  • The most accessible route to the lift has step-free level access.
  • Floors 0 and 1 are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 105cm.
  • The internal dimensions of the lift are 205cm (width) x 163cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and a list of floor services/facilities.

Escalators

  • The escalators surveyed are located at the centre of the store.
  • Floors 0 and 1 are accessed by escalators.
  • The escalator steps are unmarked.
  • The foot (bottom) and head (top) of the escalators are clearly marked.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located on the right side of the store.
  • Floors 0 and 1 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps have some clear markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.

Shop Floor (Floor 1)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the columns in the venue have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: chairs without armrests and stools.
  • Customers can obtain online items from the Click and Collect counter on this floor.

Checkouts (Floor 1)

  • The checkout area is located to the left from the lift.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts.
  • The designated accessible till point is located on the left end of the checkouts.
  • The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
  • The queue width for the main checkouts is under 120cm and the width at each turn is at least 150cm.
  • The height of the payment counter is 92cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • The height of the self-serve touchscreen display ranges from 100cm to 120cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button.
  • The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
  • The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
  • The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
  • Assistance is available at the self-serve checkouts.
  • The receipt reader to exit is at a height of 130cm.
  • The width of the exit barrier opening is 99cm.
  • The standard self-service checkout scanner height is 85cm. Card machine height is 107cm and screen heights range between 136cm to 156cm.

Counter (Click and Collect)

  • The counter is located on Floor 1, ahead and to the right from the lift.
  • The distance from the lift is 30m.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.