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Primark - Salisbury

44 - 50 Old George Street, Salisbury, SP1 2AG

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located adjacent to the store, with entry via New Street.
    • The name of the car park is Old George Mall.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located at the front of the store, on Old George Walk.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 140cm.
  • The doors have a low visual contrast.

Shop Floor (Floor 0)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are under 120cm.
  • There is a high visual contrast between the shelving and floor throughout this area.
  • Some of the columns in the venue have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: benches.

Fitting Room with Adaptations (Floor 0)

  • Access View
    • The fitting room surveyed is located on floor 0, at the front right of the store.
    • The fitting room surveyed is female only.
    • The distance from the store entrance is 25m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • The door opens outwards and has a low visual contrast.
    • The width of the opening is 92cm.
    • Internally the door has a low visual contrast.
    • There is a sliding bolt lock.
  • Dimensions and Features View
    • The dimensions of the fitting room are 236cm (width) x 235cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and dropdown rails available.
    • The grab rails have a high visual contrast.
    • The dropdown rails have a high visual contrast.
    • There is a seat/stool available.
    • The seat/chair is 46cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 105cm and 168cm from the floor.
    • The walls and floor have a low visual contrast.

Standard Fitting Room (Floor 0)

  • The fitting room surveyed is located on floor 0, at the front right of the store.
  • The fitting room surveyed is female only.
  • The distance from the store entrance is 25m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a low visual contrast.
  • The width of the opening is 70cm.
  • Internally the door has a low visual contrast.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.

Checkouts

  • The checkout area is located on floor 0, at the rear, left of the store.
  • There is step-free level access to the checkout area.
  • The venue has a designated accessible till point, self-serve touchscreens and standard checkouts.
  • The designated accessible till point is located on the left end of the checkouts.
  • The designated accessible till point has a knee recess, a portable payment machine and a hearing assistance system.
  • The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
  • The height of the payment counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • The height of the self-serve touchscreen display ranges from 95cm to 120cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button.
  • The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
  • The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
  • The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
  • Assistance is available at the self-serve checkouts.
  • The receipt reader to exit is at a height of 101cm.
  • The width of the exit barrier opening is 90cm.

Lift

  • The lift surveyed is located to the right side of the store.
  • The distance from store entrance is 15m.
  • The most accessible route to the lift has narrow walkways and step-free level access.
  • Floor 0 and 1 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast and tactile markings.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 152cm.
  • The internal dimensions of the lift are 187cm (width) x 217cm (depth).
  • The internal lift control buttons have a high visual contrast and tactile markings.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, a list of floor services/facilities, a mirror to aid reversing, an audible announcer and a hearing assistance alarm system.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

Escalators

  • The escalators surveyed are located to the left side of the store.
  • Floor 0 and 1 are accessed by escalators.
  • The escalator steps are clearly marked.
  • The foot (bottom) and head (top) of the escalators are clearly marked.

Shop Floor (Floor 1)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are under 120cm.
  • There is a high visual contrast between the shelving and floor throughout this area.
  • Some of the columns in the venue have a reflective finish.
  • There is no (or very little) background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: benches.

Fitting Room with Adaptations (Floor 1)

  • Access View
    • The fitting room surveyed is located on floor 1, at the front right of the store.
    • The fitting room surveyed is for any gender.
    • The distance from the lifts is 8m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • The door opens outwards and has a low visual contrast.
    • The width of the opening is 90cm.
    • Internally the door has a low visual contrast.
    • There is a sliding bolt lock.
  • Dimensions and Features View
    • The dimensions of the fitting room are 234cm (width) x 236cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and dropdown rails available.
    • The grab rails have a high visual contrast.
    • The dropdown rails have a high visual contrast.
    • There is a seat/stool available.
    • The seat/chair is 46cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 105cm and 168cm from the floor.
    • The walls and floor have a low visual contrast.

Standard Fitting Room (Floor 1)

  • The fitting room surveyed is located on floor 1 at the front right of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the lifts is 8m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a low visual contrast.
  • The width of the opening is 70cm.
  • Internally the door has a low visual contrast.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.