You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The nearest parking is located on Alexandra Street.
  • View information on Alexander Street Car Park (opens new tab) .
  • The nearest train station is Southend Central.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab)
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • All floors (floors 0 to 2) can be accessed via a standard lift and escalator.
  • There are no toilet facilities.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • There is a water bowl available for assistance dogs.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located on Alexandra Street.
  • The name of the car park is Alexandra Street Car Park.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located on High Street.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 167cm.
• The doors have a high visual contrast.
• There is step-free level access as you enter.

You are on Shop Floor (Floor 0). Skip to the next section.

Shop Floor (Floor 0)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: sofas.

You are on Fitting Room with Adaptations (Floor 0). Skip to the next section.

Fitting Room with Adaptations (Floor 0)

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• Access View
  • The fitting room surveyed is located at the rear of floor 0.
  • The fitting room surveyed is for any gender.
  • The distance from the store entrance is 31m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a high visual contrast.
  • The width of the opening is 88cm.
  • Internally the door has a high visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 211cm (width) x 241cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a seat/stool available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 115cm and 160cm from the floor.
  • The walls and floor have a high visual contrast.

You are on Standard Fitting Room (Floor 0). Skip to the next section.

Standard Fitting Room (Floor 0)

• The fitting room surveyed is located at the rear of floor 0.
• The fitting room surveyed is for any gender.
• The distance from the store entrance is 31m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 82cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 0). Skip to the next section.

Checkouts (Floor 0)

• The checkout area is located in the rear left corner of floor 0.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is under 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located on the right side of the store.
• The distance from the store entrance is 14m.
• The most accessible route to the lift has step-free level access.
• All floors (floors 0 to 2) are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low colour contrast and tactile markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 150cm.
• The internal dimensions of the lift are 197cm (width) x 207cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a list of floor services/facilities, a visual floor indicator and a mirror to aid reversing.
• There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located on the left side of the store.
• All floors (floors 0 to 2) are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.

You are on Checkouts (Floor 1). Skip to the next section.

Checkouts (Floor 1)

• The checkout area is located on the right as you exit the lift on floor 1.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess and a portable payment machine.
• The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.

You are on Shop Floor (Floor 2). Skip to the next section.

Shop Floor (Floor 2)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns in the venue have a reflective finish.
• There is no (or very little) background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: armchairs and sofas.

You are on Fitting Room with Adaptations (Floor 2). Skip to the next section.

Fitting Room with Adaptations (Floor 2)

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• Access View
  • The fitting room surveyed is located to the left of the lifts on floor 2.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 12m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a high visual contrast.
  • The width of the opening is 88cm.
  • Internally the door has a high visual contrast.
  • There is a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 238cm (width) x 222cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have varying visual contrasts.
  • There is a seat/stool available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 104cm and 160cm from the floor.
  • The walls and floor visual contrast varies between low and high.

You are on Standard Fitting Room (Floor 2). Skip to the next section.

Standard Fitting Room (Floor 2)

• The fitting room surveyed is located on floor 2 to the left of the lifts.
• The fitting room surveyed is for any gender.
• The distance from the lift is 12m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• There is a curtain opening to access the fitting room.
• The width of the opening is 76cm.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.

You are on Checkouts (Floor 2). Skip to the next section.

Checkouts (Floor 2)

• The checkout area is located on the right as you exit the lift.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and a designated accessible till point.
• The designated accessible till point is located on the left end of the checkouts.
• If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
• The designated accessible till point has signage, a knee recess, a portable payment machine and a hearing assistance system.
• The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
• The height of the payment counter is 91cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.